Jeremiah, the owner, is the best! The company I called prior to him was trying to charge me 3x as…read moremuch to replace my AC coil. I'm very glad I called Platinum and got it fixed without breaking the bank. I use them for all my heating and cooling needs.

I had my central air service this morning . Marcus was my technician and he did an excellent job…read more I have no complaints at all.Job well done.

I was told I have an older ac (1993) which i understand. But they said cleaning can cause more…read moreproblems for the unit. It just seems too dirty in my opinion to leave it and that itself can cause more issues.. but I'm not a specialist.

Great company and super reliable definitely recommend!…read more Josh (the owner) was very professional and knowledgeable. My house was 80 degrees and he came the same day! He was timely and respectful. His prices are very reasonable. He checked all the levels throughly and stayed after he fixed it to make sure everything worked as it should. Definitely will be using Indoor Climate Experts HVAC in the future for any HVAC needs!

I can't say enough good things about Indoor Climate Experts HVAC Our furnace stopped working during…read moreone of the coldest nights this last week. They responded quickly. Their communication was top-notch--from the initial phone call to the text updates letting us know when the technician was on the way. Josh was friendly, knowledgeable, and took the time to explain the furnace issue in simple terms. The repair was done efficiently, and you could tell that he we really value honest, quality work. Within no time, our home was warm again. If you need heating repair, or emergency HVAC repair in Barrington IL area, this is the company to call. Reliable, responsive, and truly professional. Highly recommend!

It seems they have lost their experienced field individuals - much different experience today than…read morejust two years ago. Too many missed steps and I have decided to find a new HVAC contractor. My furnace stopped working a few weeks ago. A tech was sent out to determine the cause and provide next steps. All she said to my wife was the unit was 31 years old and needed replacing: no explanation of the actual problem. I called another contractor and he explained the problem in detail and provided us with a clear plan of action. He also pointed out that the unit was emitting CO - this was not caught by KH&C. I have worked with KH&C for a few years and gave them the benefit of the doubt. I signed a quote for a new furnace to be installed. Installers came and rushed through the install as they "had a busy schedule" according to them. They tried to leave without testing the Aprilaire albeit I was assured they would prior to the install. I called the office and they sent the estimator out to look at it. He provided quotes for repair or replacement. We opted to replace and the same installer came out to do the work a few days later. Once again, rushed through the install and left hurriedly. It is at this time that I wondered if I had made a mistake to hire them. Six weeks passed, turned on the AC and I had puddles near the furnace. I called into the dispatcher and thoroughly explained the issue. She uttered the words "Warranty Labor" and led me to believe this call would be covered. Two young techs come out, they went through the unit carefully and determined "sludge" from the AC plugged the line inside the furnace causing the water issue. They cleaned the lines and then the Service Manager (Alex) charged me $75. I provided the back story of the install and asked him to reconsider waiving. He said no and I asked if he would be comfortable to lose a customer for $75? He said "Yes". I paid the $75 and thanked the techs for their work. And today will be the last time KH&C will darken my doorstep.

So, not loving this place. When I initially scheduled an appointment to get a quote on installing…read morean air conditioning unit, we had some miscommunication. This business thought that if they sent me an email reminder about the appointment for the next day, even though I had the appointment scheduled in my calendar for weeks, that it was incumbent upon me to press a "Confirm" button at the bottom of the email for them to actually show up. I thought we were all professionals who scheduled a day and time, we would all plan around that day and time accordingly. Apparently, I was mistaken. They go into the business arrangement assuming that I'm some sort of flake, so they give me extra work to have to "confirm" that I still want them to come, in order for them to actually come. So, we eventually reschedule. They install the air conditioner. It definitely works, but only really for the ground floor. My husband and I put up with the overheated upstairs for weeks, but eventually my husband can't take it anymore. He calls them up and asks for them to take a look at it. My husband was very upset afterward. The technician just verbally shared something about how the vents upstairs suck in air rather than blow air out. My husband was under the impression that this was going to be a free visit because of the warranty on the AC unit that was just installed. But, no. He was charged more than a hundred dollars when all they did was say a few words to him, but they didn't actually fix anything. Communication is poor. Professionalism is low.

I need a water service installed on my place and I gave HR Stewart and I thought it was the sales…read morerepresentative Mark H. After obtaining the needed estimates, they obtained the proper permits and made the city very happy. This is a full flawless operation.. I have to also thank Candy D who works in the office and kept everything moving. I am not used to a company/ operation being so on top of it. They stayed on budget as well. Good value

Job was completed successfully, but 375 dollars to install a bathroom faucet (provided the faucet)…read moreseems a bit steep to me; for a job that took one hour to complete. Plumber also had to "run out to Ace" to get some caulk. I thought it odd that a plumber would not have caulk on hand! He also tried to charge for extra work that I had refused up front! But, hey.. I'm the idiot that ok'ed the estimate, so there is that. But I don't like to be gouged, so it's one and done for me.

Luis came on 7/12/24 to change bathroom fixtures, change cartridges and remove a bath drain plug…read more Luis informed me that I had purchased the wrong brand of fixtures (I didn't know that if you have an existing brand, one cannot change to a different brand - I had Kohler and purchased a Delta to replace). Luis removed the bath drain plug which we had not been able to remove in order to clear accumulated hair. He also supplied and installed the correct water cartridge for the master shower. I returned the Delta items and replaced with Kohler. I arranged to have Luis return, a week later, and he replaced the water cartridge and new Kohler fixtures in our second bath. Luis was professional and considerate of our household. (He had his own booties already in hand when he came to our door. We have new flooring and white carpet, so we are very careful about shoes coming in.) The office staff was also courteous and responsive. I will call on Luis, again, should the need arise.

Joe and Nick came out to replace pipes outdoors. Our clay pipes had gotten bad with roots, and…read moreafter numerous clean-outs we decided to replace the pipes. Nick was very careful digging up the dirt from over the pipes. It was in a tricky area, with the soffit and the side of the garage. The pipes were replaced, and the area was put back in order. I was very happy with the work that was done.

We ordered a feed motor on a Sunday when they were closed. On Monday morning, by 9:30, we had the…read moretracking number and it was delivered to us in NY on Wednesday- sooner than we expected! Smooth transaction and just what we needed! Highly recommend for any parts you might need.

Fantastic job getting an even better blower than the one costing 2-3x as much from Vermont Casting…read more They also put a longer plug on the blower and a variable speed control versus only two settings for the other blower. Great job and I would definitely recommend you use them

Stumbled across this picture, from like 10 years ago. It was taken on the first day of the work…read more So, this review is WAAAAY overdue. Hahaha. The main line for my house had pretty much crumbled, and everything was backing up into the basement. I just knew it was going to be a nightmare and cost a fortune to get things fixed. But, I was wrong. These guys were great. I was struggling at the time. So, I really appreciated the pricing. But, more importantly, I never had another problem with my main line. Real talk.... For like a year, while the dirt was settling, it did look like there was a huge grave in the front of my house. Hahaha. Seriously... Big thanks to the folks at Absolute Plumbing. They were even able to save my fence. Hahaha. Y'all are Amazing! Thank you so very much!

Our kitchen sink and dish washer backed up and I had to clean up water all over the kitchen floor…read more Absolute sent a technician within a couple of hours after I called.The technician was very helpful in terms of explaining everything he was doing and how I could avoid similar problems in the future. Thank you Absolute!