I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.

Great family owned company. We have used them for all of our heating and cooling issues for years,…read moreand have always had great interactions. The technicians are very knowledgeable and are always able to resolve our issue within minutes of arrival.

I called this outfit because of good reviews. I asked the receptionist if I could speak to the…read moreowner because of a special situation. John Beckman came on the phone. I explained to him that I had a leaking boiler, and that I was working with a county agency which pays for heating repair or even replacement, & asked if he would be willing to work with them. He abruptly replies, "I'm booked out 3-4 weeks (Really? When the temperatures are in the 60's?) and I'm not interested in this arrangement." And, then proceeds to immediately rudely hang up on me. This is an outfit of integrity? To be treated like dirt, and hung up on speaks volumes about the company. If this is how ANY business owner handles a customer, and tells them he's not interested, I'd NEVER hire such a company.

Please read before doing business with this local "family business" in our town. This morning,…read morewhile leaving Grayslake, I was cut off in traffic after making a left-hand turn onto rte 120 from hwy 45. As I was getting up to full speed + at least 10pmh over the speed limit on this stretch of road, I was passed by a van doing at least 70 in a 35-40, then the van slammed on the brakes so that I would have to as well and all of my belongings flew into the front seat; I admit, I wasn't on my best behavior either as I sped up when I noticed what he was obviously & illegally trying to do. This act was followed by continued bullying as we both drove west on 120, with the right lane being closed a short distance ahead due to road construction. The van (picture attached) then drove about 45, riding shotgun next to a construction vehicle, knowing that this vehicle would have to move to the right; he was hoping I would be cut off a second time. When I called the number on the van to report the driver, he laughed at me and called me a "F**king C**t" (when I came into full view of him as he merged onto 94E he was on older gentleman with gray hair & a moustache so I can only assume he was Tom Sr.). I would NOT want this person in my home--NOT ever. He doesn't respect or have regard for others, esp. women or Veterans (I am both--my car is clearly marked with both). We use Advantage Heating & Cooling for all our service needs, and they have always been extremely professional. Maybe that's why they have quite a few 1-star reviews on Google citing erratic driving & rudeness.

I cannot say enough good things about Tom's Mechanical Systems. Tom and his son replaced our entire…read moreAC unit over the course of four days. Despite a freak heat wave that made our attic unbearably warm to work in, they worked efficiently and methodically in bringing our system up to date. Their prices were very reasonable, especially considering the extent of the work, and I wouldn't hesitate to recommend them to a friend. Thank you both for your unwavering work ethic and outstanding professionalism!

Prompt response and arrival , fixed issue by replacing capacitor. Local business, Highly recommendedread more

Our go to HVAC company, they always come during the time they give, we've used them for years and…read morenever steered us in the wrong direction. They do our annual inspections and any maintenance needed. Pricing is always fair for the work being done.

Fast, communicative, thorough, and honest, all for a great value. Angel arrived as scheduled,…read morediagnosed the exact problem, gave the timeline for repair, and everything was done as promised. Part was replaced and heat was back on in no time. Trust the Yelp certification, Cook's will be our go-to for our HVAC needs.

Right before our last heat wave our AC went out. The owner came out that light to take a look and…read morequote us. The next day the tram came out to install a new AC and we haven't had any issues since. Don and Brian were both very knowledgeable, friendly, professional, and quick. The quality of work is worth the money; great value.

I have to give a shout out to Precision Today, particularly to the Grayslake office, formerly…read moreMiller Area Heating and Cooling. They did an absolutely fantastic job installing a new furnace and a/c unit in my house. They far exceeded my expectations and did a more than complete job, replacing everything inside and outside including new electrical, sheet metal, pad , humidifier, electrostatic filter, flue, thermostat and even provided a new condensate pump. I did not expect all that I got and could not ask for more! All this and completed the same day we made the agreement!

Update: Precision Today reached out quickly after my review was posted, and seemed genuinely…read moreconcerned about my negative experiences. Communication lapses do happen,that would have taken 1 star off the review if that was it. But quoting 3x the price for as far as I can see a very similar unit is still mind boggling. My quoting agent sold the known higher costs in general as the value of the 100% satisfaction guarantee, but from what I've read in other reviews, people are having a hard time getting covered repairs or replacements done at all. Again the person contacting me to try to resolve my concerns seemed very sincere, but I still would NOT consider using Precision Today as my HVAC hardware or service provider. Precision Today purchased Miller's Area Heating, which was highly recommended by two different friends. I requested a quote from Precision re: a replacement boiler for the radiant baseboard system in my house. After a good phone response the first day, I had no confirmation to set up the actual quote visit. After a mid-day call to them, they gave me a 3;30-5:00 window that day. At 5:55 I got a call saying the agent was on my doorstep. After reviewing my system, I was quoted $22,000, AFTER DISCOUNTS. My research indicated it should be about $4.000- $9,000 for a new boiler and install. I then read many Yelp reviews and saw reports similar to my experience; bad communication and very very high quotes and charges for relatively simple repairs/replacements. Also bad reports on following through with their lofty guarantees, which I mention because those are the reported reasoning behind their admittedly high prices. Very unfortunate.

Keith and his team are always professional. We've been using them for PM services on our furnace…read moreand air conditioners for almost ten years. They're honest and reliable. I wouldn't hesitate to schedule with them.

I had them clean my dryer vent because our dryer wasn't working well. Originally they said they…read moretried to clean it out best they could but there was a hard block that was preventing him from getting it all the way clean so they needed a camera to scope out what was the blockage. This would also require another camera charge. I was fine with it because I wanted a working dryer. Turns out, the thing blocking the the vent was just lint and when they found that out they were apologetic and made sure to get the job done right this time with no extra charge. I can say that nobody is perfect but you can count on this business to make it right if they make any mistakes!

Jason did high quality work at a very competitive price when he did maintenance on my heating unit…read moreand humidifier. Good honest work at a good price. What more could I ask for?

My water heater went out. The company that "diagnosed" the problem charged me $99 and said that…read morethis did not include the cost to replace it. The company then quoted me $2200 as the cost to replace it and reiterated that this did not include the $99 that they already charged me. So yes, had I gone with that company, it would have cost me $2300. Armed with this information, I posted pictures and exactly what the "diagnosis" said and asked for emailed quotes...to be clear I said EMAIL only. I then got no less than 10 phone calls saying "please give us a call so we can talk about your situation. Some called more than once. Lakeland Heating and Cooling (Jason) was nothing like that... $1270 flat rate to replace the water heater. Yes, thats how he replied in his email.. as I requested. He came in.. with the water heater... replaced it... and went on his way. Other companies, that followed directions, also came in higher than $2000. I am EXTREMELY satisfied with Jason and Lakeland! High Quality, Tremendous VALUE

I bought my home in 2020. With the basement, it is 3 floors. The temperature difference from the…read moremain floor to the master bedroom on the top floor was a 15 degree difference. My realtor and inspector both stated it was because the house was "too big" (1500 sq. ft). Very inconvenient in the winter when it's comfortable on the main floor and I would come up to bed and it was a sauna. Over the last couple years, I've had 2 separate HVAC companies come to address this. They changed furnace settings and replaced my thermostat with no luck, so I gave up on fixing it for a while. Jimmy came and fixed my AC same-day this past summer and did great so I asked him to look into this heat issue once it started getting cold. He found the issue; a simple damper adjustment this whole time! He was honest and thorough when explaining what he did. Very fair price and I finally have a comfortable home for my fourth winter living here!

From the owner: Experienced HVAC services at honest rates. We assure quality in installing, servicing, and unit…read moremaintenance.

I called for an appointment on Friday to service my air conditioning. He said they would send…read moresomeone out on Monday. They asked if I preferred morning or afternoon. I said afternoon, please. On Monday about 4 o'clock I called to check on the status. They told me there would be no one out because I was on the waitlist. Waitlist? Why didn't anyone tell me about a waitlist when I first scheduled the call. I asked where I was on the waitlist and was told I was number 10. They said I would be scheduled if someone canceled their appointment and it was unlikely that anyone would be out within the next week. I understand this business was sold since they originally installed my unit. They might want to revisit their customer service policy.

I returned from Florida and Saturday was the first time I turned on the air conditioning. Not…read moreworking. I called Miller heating because they originally installed the unit. They said they could come out on Tuesday for service. They asked morning or afternoon. I said afternoon please because I have a doctors appointment in the morning. She said it'll be between one and five. At 4:30 PM on Tuesday. I hadn't received a call so I called to check on the status of the service. I was told at that time that I didn't have an actual appointment, I was on standby. Standby? What the heck is standby? Standby means that if they have a cancellation, they would work through their standby list. After some discussion I found out I was 10th on the list. That probably means I would have Service sometime in July or August. I can't believe that they run a company that wouldn't tell me about standby when I booked the appointment. Why would they ask morning or afternoon if they weren't even sure whether they were going to be here. I am a very dissatisfied customer and found another heating and air conditioning service that will be out here tomorrow.