omg, susan pugh, you are amazing. susan went above and beyond to accommodate, with all of my needs…read morewith my storage unit. her performance was outstanding, and very friendly. i highly recommend susan for your business. the prices were outstanding. i will tell all of my friends and family to come see susan, for all of their rental needs, because susan has your best interest in your company. keep up your fantastic work and keep smiling. thank you so much!!

The owners are two of the most friendly people I have ever met. From the minute I called to the…read moreminute I no longer needed a unit they were there to help. They also went out of their way to help me when I was moving my things out of the unit. The upkeep of the facilities is marvelous. Unit was spotless and in fantastic condition. On top of all that the have a secure facility in a secure easy to access area. I would recommend this place to anyone needed short term or long term storage in Missoula.

No one returns phone messages unless it's a convenient time for them. Meeting someone on site is…read morealso based on his convenience. No phone number to call if you're running late to the time that was convenient for him. When I did talk to the guy running the unit he just went on about how overwhelmed he is with returning phone messages. I just booked a reservation and now need to find out how to cancel it after reading the other reviews.

This review has been a long time coming. I rented from them for a few months to store my vehicle…read more Yes they have an open lot that you may store your vehicle however you must understand that there's also inclement weather in this state. And by that I mean ice and snow and sleet. So depending on whether you choose to store your vehicle in the inexpensive open lot or if you choose to use an actual storage unit. Which is what I did. Excellent experience. Very professional, quick response extremely brand new and clean facility. Very accommodating and I would definitely use their storage facilities if needed again.

I have used this company 2 or 3 times while i was moving house to house or state to state and…read morenever been treated as poorly as i was today . The guy i talked to said his employee so i am assuming it was the owner of this business . i have never truly been more disgusted with an experience of trying to get an already stressful move figured out and this guys unwillingness to help his customer and his attitude towards me. I am so blown away by how unprofessional he acted. I called three other places to see if anything was open and could accommodate what i needed and they all said absolutely and took immediate care of my concerns and wants i will never use Express Way Storage in Missoula Montana again horrible experience and poor customer service

Expressway storage is amazing! Not only was the use of their truck fantastic, the owner went above…read moreand beyond to accommodate all our needs. Including finding an extra unit when we didn't think all our stuff would fit. Highly recommend this place!

This storage unit is very clean and taken care of. The gals at the front desk are extremely helpful…read morewith any problems that may arise too! I also love the accessibility as it's right next to the interstate.

Very friendly and professional staff. Someone broke a window out in my camper (I didn't have…read moreanything valuable in it, so nothing was taken). The manager, Doug, helped with the police report and review of the video cameras. He had me take it to Bretz RV and paid for a new window. The staff truly cares about your items and take it personal when something happens to them (which is few and far between)

I was a customer for about 2 years. I Absolutely would recommend them for storage facility. They…read morewere friendly and very accommodating. Space was very accessible and secure. Clean and safe for my things. Fair valued for space I needed (1 bedroom apartment worth) per month. I will call them again if I need to store more later down the road.

We have used Vigilante for approximately 18 years, and for many of those years we were very happy…read morewith the service. The ability to have our vehicle picked up and dropped off at the airport, or to be transported back to the facility to retrieve our vehicle, was a major reason we continued to use them. Unfortunately, over the past 5-8 years, the service gradually declined. Hours became shorter, the days transportation was available became fewer, and holidays increasingly meant extended weekends when services were unavailable. At the same time, the monthly rate continued to increase. Last month, we were simply notified by text that Vigilante would no longer provide airport pickups or deliveries and that customers would need to use Need a Lift for transportation. There was no meaningful advance notice or explanation. When I tried to contact Vigilante to confirm what this meant for our upcoming trip, I received no response to my email and had difficulty reaching anyone by phone. Eventually, an employee confirmed that it was now essentially self-service, using our access code and lock combination. I specifically asked whether our access code would work 24/7 because our flights often arrive after hours. I was assured that it would. It did not work when we arrived. Fortunately, the Need a Lift driver had an access code and was able to get us into the facility. Once we reached our vehicle, the battery was dead--another type of assistance Vigilante had provided in the past. After 18 years as a customer, it is disappointing to see the services that made this facility worthwhile gradually disappear while the monthly cost continues. We are now essentially paying the same fee for a park-and-fly storage facility with very little of the service that originally made Vigilante convenient and worthwhile. This is not about expecting a company to operate exactly as it did 18 years ago. Businesses change. It is about how those changes were handled and the lack of communication with long-term customers. After nearly two decades of loyalty, I expected better communication and consideration.

Well, they added 'final month will not be prorated' to their contract. I didn't notice this and…read morewhen I asked to use if for the rest of the month they said they had already removed me from the system and issued a refund for the deposit. It's been nearly 3 weeks and I still haven't received my deposit back. When I advised Becky that I was being denied service that I payed for and would be disputing through my CC company she sent me back a text advising she's just an 'office clerk'. Looks like BBB and CC disputes are my only recourse.

I would recommend going some place else. They just opened and I gave them a try. Upon the first…read morerain storm half my stuff was wet. The roof leaked and ruined most of my boxes in the middle of my unit. Needless to say I moved out the following weekend and will not be coming back. Not happy at all.

Customer service person that returned my call was unhelpful and rude. My information was on the…read moreaccount to verify that I am authorized to get payment information. Payment was made by credit card yesterday which they verified, but they would not send me the payment receipt. He was absolutely rude from the minute I answered the call back, talking over me when I answered his questions. Avoid this place.

From the owner: Mullan Self Storage wants to help you with all of your storage needs. Visit our location in…read moreMissoula, MT, and see how our storage options can help you!

I reserved a penske truck at cheap Charlie's. As the pick up time changed a few times on my end,…read morethey were nothing but accommodating. I've used penske truck rental for many many years and this experience was by far the best I've ever had. Very helpful and kind. When I got to their location to pick up the truck, I was in and out of there in no time. They were very thorough on the inspection of the truck, the truck was detailed on the inside and out, and I was a happy camper! Couldn't of had a better experience. I highly recommend this business. Regards, Jeff Myers Myers moving

While out of state, I reserved an outdoor rv storage space at Cheap Charly's Mini Storage on…read more3-19-2021, paying a $75 monthly fee and $10 setup fee. I called them the next day (3-20-2021) and told them that I no longer needed the space. The manager said it was ok, that she would go down the waiting list. I asked if she would just put what I paid back on my credit card and she said no, it's nonrefundable. Keep in mind, I called the day after I reserved the rv storage space AND they had a waiting list for people wanting that rv storage space. I asked her "So you're going to keep the $85 I paid and rent the same spot, for the same month that I paid for, to a person on the waiting list for another $85?" Her response was "I thought you understood it was nonrefundable." She had clearly stated that the $10 setup fee was nonrefundable but not the $75 monthly fee. I think this very clearly shows you the type of people you'll be dealing with if you rent from this storage facility. I was completely astounded that they would keep my money after one day, my rv never in the space, and especially when they had a waiting list for this rv space? I find this incredibly greedy and very bad business practice!!! I would strongly recommend using a different storage facility!

I had the best experience with a very last minute need. The manager, Kevin is a good communicator…read moreand called me when he didn't have to. He treated my daughter well and was just a joy to deal with all around. The facility is nice and clean. Would recommend!! Thank you Kevin!!!!

Mouse. The storage units are all connected, not all sealed off. The overall quality of the unit is…read morebad because they are not sealed off. For the price would not be worth it if you don't want mice in your stuff.

I love this place. The place is clean and safe. I went in person to pay my storage fee during the…read moremonths I did business with them. The woman at the desk was always courteous and rememberer me. I highly recommend this place.

Blown away by the rude absolute lack of customer service. The way my wife was spoken to was…read morecompletely unacceptable. Units are nice but certainly not worth dealing with the people