Dropped off my Kirby vacuum for repairs, I was told at the drop off time that there was a one week turnaround. 4 weeks and $375.00 later and after several phone calls my vacuum was returned the store "repaired". I immediately noticed before I left the store their "thorough" inspection of my vacuum wasn't so thorough. They failed to notice a couple of the suction fan blades were broken off, even after I mentioned it to them when they gave me my estimate. I asked the lady at the Slidell store to confirm that the suction fan was included in the estimate and she said she would call me back with a new estimate if it wasn't. When I didn't receive a return call, I assumed it was being done. Several weeks went by. I called each Tuesday to see if it was back. No one ever wanted to help. The standard answer was it would probably be back next week...if not they would call and check on it. After 2 weeks, I had to be ugly to get anyone to check on anything. They would tell me that they would call me back with info and they wouldn't. After getting the vacuum back and noticing upon receipt that it wasn't completely repaired, I asked the lady if they used a third party repair service or who was I supposed to call to complain, they didn't have a clue, but of course, said they'd call me back with a phone number. Once agin, no phone call back. I knew they had sent my vacuum to Baton Rouge so I looked up the contact number to the B.R. location and called during business hours, got a recording and had to leave a message. I left a detailed message about not m=being happy with my service and that my vacuum wasn't repaired. Once again, no phone call back. Called that number back again the next day, the automated system answered my call and said all reps were busy and that my call would be answered in the order it was received.....7 minutes later, my cell phone dropped the call. Called back again, got the same automated answer, was on hold for 10 minutes at which time another automated message said that all reps were busy and to please leave my name and number and they would call me back......AGAIN. I did so, and left in my message that if I didn't get a return phone call by the end of the business day, I would dispute the transaction with my credit card company. Once again, no phone call back. So, today, since I hadn't vacuumed my house in 6 weeks, I decide to try to use my vacuum, even though I knew it wouldn't have as much of a suction...... well, now, since they have "repaired" it, it smells like something is burning and when I raise the beater bar up to detach the face to look at the belt, I realized the vacuum won't raise like it used to. To top it off, the lever to engage/disengage the belt seems to be stripped. It doesn't turn in a circle and stop, it keeps going...... I have now disputed the transaction with my credit card company and will have to send my vacuum elsewhere to be fixed. I wouldn't recommend this place to anyone. The ladies that work in the store are not helpful, unknowledgeable, or don't care...possibly all three and the repair center doesn't know what they are doing. And the simple cleaning that was supposed to get done to my vacuum, well, my vacuum fan had dust bunnies inside of it. read more
