Listen, I know zero about cars. Other than how to drive them. SO, when my car's battery went kaput…read moreI called Ford Roadside assistance to come and get me going again. We couldn't pin point why it died (no lights were on, doors were closed, etc) so the tech recommended I take my car to Autozone for them to check the battery to make sure there isn't something wrong with it. Since I don't really do cars I had never been to an Autozone before but the tech told me they'll check my battery for free so I made my way to the newer location here on Jackson Road. I strolled in with no wait and told them what I needed and the nice fella working there grabbed the portable battery tester and came out to my car. Unfortunately, my car was built in an awkward way which allowed enough access for a jump but not enough access to the battery to test it any further. It's just tucked too far back for the machine to work. He took a moment to explain why and what I would need if something WAS wrong (read: I'd have to take it to the dealer since they couldn't access it to replace it). SO, they couldn't help me, but that wasn't their fault. They were extremely nice and helpful. I'd definitely come back here in the future if I had any other issues with my vehicle.

Heavier set man with curly hair worked this afternoon never seen him normally a younger female…read moreworking at night when I go in and the way he talked to the staff was so inappropriate. A lot of bullying going on with another employee towards the younger one. Super sad to see! The younger employee has helped me many times in the evening after work ! Impeccable service from him every time! His name starts with a k wish I knew the full name. But whoever worked tonight should not be allowed to I hope I never run into him again! Bullying is not okay especially in the work place. Very unprofessional.

Jose a great guy! he gave me a good engine oil recommendation and is very cordial and nice guy.read more

A few weeks ago my husband was hit but someone running a red light. Luckily he was fine but his…read moredriver side fender and side mirror was not. After a call to our insurance he got an appointment for a repair but it was weeks away. I was out running errands and passed O'Reilly and figured I would stop in to see if they may have a temporary solution for the side mirror. Now listen, I'm not a car person. I don't pretend to be a car person, I know very little. But I do know when I'm blatantly being ignored and that's pretty. much what happened here. I walked up and down the aisles searching for the mirrors and the guy behind the counter didn't even in look in my direction. I was the only one in the store, hovering over the side mirror replacements, trying to find the matching one for the mirror. I saw him walk by, still nothing. I juggled the big book of parts to look up the number I needed for the make/model of our car and not a peep. Sure, I could have asked for help but at this point I was stubborn. "Ignore me? Fine, I can do that too." Ultimately I wasn't able to find the exact fit I needed but I did get a mirror panel we could cut to size. Better than nothing? I took my purchase up to the counter and once again, the fella barely acknowledged my existence, even while he was ringing me up. And sure, maybe he was having a bad night, or he's just not a talkative person but it either way it wasn't a super pleasant experience. Ironically we never needed to use the side mirror plate as I found the exact size we needed online. So now I have to go back and return the darn thing but I'm not exactly in a hurry to return...

I like the Parts Peddler…read more What it lacks in slick, curbside appeal versus the big chain auto parts stores, it makes up for in convenience, quality, attentive and knowledgeable service. I DIY as much as I can with my autos and have been pleased with using the Parts Peddler. I don't mind some of the big name auto parts chains, but the Parts Peddler here is a great local owned/operated source (a big plus for me) & from my experience.... does it at a competitive or even better price.

Very nice people. old school kind of store.read more

I appreciate the shop being willing to replace some broken plastic grill parts that I supplied,…read morehaving bought them online for my 2013 Honda Accord. Also, I learned something... they shared with me that such parts have 3 levels of quality, and that the parts I'd bought were the lowest quality, more brittle than others, and that they'd heated some parts to get them to fit properly. Cost to do the work was very reasonable. I'd trust this shop with bigger jobs in the future, should I need such work.

Derek and company did a wonderful job on my Lincoln Corsair. I can't even tell it was repaired on…read morethe rear quarter panel. It was ready a day before promised. They were very professional and kind. I highly recommend them!

If it's German , this is the place to take your car. They are fairly priced, offer a 2 year…read morewarranty on parts replace and the work is done correctly, first time. My Beetle smiles when I take her in.

Mini Cooper engine shut off while going 70mph on the highway and would not restart. Got towed to…read moreStadium Auto Service but they could neither replicate nor diagnose, let alone solve the issue. They had the audacity to suggest several thousand dollars in unnecessary repairs but simultaneously issued a disclaimer stating that they could not guarantee any if these repairs would fix the problem. I was still charged the diagnostic fee despite having nothing to show for their "work," and I got an oil change out of pure necessity. Setting $400.00 on fire would've been more productive than the help I received from TJ and staff. And I still had to drive away anxious at the thought of the car breaking down on the highway again. To top it off, there is now a completely new code showing up that Stadium either caused, didn't check for, or neglected to mention. I'm ashamed to admit that these so-called honest experts totally ripped me off, but they would have made my situation way worse if I had approved any more of their recommended repairs. After my experience, I wouldn't even trust them to fix a microwave meal.

I would give a zero if I could. List cars online that seem like a great deal then mysteriously the…read morevehicle isn't available. Round and round for a week to try and get a deal. Ultimately the "Sales Manager" stops responding. So we bought a vehicle from a competitor with good customer service skills.

The change in management at Suburban Chrysler Dodge Jeep Ram of Ann Arbor is really starting to…read moreshow. The wait times have decreased and you can get your car in and out faster with same-day diagnosis. As a lot of stores struggled to even get an appointment they got me in and out. If you've had a bad experience in the past, please come check out the new team as they will win you over again. I know it's not fun to get your car serviced, but at least it can be less painful and the team here at Suburban will show you that

We have been customers of Suburban for 30 years, we have leased/purchased several vehicles. While…read moreour car salesperson has been awesome, our recent experience with the service department was frustrating to say the least, we will not be back..... We dropped off our Traverse end May 2024 due to an engine leak which was still covered by warrantee. We were told they couldn't even look at it for at least 2 weeks & no loaner car was available. I asked for a manger, who did get us a loaner. Our Traverse was in the shop for 4 months; no communication regarding the repairs unless we went in personally to inquire about it. Calls to service were either not picked up or voicemails we left were not returned. The service manager was very condescending, stating "you have a loaner". The loaner was not the big SUV with bike rack access we bought for summer trips, service manager was unapologetic. After 4 months, we finally received a call saying the car was ready for pick up. It was parked overnight, OIL STILL LEAKING. We brought the car back; they claimed it was "residual from repair" so they applied Brake Clean to clean it and told us it was fine. Again, the car was parked overnight in my garage, there was oil and red transmission fluid on the floor the next morning. We no longer trusted Suburban, so we brought the car to LaFontaine in Dexter. They found the leaks, repaired it and returned the car in 2 days. We hand delivered a letter to Suburban GM detailing our experience asking for a response; that was 2 weeks ago, no response. Needless to say, Suburban has lost a loyal customer.

Service department is not very professional. Have had many routine services (oil change/tire…read morerotations) since purchasing my car from Suburban. It's always a very long wait to get an appointment and equally long waiting period during service. I vowed to go elsewhere once I completed my pre-purchased package. Well most recently, I spoke with a service rep and had to wait almost 2 weeks to get an appointment because my AC quit working. Showed up for my appointment, and after a very long wait to check in, discovered that they did not have an appointment on the books for me. Very frustrating to say the least. They couldn't do anything about it and basically blamed me for not making sure my appointment was confirmed. Guess I now know to definitely go somewhere else.