I would not recommend this granite and cabinet company based on our experience. What should have…read morebeen an exciting kitchen remodel turned into a frustrating and stressful situation. First, it took them three weeks just to come out and take measurements for our cabinets, which immediately delayed our entire project timeline. Communication during that time was very poor. When the cabinets were finally delivered, one of them was damaged, and instead of taking responsibility, they blamed us. To make matters worse, the countertops that were installed were not the ones we selected -- and they were also damaged. After bringing these issues to their attention, they have now stopped responding to us altogether. At this point, we are left with damaged products, the wrong countertops, and a delayed remodel. Extremely disappointing customer service and lack of accountability. I strongly suggest others proceed with caution.

My husband and I had granite counter tops and a large single bowl sink installed during a kitchen…read moreremodel in February 2021. Last night (July 2024), the sink fell out of the counter top. (See pictures below). Here is the text exchange between the company and I since no one returned my phone call, nor did this person even call to speak to me at anytime. (all from the following day of the fall) Kenosha & Racine Granite Corp: "Good morning. That's very unusual we can fix it no problem we can warranty anything that old but can deduct 50 percent to fix it.we would get 400 so would 150 be ok w you can do it this am if your available" Me: "We thought this to be very unusual as well. When the sick fell it caused damage to the pipe and cabinet. The garbage disposal appears to be ok but will need that looked at as well. When you say that you can come out this am that is great. Will all of this be fixed in addition to the sink?" Kenosha & Racine Granite Corp: "No they can't fix cabinets but can hang the sink. I can get guy to do that probably 200 Or so our cost I am confused. What will be fixed and what would I have to pay? Would be 150 and approx 200 so 350 or so" Me: "For what? What would be completed?" Kenosha & Racine Granite Corp: "Ok so rehang the sink. Have to look at the garbage disposal if running smooth if not they vibrate everything apart. 150 fix cabinet best we can. See about plumbing 200-350 approx so 350-400 total can't guarantee the cabinet repair looks like painted ?" Me: "Honestly as I research & talk to more & more people I am questioning this sink's installation. In talking with contractors, insurance people & a friend that installs sinks such as this It appears our sink was not supported well enough. As you know an undermount sink needs to be well supported. Now as I needed to take a closer look at the job there isn't even a silicone ring or anything on the top sink lip nor are there any other supports but the 4 clips (2 of which are now totally gone as the sink pulled them from the granite.) I waited for your assessment & it still doesn't make sense to me nor sound fair. "garbage disposal ...vibrate everything..."?? this sink was installed 3 years ago. This should not happen. I feel this is your companies fault. You should have insurance too cover for these rare instances. As a customer I do not want to get into a back & forth. I do not have the time nor the energy-- Nor should a customer have to do that. We are just lucky no one was injured. Thank you for quick communication,& assessment. I just do not think it's fair nor just." Upon further review of my notes from the installation, I was reminded that a piece of the countertop was cut incorrectly. The dimensions were accurate but the L shape went in the wrong direction. The company decided to cut the new piece free of charge. Not sure why I would have been charged for a recut error. Nor did the company offer compensation, a percentage, off, etc.

I was looking for a specific blue counter. Andrew had a sample, gave me a quote far better than 3…read moreothers, delivered the thresholds himself enable a timely glass measure and tile start, and did a wonderful installation. Great product, pricing, and service! You can't do better than that. The only downside is I had to buy an entire slab, since the item is rare. I'm still debating my use for the rest because it's beautiful!

Andrew and team were phenomenal. Outside of competitive pricing, the workmanship of his team was…read moregreat. He was both flexible and accommodating. I would recommend him and use him again.

Couldn't have been more happy with Bart and Agnes. Professional, thoughtful, thorough and quality…read morewas amazing. Would 1000% recommend Granite Design. Helpful in laying out countertops on slabs and sourcing from multiple vendors to help find the best price and quality.

My husband and I have now used Granite Design of Midwest twice and each time we have been very…read morepleased. Everyone involved with our two countertops, one in our basement bar area and now most recently in our kitchen have been professional, courteous, and helpful. The end result is having an absolutely beautiful countertop. We couldn't be happier and we highly recommend Bart and his crew. Thanks for helping to make our kitchen gorgeous. Beverly and Alan Rich

I had a guy come and measure . I wanted laminate countertops. 2 6' pieces with end caps. Nothing…read morefancy. LAMINATE!!! He quotes me $3500 !!!! Are you kidding me??!!! Do you think I'm stupid!, Because I'm a woman?? Folks, we are talking about LAMINATE here!! I had Quartz installed at another house and a lot more square footage than this for $2300!! Shame on you !! BEWARE!!! Rip OFF!!!!

Over many months we have updated our kitchen. We had the walls and cabinets painted, new sink,…read morehardware and new appliances. The last was the countertops. We had Jeff from Premier Countertops come to give us an estimate. He gave us information to make our selection and time schedule. He held true to his word. The finished product was as close to perfection as possible. He is a craftsman. If I could give Jeff and Premier Countertops more than 4 stars I certainly would!!!!!!!! We now smile when we enter our kitchen. Thanks Jeff, Mike Irish and Phyllis Hansen

We highly recommend Tithof Tile! From the moment we walked…read morein we could tell they are a team that is committed to exceptional service. The owner John was super helpful and a pleasure to work with. This showroom has an extensive selection of beautiful stone and high-end materials. Abby, was also a big help giving us personalized guidance and was very patient when we needed her help with our project!

I had a tricky project using a flea market find dry sink that I wanted to rework to use as a…read morevanity. From granite selection, design and fabrication to installation the customer care and service was absolutely steller. John, MaryBeth, Tracey, Tiffany and Alex were definately all in sync and worked together seamlessly. I would highly recommend choosing them for your next remodeling project.

United Stone Works did multiple projects around our house and we are extremely satisfied with the…read moreresults. The team is great to work with, top professionals, respectful of our home. Per our request, they worked with porcelain and expensive quartz with the LED panels underneath and turned them into pieces of arts. Highly recommend working with United Stone Work.