Have used them twice & have been very satisfied. Hard to find an honest mechanic. They stay within…read moretheir estimation & go above expectations. When I paid my bill, I got a handshake! They truly take pride in their work & value customers.

This is one of those "I wish I could give them more stars" situations…read more I was born and raised dealership kid. Working in a dealership was a family generational tradition. Your car only went to a dealer till it died and then you would start the process all over again. Going to a non-dealer was a big no-no and was heavily ingrained in my core beliefs. After every 6months of spending 500$+ every "oil change", getting recommended things I knew weren't true, and having a problem every single time I picked up my car (parts not put back on, lug nuts missing, my whole engine air filter assembly disappearing) enough was enough. Terrified and going against everything I've ever believed in I chose this place due to its proximity to my work and they worked on my boss's truck when he had an emergency. I could not be happier with this place. From start to finish everything was perfect. Communication, quality of work, timeliness, and recommendations that matched up. I wish I would of done this sooner. Will be back, and when the service plan is up on my other car it will be going there as well. My confidence in them is so high. Thank you, Hunter and the rest of your team. Y'all are amazing.

I love this dealership! This is the only place I will take my car. Service Manager Joel is always…read moreprepared, goes above/beyond, & truly takes the best care of my vehicle. It's like having a husband "who works here". Work has always been fair & super honest. Scheduling with Marlina was a breeze & love that they text me when it's ready for pickup. I've also purchased 3 cars here, traded in two. Admittedly I am not an "easy" customer to deal with - 2 weeks with multiple test drives, a few panic attacks, tears, random electronic wants, meltdowns over fog lights, etc. The Sales team was exceptionally patient, knowledgeable and guided me to the PERFECT vehicle! They knew what I wanted before I did. They helped me come to that realization with absolutely 0 pressure, let me go through my own motions, finally guiding me to the exact vehicle I had envisioned with every want in place - now *that* is skill. Financing was a breeze with Hitoshi. No painful, 12 hour day at the dealership with stacks of papers. Great customer service & I got the car of my dreams. These guys know what they're doing in the best way.

Came to look at a used car. We found a salesperson and asked about the car we saw online. He…read morebrought it around and we noticed some front end damage. He waved it off and brought the keys for a test drive. During the drive, a warning came up that a camera was inoperable. We mentioned it upon returning and it was waved off as nothing. I asked about camera locations on the car and he was clueless. Then we tried to open the trunk with the key fob, then tried to open with the release in the car. It opened a crack and we pushed it up with a lot of effort. It was supposed to be an electronic release. The vehicle obviously was in an accident, Infiniti bought it, didn't make repairs and tried to sell it. Then they gave us sales numbers with no discount for needed repairs and add on numbers for who knows what and an awful interest rate. My advice is to research your car before coming here because the sales staff is clueless.

I love dealing with this shop, they've worked on 4 of my cars and have always impressed me with…read moretheir skill, quick turnaround and reasonable prices. I can always expect a phone call after the diagnosis has been done with an exact price to fix the problem requesting permission to proceed. No nonsense, great advice and done right the first time. A+++

I spent 216 dollars diagnostic fee at this shop with no good outcome because the owner told me to…read moretake the car somewhere else after he charged the diagnostic fee. He said he didn't want to waste my time or his time. He recommended a mechanic that specializes in Mercedes. I thought that they offers minor and major repairs for new and older cars based information on their website. When I called and talked to Scott, the owner, prior to towing my car there, Scott said that they could fix the car although I'd have to wait a few weeks before towing my car there. I said that's okay with me because I was not in a hurry. However, I didn't expect that once I tow my car there, they would not work on the car for weeks afterwards. This was not the impression that I got initially. After I towed my car there, the young lady who greeted me told me that it would take only 2 hours before the mechanic can diagnose the problem on this classic car. After I towed my car to Woodinville Import Auto Repair, the car was left in their parking lot for weeks. Staffs at this shop kept calling me with different prices on diagnostic fee and different timeline. When I called to follow-up after weeks, Scott's wife said that their mechanic will look at my car whenever he had free time. She told me that if I wanted to mechanic to look at the car sooner, it would be expensive, up to 1,000 dollars to diagnose the car issue. They talked down to me and blamed that I misunderstood Scott's wife and etc, claimed she never said anything like that. They made me feel like I could not communicate well in English when I have been in the U.S. for almost 30 years (since I was a little girl). I went to middle school, high school, undergrad at UW and even got a doctorate degree in the U.S. How can they blame their lack of competent mechanic, their lack of care to customer's car, their poor time management on me as a customer?! I thought it was very odd the interactions that I experienced at this shop. Scott charged me 216 dollars for diagnostic fee, but that was not that helpful at all. This is because when I tow my car to other shop after this, other reputable shops will need to re-examine the car again anyway before they fix the car. Updated: I ended up towing my dad's 1990 classic Mercedes (420 SEL) to another shop in Renton. My experience at another shop was so different and wonderful compared to this business. At another shop in Renton, they took really great care of this car. The shop in Renton diagnosed the car within hours and got the car fixed in days. The diagnosis they gave me in Renton was much more detailed. Now the car is fixed and it drives AMAZING as it is supposed to be because it's 1990 Mercedes 420 SEL (my dad loved this car so after he passed, I wanted to fix the car). This made me realized it was such a mistake to take my dad's classic 1990 Mercedes to Woodinville Import Auto Repair. This was my first experience dealing with a car shop because I usually drive new cars. I honestly didn't know what to expect. Now that I took the 1990 Mercedes to another shop that treated me normal like how it is supposed to be, I realized that Woodinville Import Auto Repair was not good at all. I think what happened was that even though they scheduled me to tow my car there to fix, they ended up fixing others' cars first. They took priority to fix other cars because they thought my car was old (it's a classic car). Then the worst part, both owners tried to blame ME for their poor time management. They kept blaming the issue on "communication" with me. They "thought I was not in a hurry." Yes, I was not in a hurry but to leave the car in the parking lots for weeks is not acceptable. To keep changing their price of diagnostic fee is NOT NORMAL. They acted like I was abnormal for calling them to follow-up after weeks of no progress. They let the car stays at the same place in the parking lot outside for weeks, charged 216 diagnostic fee, talked down to me as if I was the problem. They didn't really do much to "diagnose" the car. The owner said that he didn't want to waste my time or waste his time by fixing this car after he diagnosed the problem. I had to pay extra tow fee to tow the car to another shop. Other shop will have to re-do the diagnostic process and charge the diagnostic fee again. As a result, I paid total of 700 dollars (round trip towing fee and diagnostic fee) for nothing because of this business. What frustrated me the most was that the owners of this shop tried to blame me for many things such as "wasting [their] time" or "communication" issue. When this was supposed to be a straight forward situation. Scott told me the car needs a new fuel pump when fuel pump was new. When I took it to other shop, they spent hours diagnose the car correctly and fixed it within days. If you are looking for an honest auto shop that will treat you with respect, I don't feel that this is the one.

F&F is a throwback where you get personalized service and attention. I generally do my own work on…read moremy old jeep (95 YJ 4.0) but my wife and I are in the middle of a move and all my shop tools are currently out of state so when my project started a coolant leak I had to let someone else work on it. Mark at F&F did a great job! He traced the leak to the water pump and through the course of repair found both the idler pulleys had a fair amount of putting, this in turn was causing belt wear. Since the jeep is 30 years old, those pulleys are no longer made, Mark was able to smooth them out and hopefully extend their lifespan. He also had to deal with 2 broken bolts on the water pump. Thanks for all the help!

did good work in replacing items in engine area. Main Tech person had to remove right front tire to…read moreget to engine parts but forgot to tighten the lug nuts when car was driven to parking area for me to drive off...which I did after paying bill. Needless to say wheel was wobbling and could have come off while I was driving. The shop has already closed for the weekend. I took it to Firestone and they solved the problem. Tuesday I was reimbursed by F&F Auto Clinic.

I took my Meceredes CLA 250 here and I had the best experience with Wasem! I drove here first thing…read morein the morning to get my brake pads changed. I also found out my rotors needed some changing too, so better safe than sorry. He was extremely helpful and was very communicative throughout the process and was reassuring when I had questions about my car. I was able to hang out in the lobby and do some homework. I recommend this shop :)

Premium service at a budget price!…read more The owner here is very honest and does top notch service at reasonable prices. He didn't have the brake pad for my '09 Miata, but placed an order and got it delivered within 2 hours! Total service time was 3 hours and he gave me a free drink from the cooler for the inconvenience. To top it off, this cost only half what it would have costed if I got my brake pads replaced at the Mazda dealership. If this guy sold gas, he'd put Costco out of business. Highly recommend!

Courteous with a clear explanation of what work needs to be done now and in the future.read more

Everyone I have spoken with at the shop was friendly and informative. I appreciate the personal…read moreattention, expert advice & workmanship, clear communication, and the clean, good working car I drove home from the shop!

Left the Toyota dealership and never looked back. These guys are awesome and prices are great!…read more Highly recommend.

Awesome!!!! Friendly…read more reliable knowledgeable availability If you have a need for anything bring it here!!!

Took my car in for a 90,000 mile check up. I really appreciate it how this business gave me a…read morebreakdown of costs of parts and labor. They sent me an email with a list of all of the things they found that needed to be addressed. And rated those green, yellow and red, depending on how important the issue needed to be taken care of. It also gave me the option through the email of choosing which item I wanted to have fixed or not. There were a lot of things that needed to be addressed and they did have my car for 2 1/2 days which I was not expecting. But everything seems to be in great working order and my gas mileage has already improved from the spark plugs replacements that were done. I would definitely recommend getting your car serviced here.

DO NOT USE THEM!!!!!!! I would give them zero stars if I could…read more TLDR: Lied to us about a diagnosis and tried scamming us out of $1700 to replace a radiator cap My wifes jeep has been leaking coolant from the radiator, and scheduled with them to get it diagnosed and repaired First thing, is they accepted the jeep and didn't inform my wife that they don't offer radiator repairs, Which is literally what my wife brought the vehicle in for. luckily My wife gave them my number to discuss pickup and costs. Called them later on that day to figure out what was going on. The confirmed there was a leak in the radiator, and it needed to be replaced, and once they were doing that they would check the Waterpump and see if there is an issue there. Cost to replace the radiator is $1700 dollars. I asked them in multiple ways if they can just repair the leak, or weld it - they said they cant weld it because most radiators are made of plastic ( should raised alarm bells here as they said this because mine is aluminum, not an ounce of plastic on it, proving they didn't check my radiator) and just pushed the need to get the repair while they have the vehicle open and ready to work on. I told them that was out of our budget and they tried lowering it to accommodate us- seemed at the time like a nice thing of them to do. I picked it up, paid a little over $200 for the diagnosis and drove it home. I bought a new radiator for $200 and started to take the old one out, and noticed it was bone dry. So I rented a radiator pressure tester kit for free from Autozone (they get 5 stars) and did a 3 minute test on the pressure for the radiator to find the leak- at 2 psi the radiator cap was squirting water and coolant everywhere (mind you, you don't have to take ANYTHING apart to do this test). I went and got a 10 dollar replacement radiator cap, put it on my radiator, and redid the test to try to find the leak.... and it held at 12 psi without dropping, no leaks found. drove the vehicle around and redid the test, no leaks. held its psi. This test I did involved literally doing nothing other than putting a hand pump into the coolant resevoir and pumping..... and I discovered the source of the leak in less than 3 minutes They had the vehicle for an entire day, confirmed on the phone with me that there was a non-repairable crack in the radiator causing the leak, and that it needs to be replaced for $1700, and when i told them that was too much, tried to get me for less money pushing for the repair. NO matter how I think of it from another perspective or angle, there is literally no way an auto shop can, first, accept a car FOR REPAIR, and then after Having it for a day tell us they dont do the repair we brought the car in for in the first place. BUT furthermore, tell us there is a leak in a radiator that is unrepairable and then say it NEEDS to be replaced for 1700. And it took me, a man who is NOT a mechanic, 3 minutes to find out there is in fact zero leaks in the radiator, and the problem is a damaged cap that costs 10 dollars to replace. I see no way those events happen unless they are trying to screw someone over and scam money. DO NOT TRUST THEM!!!!!