Don't want to be this guy. Flight was good but we had many problems getting off the flight. Had to wait about 1 hour after we landed just to get off the plane. read more

Unbelievably bad. 3 hour delays both ways. No explanation given. They gave us water and crackers to apologize Currently sitting in's flight delayed by 3 hours at 12 pm with no explanation and seething read more

Very poor customer service. Have the allegiant credit card and they offer free airfare for one if you book a rental car for 7 days or more. The catch is you have to call in to make the reservation to take advantage of the free airfare. So waiting on hold for hours but no problem leave your number we'll call you back and no call back. Called the customer service center the next morning when they opened and got through in 20 minutes but then the allegiant rep says I can only answer questions and not book reservations at this time. Are you kidding me!!! They treat their members like poop. read more

If I could get negative stars, I definitely would. I travel quite a bit thru work and have to say this was my worst experience with an airline. We flew out of Cincinnati on Sunday where they charged me $75 for a bag weighing 14 lbs and when I questioned it was told to basically pay or leave it. Then they put one bag on a wrong flight, denied it until I told them where it was due to an AirTag. When we flew out of Destin last night, we arrived an hour before our flight, was rudely refused service at the counter with the lady, she wouldn't let us get close enough to read her badge, telling us our flight was moved up and already boarding, and we would have to run to TSA, or not fly. those were her two options. TSA told us the flight was actually delayed and was frustrated because we were the 4th family who was told the same thing. After we had to empty all our belongings out at TSA, we finally got thru only to find out there were 30 bags checked at the gate due to the front line employee not wanting to do her job. I fly a couple times a month for work and this lady was the RUDEST I've ever encountered and Recommend not flying Allegiant, I know I won't. read more

The plane broke so we had to sit for an hour and then get to a different plane and that took a half hour to get on and ready bad service and flight crew was mean and nasty. Captain was cool tho. read more

Flight down was delayed 4 hours only a half hour before boarding. Flight back we boarded the plane for a departure time of 7:15 when we then sat on the runway till 8:15 because they were fixing a "cabin light" only later to find out that the second engine was not working when we then headed back to the gate when someone in my party had the "squirts" and required the restroom immediately. The flight attendants allowed her to use the bathroom. Only moments later the flight attendants were on the intercom to everyone on the plane explaining how we could not leave until everyone returned to their seats. My friend with the "rumbly in her tumbly" was the only one not in her seat. They proceeded to explain to the entire plane several times that they were just waiting on one person rushing her process of removing the hot watery waste from her body. She then did the walk of shame back to her seat watching people's eyes peer at her in a judging way fully knowing the crime that was just committed to that toilet. After we were able to get off where we were told to "sit down" as if that's not what we were all not supposed to be landed in new york by now. very upset. Captain seemed nice tho :). read more

Horrible experience with Allegiant Airlines. I was on hold for 90 minutes to talk to a real person to reserve a wheelchair for my disabled companion who could not walk after back surgery. The phone person assured one had been reserved....NOT! When I got to the ALLEGIANTcounter to board I was told "we do not have any wheelchairs" We were departing at gate 22 out of 24! How was I supposed to get my companion to that gate? I wrote to the company and they said they would "deny" the complaint to ACAA......wouldn't you think with no less than 8 vice presidents at corporate headquarters they would want to solve the problem rather than deny it? I don't care how cheap their prices go, it is not a well run company and i will not be flying them again. read more

I've tried this airline three times. First time was a 3 1/2 hour delay but the flight went and I got what I paid for. The next two canceled 30 minutes before boarding. Clear weather no explanation and the staff could've cared less. Never got my refund for the second flight. Was refunded the third. I travel weekly for work. Every flight I'm on is packed. If these people were just half ass it they could be making a killing. My only advice is buyer beware. read more

No room on the plane someone took a huge ginormous poop in the plane and did not flush u could smell that from the back of the plane it was that atrocious. Tried sleeping but can't cause there isn't any room between the seats to get freaky with bae and the seats themselfs are uncomfortable too. read more

Most horrible traveling experience. The worst customer service I have ever experienced. Have traveled a lot over my life. I will never use this air lines again. Due to staff missed flight. Paid an additional $700 to fly another airline. Should have flown any other airline. Save money, fly by night airline is a very bad idea. They misplaced my checked firearm! Sent me all over and it finally turned up where anyone could have walked off with it. Very disappointed. read more

Horrible airlines besides being on time. Worst staff and customer service I've EVER experienced and I fly all of the time!!! We paid $53 for margaritas directly across from our gate. We arrived 45 minutes early to our gate & drank our to-go* alcoholic beverages. The boarding host was extremely rude, almost didn't let us on the plane because she said "we were drinking" obviously we were drinking, there's a bar in the airport! This younger lady employee was not nice to us. We were not loud, we minded our business. We bought souvenirs at the gift shop. We bought food. She should be fried for treating a customer like that. We were not even nearly intoxicated. Fellow passengers on the plane were just as surprised as we were to see this. Never flying Allegiant Air again unless I absolutely have to. It's 2021, huge Thumbs down. Such a bad experience. read more

The worst airline to travel I have ever used. Generally flights are delayed, horrible service, super uncomfortable seating, totally sucks. This airline made me realize I'll rather drive next time. They're understaffed, underpriced, and cheap tickets mean cheap everything, both ways, for you and for them. TERRIBLE. On our way out our flight was supo to leave a3PM and ended up departing at 8PM...now we're headed to the airport, no warning, no text, nothing, now flight is 30 minutes delayed, which surely will translate into another 3 hrs. Everyone rushed to get ready on time, get breakfast, head down to the lobby on time to get to the flight on time....and of course because it's a cheap airline, they simply don't care. I will rather walk than fly in this lousy airline. Spend the money and travel first class, totally worth it! When you travel, you're not paying for first class to fly better, you're paying for higher end service, period. HORRIBLE! I don't recommend it at all. read more

Terrible airline. 50/50 chance of your flight being cancelled. Three have been canceled in the past year for myself and family members and that's not including the other times I have witnessed while working at VPS. read more

What a great airline! I was really surprised how nice the plane was... very roomy and nice. The stewardess were friendly super nice! The price was super cheap. We flew round trip and our flight was cancelled coming back in due to the hurricane Michael ... they offered me a different flight or a fly voucher. I ask if they could refund my money to the card and we would drive back, she did it without a fuss. I will always use this airline and will tell all my friends and family about it!!#fly2018 read more

Flew Allegiant to Destin FL and they lost my bag. I was told they would call when they were (hopefully) located. A few hours later I got a call that it had been located, which was great news. I asked how they would be getting my bag to me, to which they responded they would not. I would have to come get it. Or they could have it sent in an Uber if I paid to have one sent. This meant I had to spend $100 on an Uber to go back to the airport and retrieve my bag. I missed the only sunny day of vacation. I was also asked to pay $5 to print my boarding pass at check in because I did not have the Allegiant app. All around a disappointing start to vacation. read more

We flew out of Belleville, IL to Destin. Worst flight experience ever! First of all, they charge for a carry on and a checked bag. Ridiculous! After a 4 hour delay (stuck on the plane), they were still charging for sodas and snacks ($3 can of soda and $2 for a small bag of chips). After a four hour delay, you would expect a comped soda, right? Not with this airline! Once we landed, we had to sit on the plane for another 40 minutes, because all the gates were full. It was really unbelievable how bad this whole flight experience was. Beware of this airline. If I could give a negative number or no stars, I would. read more

The absolute worst airline. Charges for carry on bag, ridiculous. Constantly delayed. Reasoning for delay "mechanical issues" never again will I fly this airline. Highly recommend nobody does! read more

I think the flight attendants and the price are GREAT. HOWEVER, IF YOU ARE EVER IN FT WALTON BEACH BEWARE OF THE ALLEGIANT BAG POLICE... well there's just ONE LADY!!! She will LITERALLY TAIL YOU. Then she will ask if you're flying Allegiant, take you to the stand that lets you see if your bag will fit and will say "see your bag doesn't fit so either take some stuff out or you MUST CHECK IN!!! She is VERY RUDE AND JUST... ugh. read more

This review is purely regarding the capricious customer service I received at the check-in desk at Destin/Ft. Walton. First, my boarding pass, which was in the Allegiant app, was not scanning. The representative simply told me she couldn't scan it. I asked what I was supposed to do and she said it would be $5 to print out my boarding pass. I clearly had the necessary info and no one else around me experienced this inability to scan the QR code. I asked her to use a different scanner and she refused. So, to expedite the process since it was incredibly busy, I paid the $5 to print out the pass. Then, with a significant crowd behind me, the representative walked out from behind the desk, through the labyrinth of people, strollers and luggage, and insisted on having me "measure" my carry on bag, which I had already paid for. I used the SAME carry on when I departed Belleville, MO... the orange sticker was still visible. But, now, my carry on was deemed too big. So, I had to pay $30 to check it. I don't understand the lack of consistent standards. I believe this representative went out of her way to "measure" my carry on, as this was not a requirement of any of the other guests during the time I waited in line during this crowded morning rush. For whatever reason, I was singled out and I find it incredibly bothersome that I was nickel and dimed because of arbitrary and inconsistent customer "service." Hiding behind policies in order to harass passengers is a poor business model. Make sure your people have some uniformity in the application of procedures and policies. read more