If I could give 0 stars I would. Our return flight from Naples, Italy was a nightmare. We will never fly America again. Our nightmare began with not receiving our electronic boarding passes for our return from Naples, Italy. Suspiciously, we were told two passengers and luggage had to be removed from aircraft in Naples. We had over an hour delay which caused us to miss connecting flight at Heathrow. Anyone that has flown through Heathrow knows it is difficult when you have ample time, but when you are racing it is impossible. We were literally herded from one place to another trying to find alternate flights. We thought our nightmare was finally coming to an end after a 12 hour delay put us at JFK. As we started to board for Charlott, we were told we weren't in the system even though we had boarding passes. Because the flight wasn't full, we were able to board but we were told we also weren't in system for flight from Charlotte to Tallahassee FL, our final destination. We flew to Charlotte and was told we were on standby for flight to Tallahasse. We were given the last two seats at the back of plane.
We asked for a refund for the return portion of our trip but was given a $20 voucher each for future flight. We will never fly American Airlines again!!!! read more