Gabriel was incredibly polite, helpful, and efficient. He cleaned our air ducts and performed mold…read moreremediation. He took the time to explain everything and made sure we understood the process. Highly recommend Gabriel for his professional and thorough service!

Heat pump stopped on 2-21, called was told someone would be out on Tuesday, this was Sunday the 22,…read morethis was not 24/7 service. Called Monday and was told they would send a service man out. He came and stated the thermostat was bad and had to order a new one. Wednesday he came out and installed a new thermostat, stayed a few minutes and left. He no sooner left and it stopped working then came back on for a few minutes, then went from heat to air all by it self, then stopped working. I called and two other service men came out on Thursday morning. They stated it was a communication problem, would replace all wiring from thermostat to main unit and to outside unit, iF THAT DID NOT WORK WOULD NEED A NEW MOTHER BOARD. THANKFULLY REPLACING THE WIRING SO FAR RESOLVED THE PROBLEM. I have found all service men polite and considerate. My problem is the advertisement 24/7 service not a fact, a misrepresentation. I was without heat five nights and fout and a half days. The temperature was very cold. I live alone and I am soon to be 83. One main reason I went with this company was Jorden the sales person mentioned the service being 24/7 which is important for someone my age. So when I called on Sunday and given a date for service on a Tuesday, I found that to be a misrepresentation.

pricing is expensive. asked about an annual replacement part and they quoted a price 4 times…read moregreater than what was found online search query. Terrible price gouging. I can understand a little profit needed but 4 times is gross. And that is just a part.

Brian did a thorough and fantastic job. He came in and went right to work. Friendly, neat, and…read moreprecise. A great value for the price. Highly recommend them.

Called to request to arrival 20 minutes , great attention to detail, efficient, done in a bit over…read more2 hours. Highly recommend.

This is a great company. I have been using them since we moved last year. I purchased their…read moreyearly plan which means they will come out twice to check your air and heat for one low price. Very reasonable. Camaren was a professional and respectful. He chaned and checked things i never heard of. He was extremely thorough. Do yourself a favor and use this company.

I have used them twice since moving to Hubbard, OH. Today Cameron came to look at my air…read moreconditioner. He was very professional and explained the problem as he repaired it. I am quite pleased that I have found a company that I believe provides a good service at a fair and reasonable price.

If you want something fixed with duct tape that rolls up and doesn't work in 7 months call Best…read moreFurnace. This malfunctioned on a Friday evening during freezing weather when rates were $130 p/hr for the weekend. Also recommend, if you do use their service, no matter how small the job, get a written estimate before they do it.

Once again,Best Furnace provided prompt, courteous service. Even though the furnace at issue was…read moreover 30 years old, it was found to be in good chapel and the minor issue was repaired easily and at a price easy to fit into my Christmas- time budget. No pressure to replace it. Good job, guys. And gals.

unhappy that I cannot schedule an ac maintenance that works with MY schedule. I work the same time…read morethat they have office hours and I understand they are scheduling a few weeks out but I would not have purchased the package if I knew I could not get a timely and accommodating appointment. If one pays extra, cant they fit me in even if its after hours??

horrible customer service spent almost 10,000 with this company ..and comes time for them to come…read moreout and inspect there work waited over 4 hours !! ..called talk to owner was just given excuses like there time is more valuable than there customers ..like I told him made a BAD decision in choseing this company don't make same excuse! shop around!

As a Lieutenant firefighter I have seen DRS in action many times. Usually in the middle of the…read morenight and in the worst of circumstances; in bad weather and good, they always impressed me. Quick to arrive, knowledgeable in identifying the needs of the people. They can solve the immediate needs, and plan out a long term course to get the family back to "normal". SO... When I was caught in the middle of a household diaster that was way over my capabilities I didn't hesitate to call Diaster Recovery Service. We had one to two inches of water in the basement after the heavy rain on Saturday night/early Sunday morning. Never having had water problems before. We swept an cleaned most of the water out, but a 2600+ square foot size finished basement is too much to even think about tackling yourself. Mud,sewage, water, a huge mess. I called them at 7am on a Sunday morning. By 830 (or so) Reggie Jr was looking over the mess and evaluating what they needed to do to get me on the way to "normalcy". By Monday afternoon my basement was clean, dry(ish), and had fans, and dehumidifiers running. The crew were friendly and very concerned about my "stuff". They took out the ruined carpets. Steam-cleaned the floors. Wiped off the furniture and got it off of the damp floor, removed the trash. All in a few hours. Even though there is a lot of work to do to keep this from happening again. The hopelessness you feel at the start is relieved with a call to Diaster Recovery Service. I can't praise them enough for the great work, and advice. Having someone you can trust and advice from professionals to eases your worry is priceless. And after seeing families put out of their homes by various catastrophic events for 25 years. I knew these people knew what to do to help me. I wasn't wrong. 5 stars just doesn't begin to say thanks.

From the owner: Since 1986, we have worked very hard at continuously improving the loss-limiting restoration…read moreservices that we provide. From our experienced staff and professional customer service, to the state-of-the-art products used in our emergency response, our sights are set on excellence in every aspect of our business. In all we do, meeting todays standard in restoration service is just a starting point.