Earlean is amazing! She sat down with my mother and showed her how to work the new program she bought. She was very patient and kind! She made lifetime customers out of me and my mom! read more

Allbrands Sewing Slidell - Earlean installing the new computer program for my mom. - Art Schools Near Me - Slidell, Louisiana

The store and employees are outstanding! Earlean spent a very long time explaining the Bernina and Brother 6 Needle Embroidery Machines. She asked me several questions about my sewing experience to be certain I would enjoy and use the machine I chose. I am reviewing the information and will definitely return to Earlean for my purchase. The store is conveniently located with all items neatly displayed. This was an interesting and informative shopping experience. read more

Allbrands in Slidell, Louisiana is the only store I trust in having my sewing machines worked on with 100% satisfaction. I have trusted them for 25 years. read more

My very first time in this store! Staff was extremely friendly and helpful. Love the massive inventory of Sewing and embroidery machines, fabric and notions. This store will be a go to for me! read more

I've been here a few times with a thousand questions and each time the entire team is so helpful! Most recently, Stephanie was the only employee in the store and she was so kind, attentive, and patient with me and other customers. read more

Earlean was wonderful! I was looking at the Cutie Quilting Frame and she was extremely knowledgeable about it and explained it's features and functions clearly. The store was well organized and had items I hadn't seen in other stores. I will definitely be back when I'm in the area! read more

Jeannette is a dream to work with. I have driven over twice and had the pleasure of her working with me. I will be back over soon to see the new Brother items as they come in. read more

Allbrands took over 3 months to return my vacuum after I dropped it off for only a cleaning. It took several phone calls and three in-person trips to the store before they finally returned it. Communication between staff was horribly disjointed and they all blamed someone else for the delay (the employees claimed ignorance and blamed the manager, the manager blamed corporate, etc.). They offered excuses for their inability to help (e.g. I only work on Wednesdays, I emailed corporate but they didn't reply, etc.) and told me that I wasn't the only customer who was unhappy with long delays for service. Ultimately, they refunded the cleaning fee and gave me back a (somewhat) cleaner vacuum. The refund was nice, but an apology would have been nicer. I'll take my business elsewhere in the future. read more

You all have a great staff. Allbrands are now on my list of favorite stores. GREAT JOB!

Dropped off my Kirby vacuum for repairs, I was told at the drop off time that there was a one week turnaround. 4 weeks and $375.00 later and after several phone calls my vacuum was returned the store "repaired". I immediately noticed before I left the store their "thorough" inspection of my vacuum wasn't so thorough. They failed to notice a couple of the suction fan blades were broken off, even after I mentioned it to them when they gave me my estimate. I asked the lady at the Slidell store to confirm that the suction fan was included in the estimate and she said she would call me back with a new estimate if it wasn't. When I didn't receive a return call, I assumed it was being done. Several weeks went by. I called each Tuesday to see if it was back. No one ever wanted to help. The standard answer was it would probably be back next week...if not they would call and check on it. After 2 weeks, I had to be ugly to get anyone to check on anything. They would tell me that they would call me back with info and they wouldn't. After getting the vacuum back and noticing upon receipt that it wasn't completely repaired, I asked the lady if they used a third party repair service or who was I supposed to call to complain, they didn't have a clue, but of course, said they'd call me back with a phone number. Once agin, no phone call back. I knew they had sent my vacuum to Baton Rouge so I looked up the contact number to the B.R. location and called during business hours, got a recording and had to leave a message. I left a detailed message about not m=being happy with my service and that my vacuum wasn't repaired. Once again, no phone call back. Called that number back again the next day, the automated system answered my call and said all reps were busy and that my call would be answered in the order it was received.....7 minutes later, my cell phone dropped the call. Called back again, got the same automated answer, was on hold for 10 minutes at which time another automated message said that all reps were busy and to please leave my name and number and they would call me back......AGAIN. I did so, and left in my message that if I didn't get a return phone call by the end of the business day, I would dispute the transaction with my credit card company. Once again, no phone call back. So, today, since I hadn't vacuumed my house in 6 weeks, I decide to try to use my vacuum, even though I knew it wouldn't have as much of a suction...... well, now, since they have "repaired" it, it smells like something is burning and when I raise the beater bar up to detach the face to look at the belt, I realized the vacuum won't raise like it used to. To top it off, the lever to engage/disengage the belt seems to be stripped. It doesn't turn in a circle and stop, it keeps going...... I have now disputed the transaction with my credit card company and will have to send my vacuum elsewhere to be fixed. I wouldn't recommend this place to anyone. The ladies that work in the store are not helpful, unknowledgeable, or don't care...possibly all three and the repair center doesn't know what they are doing. And the simple cleaning that was supposed to get done to my vacuum, well, my vacuum fan had dust bunnies inside of it. read more

I brought my machine in and it was working but stopping when it got overheated now it is not working at all and I payed upfront over $300 to check it out. It took a month to finally get a call back and talk to the technician after calling him back and not returning my calls only to tell me it could not be fixed. They could not get the parts because of the age of the machine . Then I was told if I wanted to put the charge toward a new machine I could because they would use my old machine for parts. That's an oxymoron. He couldn't get the parts but would use my old machine for parts. Made no sense. I feel like he did not return the machine in the condition I gave it to him and then wanted to sell me a new machine . I think it bogus. They probably took a part out so it wouldn't work. The technician was Sean at the Baton Rouge store . Very disappointed I. The service. I'm out over $300 and they give me back a machine that now is not working. I will report this to brother customer service who recommend AllBrands . read more