We stopped to get a quote. The salesman was attentive, but doesn't know his large appliance products very well. I liked their small kitchen appliance selection. Very high end. read more

We needed a full complement of appliances for our new home that we are building. We chose a suite of Bosch appliances including refrigerator, dual ovens, cooktop, and hood, as well as a washer and dryer. Our salesman is Jared, and he absolutely rocks! On subsequent visits, we engaged with another employee who was very standoff-ish, and acted like she didn't have the time for us. Keep in mind this is after we spent more than $12,000 in their store. When I asked if one of the cold bottles of the water in the refrigerator was OK for me to drink, she looked at me like I had wandered in off the street and asked her to cook me dinner. Back to Jared. He put together a package for us that was so competitive, it beat everyone else's price! Then, he found an additional rebate that we didn't even know about after the sale and sent us a $400 check unsolicited. I would recommend Allan and Petersen tentatively, but I would recommend Jared wholeheartedly! Avoid the red haired lady read more

30 Dec 2015 Allen and Petersen maintenance people stopped by to diagnose our Fisher and Paykel dual dish drawer again. He brought a new water pump just in case the one they just replaced was faulty. He quickly found out the relay was broken for the top drawer and went ahead and swapped it out for the one on the bottom drawer. We are currently waiting on parts until about 11 Jan 2016 but at least we can wash larger loads of dishes now. As a precautionary we went ahead and had them order another relay for the bottom drawer to replace just to save the $99 maintenance fee if this one was going out as well. The maintenance department also provided us with all our maintenance invoices that we requested as well. So far, $870 for repairing our $1,400 dishwasher is definitely steep especially given we have only had the appliance for less than 3 years. If I was Allen and Petersen I would offer 5-10 year extended warranties since it seems all the manufactures seem to be plagued with their appliances breaking before the warranty ends or shortly thereafter. The service department has been very responsive and someone is actually answering the phones when you call. This is a huge difference from 1 year ago when you constantly would get the answering machine and no one was returning your calls. Also, their parts coordination has gotten much better and they more accurately communicate when parts actually will be arriving. Great job! ---------------------------------------------------------------------------------------------------------------------- The Electrolux Icon refrigerator $4500 broke again. This time the ice-maker was on the fritz but have to take my hat off to the service department for keeping me informed, not scheduling appointments until the parts came in, answering the phone consistently, not losing my order, and fixing the database that shows customer purchases. The 1 star was taken off for needing an additional part for a grand total of $458 for fixing the icemaker! Oh yeah! The appliance (Electrolux Microwave) I wouldn't mention its name because it was the only appliance out of 6 appliances purchased from Allen and Peterson that hadn't broke yet...well it recently broke just after 3 years of light use. I couldn't nail the broken appliances to a particular company since they were from multiple manufacturers KitchenAid, Electrolux and Fisher and Paykel. These are all top of the line models and couldn't explain why they broke within 6 months - 3 years. The only thing I suspect is maybe Allen and Peterson are buying whole lots of appliances that have a high failure rate. If 100 widgets are tested and the failure rate is let's say 50% they may sell the 100 widgets at a bargain but the purchaser is taking a gamble that they'll last past the warranty period. ***I've had less issues with Sears, Home Depot and Lowes when it comes to durability*** AT THIS POINT I CAN'T SEE RECOMMENDING HIGH END APPLIANCES FROM ALLEN AND PETERSON. I would go to one of the aforementioned stores and purchase something with all the features you like. Whatever you go with don't buy anything unless it includes a 5-10 year warranty on key internal parts. We recently found an over the stove microwave to replace ours at Home Depot that comes with a 10 year internal parts warranty and washable filter. Good Luck, Doug read more

It is rare I would ever leave a bad review for any business. I would first contact them, and discuss the problem, and see how we could work together to rectify it. That is exactly what I (we) did, actually, four times between my husband and myself. In November, we purchased four kitchen appliances-a refrigerator, microwave, wall oven and dishwasher, and, at the time, paid for it in full. Lowes and Home Depot both had the items in stock, but we thought we would go with Allen & Petersen as we had in the past, being long time Alaskans, we like to support local businesses. We were told "the appliances were on backorder", and would be in "late December, the latest we would deliver would be January 5th". Late December came, and no communication. We called, and they did not seem to know (or care) where our appliances were. I went in January 5th, and questioned, if they were late, why were we not notified, as we needed to make arrangements to take off of work, and be there for delivery. The woman I spoke to was quite rude, and totally ignored my question. She looked it up and stated the appliances would be in " at the end of next week", over two months later. No apology, no " we will stay in touch", just "it will be two weeks, we can arrange delivery". Arrangements for time off of work, and delivery were made, over nine weeks later. All went smoothly with the installations, and removal of the old appliances. When the installers left, we realized it was not the refrigerator we ordered. It was much smaller than what we had ordered, and our food would not fit inside. However, they already removed our old refrigerator, so it is still in our kitchen. When Allen and Petersen was called, the salesperson that ordered the appliances looked at the paperwork, and realized he had ordered the wrong one. He stated he would reorder, and to expect the correct one in seven to ten days. Not a problem, we could place food on the deck outside being winter, and in the garage freezer. Mistakes happen. However, it has now been FIVE weeks, and once again NO communication, so WE called again. Possibly the next couple of weeks? Unknown, really don't seem to care. I am really sorry I felt the need to write this review, but between my husband and myself, we have called or gone in four times, and still do not have what we paid for in November. This has become an unbelievable lack of respect for the customer, a total inconvenience, and we still have heard NOTHING definitive. Buyer beware of Allen & Petersen Appliance Center. Oh, they do have some wonderful appliances! However, they will take your money, have zero communication, waste your time, and honestly...they really don't give a damn. read more

A great place to get anything and everything kitchen related. Dishwashers, Fridges, Ovens, Microwaves...you name it. Realize you need an apple slicer for your get-together tomorrow night? Get it here! I get all those miscellaneous kitchen gadgets that I am addicted to at this store. Also, don't forget to go to a cooking workshop with Larry Wills or Sushi Bob! Learning to cook some of your favorite meals at home can save money, and you can guarantee the quality yourself! Their workshops are very frequent and center around a food topic like chinese dishes, sushi, wild game, breads, etc. It's a great way to be a better cook at home! read more

I went to Allen & Peterson's to buy a new Microwave. Randy was my salesman, and he was GREAT/WONDERFUL!!! Great customer service, very helpful. He did not try and sale me the most expensive microwave, but one that would work best for me and my family. I needed a white one, not only did they have one in stock, but they could install it the next day!! The installer was here right on time, and he was kind and a sweetheart. He has installed my new microwave. He was professional and very clean. I had ordered a microwave from Best Buy on 4/11/16. They said it would be in May 11th, well that day came and went and no Microwave. The a they gave me a delivery date of June 2nd and again no microwave, now the new date was July 5. I tried to be patient, but was done, and that is why I went with Allen & Peterson.. PLEASE don't waste your time with Lowe's, Home Depot, Or Best Buy, they ALL have the same customer Service. Save yourself the time and just deal with the locals. Not only did I buy a microwave, but I also bought a new refrigerator. Mine quit working over Memorial Day. When I told Randy about my refrigerator, he said They would give me a loaner one Until my new one arrived. So again because of their GREAT customer server i will continue to recommend Allen & Peterson. read more

Beware! Do not consider doing business with this company. We ordered over $16,000 of appliances from them for our remodel/addition to our home in Big Lake, AK and were so disappointed when one of our appliances did not fit the cabinets that were made. They blamed the cabinet company and refused our attempt to return and reorder one that would fit. They told us to try and sell the one we were stuck with. It was a $4,000 appliance. After several attempts to deal with the management and at least get some compensation they pretty much said "tough luck". My husband and family have been loyal customers to Allen and Petersen and that will no longer be the case. read more

I used to run a side business very similar to this one, but involving commercial kitchens and repairs. So when I walked in to look at some items and possibly look for a new wine fridge, I knew what I wanted and didn't want. Well the sales guy literally did not know anything that wasn't printed on the brochure and had to ask his supervisor about EVERYTHING. The supervisor was not helpful at all either, glued mostly to her laptop screen and grunting noncommittally and stuffing her face with cake from the test kitchen. 0/10 would not return. I'd rather order online from my old sources and pay extra for shipping! And on a $9000 wine fridge, that's not chump change! read more

When at Allen & Peterson, I was helped by Claire and she was just wonderful. She is extremely knowledgeable and honest about different appliances ( I purchased a stove and washing machine ) and she explained ( very patiently ) about these items - different brands, qualities, etc. Then she ( without me asking ) found the items at other stores and bettered their costs. I still have these appliances and they work like new. Now I need a new refrigerator and look forward to going to see her again. read more

Let me start by saying, we have always have wonderful customer service at the Wasilla Allen and Petersen location and I'm sad that we will never be purchasing another item from them. In November my washing machine began making a horrible sound, like something was trying to bust out of it. I called Allen and Petersen because that is where we purchased our machine. They where happy to schedule an appointment for a tech to come out and take a look. Within a week a nice gentlemen came to check out my machine. He found that the bolts that attach the concrete block on top of the tub had come loose. He applied Loctite to each of the three bolts and closed up the machine. During he's short 30 mins at my home, he informed me that it was his last day at A&P, I got a feeling he was in a bit of a hurry. Excited my machine was fixed, after he left I started a load of laundry. Within a few minutes of the machine running I could smell something burning, I turned the machine off and called A&P. The tech called me back and said that some of the dust from the concrete block may have gotten on the belt, he then suggested that I take the top off and clean the belt myself. I did not feel comfortable doing that called A&P again and they kindly sent a different tech out the next day. The new tech open the machine and ran it a few minutes. Said nothing was wrong with it and went off on his merry way. Three weeks ago, while doing a load of laundry my machine began make that some horrible sound, like something was trying to bust out of it. I figured the block had come loose again and removed the top in order to tighten the bolts. Upon opening the machine I immediately realized that one of the three bolts was missing. Called A&P again, since it was within the 90 days of the first repair they schedule a tech to come out on Tuesday free of charge. Yippee! Nope.... Tuesday morning received a call the tech was sick, but someone could come out Friday.....Yippee! Nope.....Friday I called and asked when the tech would be out, oops my appointment didn't make it into their system, but they could come out Saturday. *sigh* Yippee? On Saturday when the tech finally made it out he took a look at the machine and said, "The bolt did't come out it broke off. The only way to repair that is to replace the tub." Wow maybe the first tech should not have applied Loctite to the bolts because now it's really broken. The tech was very up front and said it was their fault because obviously there was something else wrong with the machine to cause the block and bolts to come loose. Said he would talk to the big wigs in Anchorage and we would hear from them Monday. Monday comes and goes, no call from A&P. Tuesday get a message stating they are still talking about a solution and I will hear from them later that afternoon....no call. Wednesday afternoon I called A&P because I still had not received a call, I was told that Kyle and crew were still discussing it and they will have a decision by Friday. Friday, again I called them. I was put on hold so they could decide what they were going to do. The girl in the service department said, "It would cost about $400.00 to replace the tub and that it still may not be fixable. What would you like to do?" I said we would be willing to take a credit towards another machine. Again I was placed on hold, about 5 mins later she come back on and said they would give us a $150.00 credit....WHAT?! We had been thinking at least $400.00 the cost of the part and maybe the $100 we had already spent to have the machine repaired. Really they were going to credit us $50.00 to break my machine. Ummmm, we needed to think about this. Monday morning I called A&P (again) and asked to speak to Kyle D. Mirka the Sales Manager, he wasn't available so I left a message. At noon after not receiving a call back, called again. Kyle was still not available, left another message. A few hours later the girl in the service department called and informed me that Kyle was still busy. I calmly asked if she could please explain why they thought $150 was a fair amount. She explained that a they sent a tech out twice as a courtesy and that even if they replaced the tub the machine may not be repairable. Well, it may have been repairable if the tech had fixed it correctly the first time. We did end up getting a $250.00 credit after much debate and reluctantly we purchased another machine from A&P. That will however be the last time I spend money at Allen and Petersen. Our overall customer service from the Sales Manager and the service department was horrific. Its sad that a locally owned business would give such horrible customer service. I wonder if Kyle will have the courtesy to reply to this review, being that he never did bother to return any of our phone calls. read more

We completed our home build (by Wirtanen--they were Incredible!) and finished two kitchens from the Allan and Peterson in Wasilla Alaska. First, it took A&P roughly 6 months to get the hood delivered and installed (and almost another year before they got the second one installed because they installed the first one wrong and busted it up in the process). Within about ten months one of the fridges began leaking water out of the bottom. I called Allen and Peterson and they said they'd get someone out to look at it which never occurred. I called after a month and again they said it would be taken care of. I asked about calling GE and they assured me they were on it. The next time I called they said they'd call that day. I received a call stating that it was out of warranty but they could send a repair man out at my expense. GE said there was nothing they could do. I contacted the main office and they stated the same. Looking at google reviews it appears as though this is a common theme. read more

We just love this store, it has all kinds of kitchen gagets and any appliance you would need. We have purchased several items here and have enjoyed every one, one of my favorite appliances is our stove with double oven and our trash compactor. The people that help you in there are just super, I totally recommend this store. I was able to attend one of there cooking workshops and just loved it. read more

We recently bought a Kitchen Aid Dishwasher at the Wasilla store. This was a unit that was on the floor and we were told it was a discontinued item. My wife really liked it so while we were at the desk checking out they were wrapping it up with saran wrap as there was no box. When we got it home and unwrapped it there was no operating manual or installation manual inside.We went back to the store and got a computer printout of the operating instructions and the clips for attaching it to the underside of the counter top (these were not included). After getting the unit installed I was putting on the kick plate at the bottom of the machine and found out there were no attachment screws, so I called and they said that they didn't have any and would have to order them. As far as the dishwasher goes, it works great and does a good job. I only wish that the sales folks were more knowledgeable and willing to help without prodding. read more