I can't say enough good things about KZOO CREAM in Kalamazoo. From the moment you walk in you can…read moretell this place is all about great flavors and great vibes. Every cookie and sweet treat I've tried is unforgettable, made with real quality ingredients that just burst with flavor. The vibe is welcoming and friendly and the owner and staff go out of their way to make you feel appreciated every time you stop by. It's clear this shop puts passion into every detail and it shows in every bite. Whether you're grabbing a classic favorite or something new to try I promise you're going to leave smiling with a sweet treat in hand. This place is a must-visit for anyone in Kalamazoo who loves delicious baked goods and top notch customer service. Highly recommend stopping by and supporting this local gem!

I stopped by in Feb 2026 and tried these cookies! I ordered the cream cheese signature or original…read morecookies. They were the BEST cookies I have ever had, I think! Amazing, delicious and worth a trip down Westnedge to buy some! OH, and they have a very convenient drive-through window!

Friendly service in a good location - the library is across the street and there are a couple…read morepicnic tables under shady trees. The menu is so diverse and complex that it's almost overwhelming (in a good way). There are flavors, toppings, and sundaes to satisfy anyone's appetite, and what you receive is good bang for your buck.

Twisters has disappointed me yet again. I ordered an Oreo flurry and it comes out soupy. I was told…read moretheir ice cream was coming out liquidy. Best they could do was offer me a straw. I asked for a refund and they obliged.

Every time me and my girlfriend come downtown the first stop we always make is here. we love the…read morecupcakes and other food the owner and workers are super friendly and great people. the interior is so well put together and clean and the overall environment while in the shop is one of the many things to love about this place. from dessert to breakfast food the owner is a very lovely lady who's always reliable and makes amazing desserts you can check their page out on instagram @dessertfirstlady where you can see her cakes of the week and other products that are worth checking out everytime to get an idea of what her and her staff are capable of anything you think of I wouldn't doubt they'd be able to pull it off with lots of care and love. If there's any local place in downtown Kalamazoo you wanna spend your money at this is the place to go and you wouldn't spend much at all it's a very cheap little quick stop.

I waited to the last second to decide I wanted to bring a dessert to my parent's house for…read moreChristmas. I was on Facebook and saw that Dessert First had advertised for their banana pudding. It was Sunday evening and I noticed they were closed on Monday, so I took a chance and sent a request through Facebook messenger. They responded quickly and I was able to order a large pan of banana pudding for pickup on Christmas Eve. The order was ready when I arrived, and I liked the exterior and the interior of the shop. The owner and the worker I saw were both smiling when I came in and both seemed really friendly. The portion size was larger than I anticipated so we had more than enough for our family. They all loved it! This was my first time visiting Dessert First, but with their service and the way my family enjoyed the banana pudding, I will definitely return.

I was a bit disappointed with the changes to their classic signature hot chocolate. It tasted plain…read moreand unsweetened, and the signature flavor I loved seems to have changed or gone. It became similar to any other hot chocolate you buy at gas stations. However, I really enjoyed the chocolate marshmallow pop. it was perfectly gooey and sweet! They also had some great deals during Black Friday night. The service was a bit slow, but I can understand since it was a busy night. The atmosphere was still nice, but the restroom being permanently inaccessible is quite inconvenient.

Everything looks so good and unique. Coffee, ice cream and chocolate. I only got chocolate so I…read morewill comment on the chocolate. They have unique flavors, that you don't see anywhere else. They are also expensive though. Did the math, truffles is about double the price from store bought or chain chocolate shop. I know it is hand made and they have different flavors but I can't tell a difference. It is worth a try if you are nearby. Or just get ice cream and drinks. Those looks good too.

Their 'scoops' are HUGE. It's actually a full sized cup, so easily shared between 2 people!…read more We had the pumpkin pie ice cream, carrot cake and a mini NY cheesecake. Everything was great. Iced cream wasn't as hard as I would've liked but had a great flavor. The carrot cake was wonderful! Service was nice, quick and friendly. Cute little market items surrounded the store to purchase as well.

The Chocolate Cafe offers both house made chocolates (of which I have enjoyed many over the years)…read moreand ice cream. I enjoyed a turtle sundae which was topped with three of their pecan cluster chocolates. It was awesome! Our service was friendly and efficient. The atmosphere is stepping back in time to a downtown ice cream shop. I will visit again and encourage you to.

Best cake ever. Great customer service. 2nd time I have…read moreordered a cake from them, and both times everyone wants to know where I got it. I'll never go anywhere else.

A complete nightmare! BEWARE!!…read more The owner Amy is full of herself and has absolutely no professional etiquette whatsoever. Starting with her inability to answer straight forward questions and ending with her backing out of contract and cancelling our order 50 days before my wedding after I already paid the down payment! She cancelled the contract and refunded the down payment I made to hold the date - leaving us to find another cake vendor on short notice! Her excuse? She has worked "for Bert's for 42 years and made over 10,000 cakes and feels like no matter what she does, she won't make me happy." Photo attached. All I did was ask about the pricing for the samples because no other cake vendor had required payment for samples so I didn't know how much they cost. I also asked her which location we should visit to try the samples. Lastly, I told her that I couldn't believe that she was charging us the same amount to deliver the cake across the street as she would charge us if she were driving across town. I didn't say I wouldn't pay for delivery... I just told her I was surprised that she would do that. The other cake vendor we were considering wasn't charging us a delivery fee at all and they are located 30 miles away from our church! I was put off by how unprofessional she was from the beginning when I first reached out last fall. The only reason I decided to finally give Amy a chance is because she was cheaper and right across the street from our church. Now I understand, you get what you pay for...... because Amy is a MESS. Absolutely awful and I feel sorry for anyone who has had to deal with her. I saw in other reviews that she is described as rude, cheap, disorganized, snobby, and that she talks down to customers. I can confirm that she is ALL of these things and worse. The cake isn't even that good and at this point I'd rather buy one from Sam's Club than have to work with Amy and her staff. She doesn't send you a contract until you pay her a down payment, which is strange. Typically you create a contract/agreement, have both parties sign it, and then you ask for the deposit. The contract looked incredibly sketchy - Words were misspelled, font was all over the place, punctuation and grammar were hideous. Photo attached. Just so you know, AMY - Nobody cares HOW MANY YEARS you've been making cakes, HOW MANY CAKES you've made in your lifetime or HOW GREAT YOU THINK THEY TASTE if you continue to be a an inconsiderate, egotistical, uneducated, defensive, stubborn old woman who can't figure out how to treat people and keep your word. That's just bad business... I don't care who you are. I'll "wish you the best" as well...

We love their Struan Bread for its health benefits and one employee Sharon, is the absolute best…read moreand she is efficient and knows exactly what we want and how we like it sliced and double bagged! We really miss the old Mackenzie's in Kalamazoo on West Main St., because they had excellent cakes, cookies and our young grandson was jubilant when we brought him home some of their awesome cookies! We LOVED that Mackenzie's as well as the new one here in Vicksburg, however, not a fan of the owner and about his ownership in a large yet still undeveloped project in Vicksburg that we heard was "opening soon" about 5 years ago or so? The present employees were told apparently not to give out his identity and contact information as well as the other details we "touched on"above? The one on W. Main in Kalamazoo had owners that actually showed up a lot when we went into that location! What a huge difference and will leave it at that for now.

What a hidden gem!!! Located in a very cute village outside of Kalamazoo, Vicksburg has one of the…read morebest cinnamon rolls I have ever had!!! They have freshly baked bread as well that is equally as wonderful! It's a must try if you're in SW Michigan FOR SURE!!!

The business owners were very welcoming with a warm and nice attitude. I am so glad that i got the…read moreopportunity to try those cupcakes. We tried two kinds of cupcakes. Mom choice and dad choice. Both were very delicious. My favorite was dad choice. It is a chocolate cake with peanut butter cup and chocolate frosting. thecake were soft and creamy, and the frosting was very nice and unique. The mom choice was vanilla cake topped with milk chocolate and oreo frosting. Vety good and fresh. I will come here again for sure. I don't think you can get enough of those cakes.

Amidst a pandemic that's crippled and closed so many small businesses, in Kalamazoo's Edison…read moreNeighborhood, a vibrant pink cupcake logo on a cute circular signed popped up on Portage Street, and a micro business designed to help feed the homeless in our community began not just to survive but thrive. Did I mention it was founded by a 15-year-old? Following her social media posts this summer and seeing this young entrepreneur's beaming smile and oh-so-instagrammable baked goods was one of those little things that helped fill my cup back up in a year so determined to empty it. When I picked up my first cupcake order this week, I had the opportunity to meet the owner, her tech wizard mother, and her loyal friend and coworker Arianna. Got goosebumps upon goosebumps hearing her story and her mission. Layla said the idea coalesced when she was brainstorming a business plan for a fourth grade economics project, and she decided not only was she going to pursue it, she wasn't going to wait until she was an adult to do so. She loved baking and it was incredibly important to her to help those less fortunate, so a bakery whose proceeds would help the homeless and nonprofits in our community was what she wanted to do. And she did! If you they aren't bananas busy when you stop in (and they probably will be -- the phone was ringing pretty constantly this week since they'd announced on social media that they had a few extra cupcakes available for pick-up that day), do be sure to take a moment chat with them and their enthusiasm for baking and their commitment to community. And then ... bite into your cupcake. And sigh out loud. Just the right amount of moisture without being too heavy. Silky icing applied in Goldilocks-just-right quantities. Baked in small batches with love. They've been offering quite a few vegan treats in the last few weeks, so I absolutely wanted to give those a try and was supremely impressed. The texture of my Spiced Caramel Apple cupcake was nearly the same as a regular cupcake made with egg, and the flavor infused by including apple cider and applesauce into the mix was incredible. I'm widely known in my friend group for my sublime spice cake -- I'm going to have to hope none of my friends try these because they're bomb.com and sooooo much better than my spice cake. So much so that I'm planning to try adding some cider to the recipe next time. I also was able to try one of the "Mom's Favorite" -- yellow cupcake with chocolate frosting topped with cookie crumbles. Mom's got fabulous taste, and an even more amazing kid! Patrons can visit the website early in the week (place your order Monday or Tuesday) and pick up their treats on Fridays. During the summer, the pick-up hours were 10 am to 2 pm but during the school year they're now 3 - 6 pm. Hours are expected to expand in October with Wednesday and Thursday hours being added. You can go inside to get your items (there's no street parking on that block but there's a complimentary lot behind the building that can be accessed from either of the neighboring side streets), or pull up to one of the pick-up signs (labeled #1 and #2) and call into the store to have your order delivered to your car. In addition to the weekly specials available for pick-up orders, the business also accepts special orders for parties and events. Items available for special order include cake pops, pretzel sticks, rice crispie treats (loaded with toppings or plain), brownies (loaded or plain), cupcakes, and specialty cupcakes (gluten-free or vegan).