Efficient, friendly and easy to schedule. Slight delay upon arrival and check in and the forms…read moreshould certainly be updated to be able to be processed electronically and ahead of arrival. Otherwise excellent dental care by quality hygienist followed by experienced dentist

The staff is very friendly and I love Doctor McCrady so much that I see him even though my dental…read moreservices would be free at another dentist with my insurance. They do offer their own plan for people that are not insured. I HIGHLY RECOMMEND THEM! HAVE A BLESSED DAY!

Dr. Tibbs was amazing. I have severe dental anxiety and she and her assistant Connie actually put…read moremy worries to rest! So glad I found her.

I was terrified to come see the dentist but I had to go. So after much research I chose this…read moreoffice. Dr. Tibbs and her staff were really nice. I felt little to no pain during my two visits. (First cleaning and then a filling) Dr. Tibbs made sure I was comfortable the entire time and was so gentle. I even brought my older kids and they both loved the treatment. I highly recommend her especially if you're like me when it comes to dentists.

This is truly the best dental office I have ever been to in my life!!! I've worked as a dental…read moreassistant for years, so I'm picky about where I go for for cleanings and treatment. Dr. Brad Thweatt is not only kind, gentle and personable, but he's also very knowledgeable & honest about what dental treatments you need and don't need. He takes the time to get to know his patients and he listens to your concerns. Angie, the hygienist, also gave me the first pain free cleaning I've ever had! Jessica, their patient coordinator, was amazingly kind and helpful in getting me a last minute appointment! Wow, I'm blown away by this practice!! They have a patient for life. I'll be recommending this practice to all my friends and family.

I was a little nervous after years of not going to the dentist. This place is amazing! The staff is…read morefriendly and make you feel like family. This is absolutely the best experience I have I countered. You need a dentist, you will love this place!

I rarely write reviews, and the ones I usually write are positive. I went to Virginia Family…read moreDentistry because of the glowing reviews, but my experience was quite different. I've lived in the Richmond area for over 40 years and found their business practices concerning. My 19-year-old son, 17-year-old daughter, and I had appointments last week. After being informed that our new patient visits would total $577 for the same services (since we are self-pay), I agreed to proceed. While I understand my son is an adult, I made it clear that I would be paying for everything. I grew concerned when my dentist suggested pulling a back tooth due to a gap that might cause bacteria issues, despite no current problems plus making recommendation to see their periodontist and pushing a possible the idea of an implant for the tooth; as well as, selling them on their orthodontist after I mentioned that I had seen the orthodontist the day before...which they said they never got x-rays for and it didn't matter because theirs would be different. Additionally, we were told afterward that my daughter's visit would cost $60 more due to extra X-rays, which we were not informed about in advance. It's comparable to a mechanic doing extra work without getting your approval first. I decided to go along with it, appreciating the new patient discount. They then informed us my son would need a deep cleaning instead of a regular one and scheduled it for this week, again without giving any pricing information. When he asked if there would be extra costs, they implied there shouldn't be. Later, we found out this service would cost over $200. This was surprising since we were told otherwise, and they knew I was responsible for the payments. When I asked why we didn't receive a discount for my son's previous visit since he didn't get a cleaning the first time, they said his services were different. How? When the whole purpose of the visit was for a check up and cleaning. After speaking with the office manager, Lauren, I felt unheard and unacknowledged as a customer. She did not apologize or address my concerns, only defending their position. As a business coach and consultant, I've rarely encountered such poor customer service communication outside of the restaurant industry. We ultimately decided not to proceed with the additional service. Virginia Family Dentistry's communication with patients is lacking at best and unethical at worst. They lost out on over $1,500 of upcoming services we would have needed and the lifetime value of a customer. Choose carefully! They will not be getting any recommendations from me. It's noteworthy that they've disabled reviews on Facebook, which might explain the abundance of positive reviews here. I prefer practices that prioritize people over profits and are not influenced by private equity.

I guess you can say 70 yrs old is a little late in the game to get braces, but I bought up the…read moresubject to my regular dentist for his opinion and he recommended that I should get them. It was at that time that I asked for a referral, and he recommended Virginia Family Dentistry Orthodontist. And I have to admit that was the BEST recommendation anyone could have EVER given me. From the very first moment I walked through their doors, I was greeted so warmly that I knew I was in the right place. Their receptionist and front office personnel are very warm, inviting, and professional. But it didn't stop there. The initial process was informative with the comfort and ease necessary to help me make a decision. After that first visit, I was sold! When the day came to receive my braces, I was so excited! Their caring service, is by far the BEST! And they worked within my budget and I couldn't be happier. My regular dentist, who I've been with for 15 years, really gave me an EXCELLENT referral when he recommended Virginia Family Dentistry. They are now my favorite place to visit. I'm so glad I listened to my dentist!

Update (1/13/16): Went in to get my 4 fillings done and to get the dental impressions for my night…read moreguard. The whole process went really well. My mouth was so numb that if Dr Broas had told me all my teeth had magically disappeared I would have believed him. Brianna assisted him, and they worked together in what appeared to me (the uninitiated) as perfect coordination. So once again, thank you for a stress- and pain-free dental experience! ___________ Two days ago I had an appointment at a different office in the Mid-Peninsula Medical Center, and I noticed a sign for this new dental office, showing they were now open. I wandered into the cheerily lit waiting room and made an appointment for two days later. It was my lucky day. Dr. William Broas (pronounced "brahss") recently opened the practice and is seeking new patients. He is a quite friendly and brisk, has been around the DDS community for many a year. Jennifer, the dental hygienist, was quick and knowledgable in her skill and trade, and made me feel at ease during the whole cleaning process. This is very important to me as I have TMJ, and the cleaning can be painful--but it wasn't at all! Caitlyn, the receptionist, was also delightful and efficient. When I set up my follow up appointment for my fillings and fitting for a mouth guard, she had all of the costs printed out, waiting for me so that I'd know what to expect. If you need a dentist, definitely give these folks a call!

This place took me in as an emergency. I had an abscess on a root canal that was done about a year…read moreand half ago and even though they could not help me they at least looked at the issue and took an X-ray. They were so kind and recommended me to a special who could handle root canal therapy. The staff was great and super friendly and so welcoming. I have a new dentist now.

DO NOT GO TO DAVID E TOWNSEND IN MANQUIN, VA!!! I was going…read moreto a dentist which was an hour and a half away from me that x-rayed my teeth and told me I needed 12 root canals done and that the rest of my teeth in my mouth needed fillings and maybe 1 extraction. I literally had to have my whole mouth fixed. I decided to go to David Townsend because he was only about 30 minutes away from where I lived and I needed so much work done that I couldn't drive an hour and a half every single week. He did my whole mouth in TWO days. The 1st day, he did fillings (which were supposed to be root canals) and that day when the numbing wore off, a filling was sticking way out of my tooth between another tooth and it was cutting my tongue so my mom had to file it down with a nail file! The 2nd and final day, I had the rest of my fillings done and 2 teeth extracted. That day when the numbing wore off, I called the emergency line due to it being after hours and left a voicemail crying my eyes out because I was in so much pain. The next morning he called me back and agreed to meet me at his office to see what was going on and give me a prescription for pain medicine. My mouth was infected ALREADY so he also gave me an antibiotic. When I was putting my kids in the car to leave, he was sitting in his truck staring at me and he yelled HEY so I turned around. His exact words were "Girl those shorts look good on you!". I was shocked. I didn't know what to do so I just kinda laughed like are you serious?.. That day, I tried to fill my pain meds and because of a medicine I was on, it would have interfered with the pain meds so the pharmacy had to get his approval before filling it. When I heard from him almost 24 hours later, he informed me that the pharmacy told him that the meds would interfere with a medicine I was already on and that he couldn't give them permission to fill it which I had no control over so I just had to stay in pain. 3 weeks later, I call him still in pain and he tells me that there is nothing that he can do because they didn't reopen until Tuesday which was still like 4 or 5 days away and by then my insurance would be cut off. I had called the emergency line which is his house phone prior to talking to him and his wife picked up to tell me that he was at the office seeing a patient already and that he could just see me after her but when he called me back, he said no. I have still been in extreme pain so I went to the emergency room and of course they couldn't do anything because they don't have dental equipment/machines. The other day I went to another dentist and had xrays done, but because I don't have insurance that's all I could do. That dentist told me that I have three teeth with cavities that are all hitting nerves and fillings over top of those cavities and that I will have to have them pulled! They just looked at the right side of my face on the xray tho because that's all that has been hurting but now my left side is also hurting! it feels like needles are stabbing me everywhere in my face!!! I have been in pain now for almost 2 months and now I'm going to have a MINIMUM of three teeth pulled out of my mouth. Mind you, he already pulled 2 and now the left side of my face feels the same as my right. I'm 22 years old and I'm not gonna have any teeth because of this man!!! & I have to deal with the pain every day!

I can't say enough about this place! I used to have a very intense fear of the dentist but when you…read morecome in here, it's like the Olive Garden commercial: "When you're here you're family." Their receptionists are incredible and my dental hygienist is literally a magician. The main dentist is also incredibly affable, and the whole operation is run beautifully. What used to be a fear of mine is now a place I look forward to going to.

Everyone was great...warm/friendly, yet professional atmosphere..first time patient and they…read moreexplained everything to me....Loved everyone I met/saw from check-in, to hygentist, to dentist to check out....(Sorry for the issues from my old dental office: UGH!!!)...I KNOW I made a great choice for my new dental office!!!

Raise your hand if you're an Adult and you have a fear of the dentist? *Slowly raises hand* I hate…read morethe dentist and have had a healthy fear of going to the dentist ever since I was a child. The staff at VFD has been so patient with me through the years and has partnered with me to achieve the smile of my dreams! They answer all my questions and help to provide an accurate quote for any out of pocket expenses I may have. So what's it like going to the dentist during a pandemic? Surprisingly it's pretty normal,going to the dentist during COVID was a major concern for me. I'm happy to report VFD is doing an amazing job keeping everyone healthy and safe. They have limited seating in the waiting area, mask are required. Both the dentist and hygienist wear both a mask and a face shield and there is hand sanitizer everywhere! Long story short if there was a cleanliness award during the pandemic VFD would easily win the award!

I needed a crown. I was given an agreed upon price for the work to be done. Received a bill above…read morethe agreed price and brought it to my tech, Amber, in the Mechanicsville office, the day of my appointment and she took it to the billing office, then brought it back and told me not to worry about it because they "would just write it off". Fast forward, I received another bill so I call and suddenly Amber's information is incorrect to the tune of over $400. Never again will I use them. Never will I recommend them.

I have an absolutely paralyzing fear of the dentist. I went there with a loved one for support. Yes…read morethat's right I'm a grown adult and I needed my mom to come hold my hand that's how bad it is.From the moment you walk in they are very nice and welcoming. Tara took me back and was great. Then came time to see the dentist........he was very kind and respectful of my issue and intense fear. He truly put me at ease made it a better experience and took his time with a care plan for me.

Dr. Neibauer went above and beyond in helping me with an emergency dental issue. I can't thank him…read moreenough for his responsiveness and overall care. Highly recommend to anyone who wants a great dentist!

We love Dr. Herrero and hygienist Tabby at the New Kent location. We first took our 12 year old…read moreson there last summer for a tooth extraction and cleaning. We live in Los Angeles but spend summers at our family home in New Kent. My spouse and I just went for a cleaning and have made this our primary dental practice since we are here in the summers and Christmas. The entire staff is super friendly, the space is new and clean. Highly recommend this place.

We have been going to VA Family Dentistry for years and they always provide excellent service and…read moremeet all your needs with an outstanding staff. Had a different dentist this last visit and he was absolutely amazing! Highly Recommended!!!!