Someone tboned me and totaled my car. Ever since my first car, I have only drove Mazda's. So of course we went to the Mazda dealership first for me to look into getting a new car. However, I had a bad experience this time. That pushed me to finally go see what other options were available. My plan was to go to AllStar Hyundai first, and then go to Team Honda, I never made it to Team Honda though because my experience at AllStar with Aaron Hilliard was absolutely incredible. I walked in and he greeted me immediately. I told him I was interested in Elantra's and Sonata's. He took me out to the Elantra they had available and we took a test drive. He was very knowledgeable about the car. I'm going to phrase it like this "he knew his shit" lol. Afterwards, I let him know about the unique situation I was in and he worked with me and still got me into that beautiful Elantra. My grandma had to be involved but she didn't get off until 5 o'clock and Mr. Aaron was so accommodating, he got everything ready prior, so by the time she got there, all she had to do was sign some paperwork and we were good to go. One of the guys that handles the finances, was pretty great as well. Definitely knowledgeable, but definitely a "chatty Cathy" too lol. Boy did he talk. He explained in thorough detail, every single feature of the car before letting us sign the financial paperwork. So if you're into that type of thing, he's your guy. He's got brown hair, and wears glasses. Unfortunately I can't remember his name. Overall, my experience at AllStar Baton Rouge was absolutely incredible. I would highly suggest them to anyone. read more

I brought my mother's 2008 Santa Fe in for diagnosis and repair because it was overheating. I knew something was wrong when I got a returned call the same day. I was basically told that the car was too old to service. Granted, they never attempted to determine what was wrong with the vehicle. I believe in having vehicles serviced at the brand name of the vehicle. I walked away with no charge and taking the vehicle Firestone for service. That's another great disappointment. read more

Buyers beware. I am having a terrible time with this dealership, including them posting a stellar review of mine that I never wrote and that is full of inaccuracies. Please see below: ******I did not write a Google review below. This review was written by the dealership, and since my response, they have removed it. As of now, I need to retract anything positive I said in my actual review, which was given to T. Rowe Price. It is interesting that in the added prose it says "our"; last I checked, there is only one of me. The process started at 7:30 AM, and I drove away with my new leased vehicle around 2:00 PM; someone is bad at math. I get six and one-half hours, not two. There are so many other lies perpetrated by this dealership that I will be writing about later after my discussion this coming week about the complaint I needed to file with the Hyundai National team.****** Our salesperson Larry Sykes was extremely thoughtful and had expert knowledge about every model of Hyundai. He assisted be in finding just the right car to fit my current needs. Additionally the showroom manager, Mr. Soloman, and the finance manager, Mr. Dilorenzo, along with Larry made the sale process as smooth as possible and in a timely manner. Within two hours I was driving away with the exact car I wanted, fully prepped, detailed, and filled with gas! I highly recommend the dealership and the staff at All Star. read more

We brought our 2017 Santa Fe in for service since the motor needed to be replaced and it happened to fall under a warranty recall. At first, we were relieved that there was a solution to our problem. We paid for our rental car the first few weeks while waiting on the part to arrive (which contradicts the paperwork that was initially signed stating the dealership would provide a rental for us). When the motor was replaced, we believe the issue had been fixed. However, my husband had barely made it to the next gas station before he couldn't turn the vehicle back on. A person from the dealership gave him a jump and he drove it back home. On the way back, the radio died and the vehicle started to make sounds that didn't exist before the work had been done on our vehicle. We managed to get our vehicle towed to the dealership only for them to say that we needed a new battery before they could diagnose further. We paid for our own battery since they were going to charge us $600 for it and a "diagnostic fee," even though it's possible the problem could have been caused by them. We drove the car back home with a new battery and it died on us in our driveway (again). The dealership paid for about a short rental around that time, but still didn't offer to cover the diagnostic fee until it was determined what could be the source of the problem. Needless to say, to date we've paid for over a month's worth of car rental fees, a new battery, and our vehicle is still not working. We had to initiate almost every call and conversation with the dealership. While polite, they did not take initiative to resolve a mechanical situation that they possibly contributed to. In order to make this right, they would need to cover the tow of our vehicle back to the dealership as well as the diagnostic cost until the vehicle issue is identified and the responsibility of repair can be fairly determined. Also, having a car rental covered for the amount of time it takes actually fix the car would be appreciated. read more

If I would have known how bad the service department was, I would never have purchased this vehicle. Brought it in twice for the same issues and it still isn't fixed. One issue for example - my vehicle is 6 months old and the paint was peeling off the front emblem, so they scraped the rest of the paint off instead of putting another one on. This should tell you the quality of their work. I will never buy another Hyundai again. read more

It stands to reason that a service agent's primary skill set is communication, no? They don't actually do the service but they middle-man between customer and service techs, if I understand correctly. This is why Deshon is not the man for this job. It would take me pages upon pages that I would hope be read but ultimately wouldn't realistically expect anyone to for me to explain why this experience has been an utter nightmare. So instead let me just list the highlights. On three separate occasions, Deshon called me to tell me my car was ready. At no point was the car ready. I dropped my car off on 5/4/26, a Monday. On Tuesday morning I told him I'd spoken to Hyundai USA and they asked that he send in a repair request. I confirmed with the All Star service manager that he also asked Deshon to do this. Instead, he does nothing. For two and a half days, nothing was done with my car or the request. I could not get in touch with him until Thursday morning at which point he refused to answer my question, "Have you sent in a repair request?" And instead he insisted I call and talk to his manager about it. By that afternoon he FINALLY sends it off. Please also note that the primary thing that left me with entirely negative feelings for All Star is how, when I was sent a list of items that "needed" servicing, I asked Deshon "are these related to why I dropped my car off?" He ignored me, call and text. I now know it's because he had no idea, or had forgotten, why I dropped the car off in the first place. So I did my best to select items that might be related to my primary issue. ***AT NO POINT did he communicate that these checks were made on every vehicle and were unrelated to my catalytic converter. This is the primary reason I have such enormous issues with his failures as a service agent.*** I would only find out later that none of the items were related and I was now on the hook for nearly $700 worth of work for a car that is ultimately a lemon and I do not plan to keep. The service manager, whose name escapes me now, was incredibly pleasant and understanding. However, as far as Deshon goes, I feel that one of two possibilities can explain my experience: 1. He had some personal issue with me and wanted to sabotage my experience as much as possible. Or 2. He is so totally incompetent and terrible at his job that this is simply the best he can do. I do not know Deshon and therefore can't imagine a reason why he would have personal problems with me. This leads me to lean towards the latter, which is debatable so much worse. Final note: I took my car to a different shop and they told me "the math doesn't add up; they clearly overcharged you by a lot." So thanks for nothing All Star. read more

I am sharing my full experience with All-Star Hyundai of Baton Rouge so others can make an informed decision. I leased a new vehicle on January 20, 2026. At the time, everything appeared complete, and I left the dealership under the impression that the transaction had been finalized properly. On February 5, I was contacted by Tekisha from the finance department and informed that there was an issue with my contract due to an error on their end. I was told I would need to return to re-sign documents and that my deal could potentially lose funding if this was not addressed. This was concerning, as I had already taken delivery of the vehicle. During this process, I requested that all communication be handled in writing for clarity and documentation. That request was not initially respected, and I was told this was "not how they do business." As a result, I had to communicate back and forth through my salesperson, Matt, as an intermediary, which made an already inconvenient situation more complicated than necessary. At one point, I was also told that the error involving incorrect address information on the lease was "no one's fault" and that "this happens all the time," which did not inspire confidence in the accuracy or attention to detail of the process. When the dealership needed documents re-signed to secure funding, communication became very prompt and consistent. I received timely responses, and even management was included in communications at that stage. However, once I completed and returned everything requested, communication stopped entirely. I sent multiple follow-up emails regarding my registration and temporary tag, which was approaching expiration, and included management in those messages. Despite this, I received no response. This lack of follow-up left me uncertain about my ability to legally operate my vehicle, which is unacceptable after a completed transaction. Additionally, I found it concerning that customer feedback appears to be incentivized (such as offering a free tank of gas), which raises questions about the authenticity of some positive reviews. To be clear, I remained cooperative, professional, and responsive throughout the entire process. I fulfilled all of my responsibilities promptly. The issue was not the transaction itself, but the lack of transparency, consistency, and communication once the dealership's needs were met. While everything was eventually resolved and I did receive my permanent plate, the experience was unnecessarily stressful and drawn out due to poor follow-through. I would strongly advise anyone considering this dealership to carefully review all documents before leaving and to be prepared for limited responsiveness if issues arise after the sale. read more

Literally the slowest place ever. Don't bother making an appointment, no point. They also don't care if you're waiting for your car.

I made an appointment and no one told me that I had to leave my vehicle there for 3 days to be diagnosed. I dropped my vehicle off at 7:15am, when I noticed no one called me i call them at 1:30pm and this is when I was told that i have to leave my car there for 3 days. Then they told me i can get a rental for $50 a day. Really you all are behind and why should I have to pay. The communication was horrible and one of the reps thought is was funny when I expressed my concern about no one commutating to me about the 3 day wait. read more

I am editing my review to 4 stars for the customer service response from All Star. We had an issue that should not have even been an issue from the start. However, Adam contacted us and we worked to come up with a resolution that satisfied both parties. I absolutely appreciate his willingness to go above and beyond and make things right. read more

I'm having the same problems as everyone else. I have a new vehicle (leased) that's broke down, and under warranty and can't get anyone on the phone, or get my questions answered. They won't answer my questions about a loaner vehicle, and even "mysteriously" hung up on me twice as they tried to transfer my call. In the end, with the amount of time lost from work (caused by not having a vehicle), it would have probably been cheaper to take it to a private shop and pay to have the repairs done, which is probably what they want. read more

All Star Hyundai service dept does not answer the phone and do not return calls. This has been the problems for years. If you do take the chance to bring your car in, (as in my case), they did the opposite of what I instructed them to do. Wrote it in the service order, left a note in the car with same instructions, and verbally told them what I wanted, and they still did the opposite. They did not fix anything, just told me what I already knew, (what I told them was wrong), and charged me a diagnostic fee. Nothing was fixed! read more

I want to start off by saying that this is not a complaint about the technicians, call center, or any other staff member. This complaint is about this new management! I call to make an appointment for an oil change and check engine light. I am given very limited times because there aren't enough technicians who work on check engine lights. Fine, is what it is. When I come to my appointment, I am told that they can do the oil change, but it will be a few days before the check engine light to be looked at. When asked why I would have to wait when I made an appointment specifically for the check engine light, the answer was because the call center doesn't really know how backed up it is in service. This is obviously an issue that management needs to look into and approve, because what is the point of calling and making an appointment when the person I am making the appointment with doesn't have the correct resources to do their job???? When I asked how I can go about making an appointment to have my car looked at the same day, I was told I can't. The only way my check engine light would be looked at is if I left my car with them a couple of days and they work it in. So I have to go days without my vehicle just for it to sit in the shop?? I am sorry but who can just go without their vehicle for a couple of days? What kind of system is this? I told them just to cancel my appointment. I know this is not the technician's or the advisor's fault. They are obviously very backed up and doing the best they can. This all boils down to management and higher ups! Fix your appointment processes and hire more technicians! And if no one is applying, then you aren't paying them enough!! Your employees are only as good as the resources and support you give them! I see that the service department is under new management and this not a good first impression. You are failing your workers, which then fails your customers! I will not be returning to Hyundai for any other service needs nor when it is time for a new vehicle. read more

They have had my car in service for three months now and we have tried calling them and texting them multiple times response. They do not answer the phone. The service department is trash. The technician manager gives his phone number and never called us back. They told me the part they needed to fix my car, they don't make it anymore, but they still are trying to charge me $1500 for a vehicle that isn't even fixed. They also put in parts that they aren't even sure worked for the car and the car is still not fixed. I will be contacting the Better Business Bureau. Do not bring your car here unless you have no desire to get it back. read more

Wow. You call me back 10 days after you took a message for me to make an appointment for a faulty fuel injector, for my car that's under warranty. It's my fault really for attempt to do business with you. A mistake I won't repeat, I promise. read more

These vehicles are to die for just ask Steve Irving! Purchased a vehicle in late May. Have had issues from the night I drove it off of the lot. Working in ICU and rehabilitation, I understand how many patients are hospitalized experiencing life changing deformities, a decreased quality of life, and even death due to motor vehicle accidents. The dealership sold me a family vehicle with dry rotted tires, which shred while taking our first family trip out of Baton Rouge just to ZACHARY LA for the Monster Truckz Show for our children in barley a month. I have never had a tire to shred on me in all of my years of driving. Myself, husband and 3 small children could have all been killed when a dry rotted tirer shredded abruptly and dangerously on the interstate causing us to lose control of the vehicle because of a tire that the dealership promised to be quality condition upon selling! As the tire shredded very quickly, unexpectedly, and dangerously, it flew forward, causing minor damages to the vehicle. Thankfully, the only damage we withstood were due to a direct result of the tire flying forward hitting the side. The dealership would only replace one tire, although the age of the tires were the same and all tires experienced the exact same life span through poor towing, sitting up, etc. The dealership refused to cover minor damages that occurred as a direct result of the dry rotted tires in which they "certified" or half looked at prior to selling. I called manager Steve Irving several times, only to receive no answer! My husband had to constantly return to the business after his long shifts to get even half addressed. Purchasing a new vehicle is supposed to be a joy. I have been stressed and terrified to drive our new family vehicle and especially with my tiny babies! When first bringing the vehicle home, we had to take it back due to electrical issues we began experiencing night 1. We then had to drop it off to get it fixed, which affected even the 1st week of having it. As of today the vehicle is currently not even 2 months old, and we are expected to purchase 3 new tires and pay for minor damages due to the bad tire. The scandal you attempt to avoid when purchasing a new vehicle from a dealership is the one you will encounter when purchasing from Hyundai. Sincerely, a trusted healthcare professional read more

All Star Hyundai - Car Dealers Near Me - Baton Rouge, Louisiana

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Great dealership. We went just to see the cars in person, but ended up buying a car I love. The staff was so helpful and just helped us by answering questions and leaving us to view the car. They didn't pressure us to make any decisions. Even in the midst of a car shortage, they had a few options that I really liked. They also helped to trade in my previous car. I loved working with All Star. read more

All Star Hyundai - Car Dealers Near Me - Baton Rouge, Louisiana

The service department from the manager to the newest employee are courteous and friendly. They have gone the extra mile with me and my hyundai and I didn't even buy it there. I moved to BR several months ago and had the task of finding new service providers, Allstate Hyundai has by far been the best of my new "go to" places. Thank you and keep up the good work. read more

Buying a car at All-Star Hyundai is such a painless process. I've bought from several dealerships over the years, but All Star is the best. This time I worked with Larry. He sold me a 2020 Sonata, and he made sure I got the price I was looking for and a fair value on my trade. I had done my research and he respected that and worked with me fairly and quickly- didn't play games. Financing took less than 30 minutes! I did find a paint defect on the hood after waxing the car. I contacted All Star to see if they will fix it. I'll update this review accordingly. read more

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9/16/2024 - I dropped my car off on August 27th for 2 recalls, brakes, and throttle services to be completed. The service manager says my car will be ready Friday, September 20, 2024. Marlo Paul and Brian Crawford saved the day! They gave me a very nice loaner car to use while I wait for the services to be completed on my 2015 Genesis! Thank You so Much! read more

3/27 Absolutely horrible experience so far. My car has been virtually sitting at the new location for nearly 3 weeks. I cannot get ahold of anyone via phone. I have sat on hold for a combined 3+ hours. I always get, "I can take your number and have them call you back!" They have only called once to tell me what needed to be done. I was told i wouldn't need a loaner because my car would be done very quickly. That was 5 days ago. Beyond infuriating to have no idea of a timeline or even an update. Especially considering the amount of $$$ i'm spending. I understand they are very busy, but this is crazy. 3/28 I finally got a call with an update late in the afternoon after calling 2 times today. They are waiting on "parts to be delivered." I was told last week there were no parts to be delivered and that it would be done by Friday of LAST week. Now they are saying my car will not be ready until NEXT week. It's nice to have an update, but it's going to be almost a month since I've seen my car by that point. I asked for a loaner and they said they'd "call back in an hour with an update on that." Ha. That was over 3 hours ago. read more

TLDR WARNING: DANGER- STAY AWAY Four hours for an oil change? Are these people serious? What good is free complimentary maintenance when it takes 4 hours to do a simple oil change. I came at about 12:50 and left at 4:58 I could probably learn how to do it and do it myself in about 30 minutes. I added one star since at the very least they apologized... Does it make it better? No- but I feel bad so here's an extra star. I'm drained now though... My brakes have been squeeling lately when cold (after driving a bit it goes away) so I hope they did a good inspection..., but judging from the wait time I'm not sure if they make "good" their thing. Edit: they did rotate the tires when they found them to be out of balance so that makes it a tiny bit less outrageous. It's still pretty outrageous imo. Update 3/28: they did not put on the tire caps so my tire air keeps leaking. I recently looked online and it turns out the tire caps are part of the seal- not just for dust. This is: safety hazarad and inconvenience. It also wore out my tires. Now I have to drive to where I want to go with a deflated tire and then lose more time/money coming back to them or buying new tire caps online. Common people. I tried to give these guys the benefit of the doubt, but this is obviously very bad service :l. read more

I called 2 weeks ago twice to just get an appointment . Still waiting for them to call me.

My wife had tires rotated and they left off lug nuts. Which is serious hazard, accident waiting to happen. We will file a major complaint. No telling who else I'll get involved with this. read more

Do you like being stranded on the side of the road with your children? Are you in the market for a $20,000 lemon? Well Hyundai All Star seems to specialize in that. You would think you'd be safe getting a used vehicle from a "reputable" dealership and getting an extra warranty but the second you sign those papers you can forget about getting any kind of help after they sell you a lemon. Knowingly or unknowing, we were sold a broken car that started with its issues almost immediately after purchasing, Hyundai All Star needs to take responsibility for their mistake. It has been in the shop five times now for over 100 days combined! They replaced the entire transmission and still haven't fixed the issue, but when they FINALLY offered to buy back the vehicle it was at $7,000 less than we bought it for only SIX MONTHS AGO. Not to mention that they REFUSED to buy it back unless we bought another vehicle from them... unfortunately for them I value the lives of my children more than the $2,000 they were willing to give us over another dealership. Don't put they lives of your family at risk by buying a vehicle from this dealership!! read more

The engine on my Hyundai had went out on me due to the engine recall. I had the car towed to Hyundai in OCTOBER! I was told I would need to wait 6-8 weeks for the part to come in which I understood and waited patiently. After the 8 weeks I was told (after calling multiple times with no answer) the part was in but that there weren't any technicians available to work on my car because everyone quit, yet they assured I was 5th in line. It is now March 8 and I still do not have my vehicle! I have called multiple times to ask about a lender car since it is policy to provide one of the maintenance is due to a recall. I feel they are now screening my calls because they stopped picking up this phone! This has become a HUGE burden and I am ready to contact the BBB. ZERO STARS! read more

Need a new or used Hyundai, go see Mr. GARY MATTHEWS OVER AT ALL STAR!!! I absolutely hate car salesman. He is a no pressure, answer all your questions kind of guy. A big teddy bear of sorts. But, he is definitely part of my family now! Love him! read more

We can't even get to talk to the parts department or service manager they don't answer the phone. We got a letter about a anti theft device an would like to know who to call. read more

Had to sell, 2019 Tuscon, this piece of Junk after 2 years of frustration and lies. They would not declare it a lemon, after NINE times, so i was forced to trade it in someplace else. Remember they sell them but they CANNOT FIX THEM!!!! read more

This dealership has some SERIOUS internal management issues. They will LIE to your face and their General Manager will cover for them with a different lie. If you have to deal with anyone in their service department (besides the techs themselves, they're fine) you had better bring a polygraph with you. It doesn't matter who you talk to, they only have their own interests in mind and if there's a problem they find some nice lie to cover it up. I towed my 2015 Hyundai Genesis to them on March 21, 2021, with severe engine issues. I was assured that while they couldn't get me in the rotation that week, they scheduled it to be looked at on the 29th. I waited out the week and called them on March 29, 2021 to see if they had gotten it in yet... nobody would answer the phone so I visited in person. Patrick, the service advisor told me that the car would be seen sometime that week for sure, but couldn't say when. This was after I had an "appointment" with my car sitting on their own back lot! He does say at this point that someone looked at it and the engine is making noises. (no duh? I knew that already and it's on the service ticket!) But nobody actually looked at it, a staff member got in that morning, started it up, drove it directly through the shop and parked it in the back lot. I have one of these handy things called a surveillance camera installed in the car that keeps tabs 24/7 for up to 4 months... quite useful for verifying falsehoods. I visited the dealership again on April 1, 2021. Patrick says the car still hasn't been looked at and they only have one lift that can be used to look at it. I sigh, ask when it will be looked at and am promptly assured that it will DEFINITELY be brought in the following Monday (4/4/21). I leave again. I visited the dealership again on April 5, 2021. If you're beginning to see a pattern here, it's because NO ONE in their service department will return calls or answer messages. Sure enough, I got an apologetic lie from Patrick again who says that they still can't bring the car into the shop because someone's 2019 Hyundai Tucson is on the one and only lift reserved for engine jobs (I think that owner's review is below mine. Surprise?). At this point I request to pay for a dealership loaner car. It's not like they actually have my car in service yet, so I figured I would compensate them their assigned loaner vehicle rate ($35/day) so I could have a car to drive and not keep a $550/week rental truck. I've had this truck since March 22nd, 2021 by the way. At this point Patrick tells me they only have two loaner cars in the pool and both of them have been taken by customers who just won't bring them back. He's so sorry that he's not able to rent me a car right now, but if one of them comes back in he will reserve it for me immediately. He says that he hopes the Tucson will be off the lift that week, it's waiting on parts though. I visited the dealership again on April 9, 2021 for an update. Go figure, there's still a busted Tucson on the lift and he still doesn't have a loaner car returned. I visited the dealership again on April 13, 2021 for an update. These parking spots they have for customer parking are REALLY not intended to hold a crew cab commercial pickup. I'm now parking in three of their spots because I just don't care to 10 point turn a single spot. But alas, occupying three of their customer parking spots hasn't done anything about that blasted Tucson still taking up the lift. I visited the dealership again on April 16, 2021 for an update. This time I try seeing how a big ugly white pickup truck looks when parked next to their $90,000 sedans. Eh, still ugly, but I think the sales guy over there is unhappy I blocked his customer's view. Sure enough, wait... the Tucson is GONE! Hooray! wait, no. Patrick says they are finishing up some small jobs before they bring my car in. Bitch, my car is first, this ain't cool yo... I visited the dealership again on April 19, 2021 for an update. They've brought my car in, decided that one side of the engine isn't running and they want to swap the high pressure fuel injection pumps. Do you happen to see what I see? Can you envision it? Picture this in your mind, a sleek black Genesis sedan parked next to a lift with the hood up being worked on. Such a view, right... wait. PARKED NEXT TO A LIFT? YOUR WHOLE DIAGNOSTIC PROCEDURE SO FAR HAS BEEN A GROUND JOB? WHY THE F*** DID I WAIT ON A DAMN TUCSON THEN? Oh... aha, I see. I'm being F***ED with. Very f***ing funny, guys. I decide to keep my cool and not say anything, though. Woosah. Woosah. Maybe they will fix it and I will never come back here again. I'm promised an answer on the swap job by close of business that day. Naturally, nobody calls me. Yelp isn't allowing me enough room to finish, so you'll have to imagine what ensued when I found they were "hacked" on the 22nd and still hadn't actually done anything to my car. read more

Was traveling through Baton Rouge this past weekend when the alternator went out on our Palisade. After finally finding a tow truck that could get to us in a short amount of time, I took the car to All Star Hyundai unannounced at a little after 1PM on a Saturday. Ayesha at the service desk was extremely friendly and helpful. Once she found out we were a long way from home, she went above and beyond to take care of us. She didn't make any promises, but let me know everything she was going to try to do. Long story short, In less than 2.5 hours, we were back on the road. I couldn't have wished for a better experience. I was sure we'd be in Baton Rouge for the next two days at least. Ayesha and All Star Hyundai didn't let that happen. Thank you. read more

We bought a broken car and a warranty and they cannot fix it and won't give our money back. We bought a used car along with a warranty from the Allstar Hyundai dealership. We are tired of the lies because the car we bought is a serious danger to our family. Every time we pick it up from the service shop, we are told it is safe, and then it breaks down in the middle of the highway or interstate. It was in the shop for over 100 days so far with multiple visits for the same unfixable problem. It's a danger that is being disregarded. We have asked for them to buy it back but they are only willing to at a price nearly $10,000 less than what we bought it for. We cannot afford such a loss. Their solution to us was to buy a new car for thousands more and break our monthly budget by well over $100. That's the best the GM was willing to do. Within two weeks of purchase, it was in the shop for an unexplainable problem that occurs intermittently, leaving us stranded in the middle of the interstate. They originally couldnt find the problem, so they told us they did some things but could not provide paperwork. We got the car back saying it was fixed. Well it wasn't. Within the next month, the problem occurred a few more times. We bring it back to the shop where they were able to repeat the problem, but did not know what was wrong. They did some guess work on it and gave it back to us. But the problem occurred again. Back to the shop it went. They pulled the car apart trying to find the problem and came to the conclusion it was a transmission and fuel pump problem. They did more work and told us the car was safe. Yet it wasn't, because the car broke down again. The GM drove the car. The service manager drove the car. Both said the car seems fine to them. But again, the car breaks down on us. What are we to do? They keep saying the car is safe and it isn't. There was a very close call with an 18 wheeler that could have hurt my wife and kids. And I cannot afford to purchase a new car from them as they suggested. Allstar hyundai is a business, and seem to be more worried about the deal they make rather than ensuring the cars they sell are actually safe. We resorted to having to eat the debt on the car and purchased a vehicle from a more reputable dealership. Lawyer fees were expensive and did not provide a guarantee it would be successful if the legal role was take. read more

If I could give this place a negative number I would. I will never be coming back to this Hyundai in my entire life and I do not recommend it to anyone. The front desk people are so rude on the phone and in person. They damage your car while in the shop just so you have to come back later and give them more money. The mechanics do nothing but goof off the whole time and just walk around and play on their phones. The manager lets them too. I never saw him get on their case one time which is honestly very disappointing. I think his name is John or James or something like that absolutely terrible. Anyone who comes to this Hyundai be prepared to have a terrible experience. read more

It's funny how they post comments on bad reviews saying we take your concerns seriously and for you to email them at the email they provide, but they never respond. I emailed them back and provided my name and number and I never received any type of response, by email or by phone. read more

I LOVE this place. It is a really convenient location on the north-east corner of Airline and Coursey. It's right up there with Disney when it comes to customer service. They never sell me services I don't need and they run pretty much on time every time. I usually have one of my (well behaved) pups with me when I run the roads and it's almost like being in my vet's office where they greet the pups like customers too. I love that the work is done honestly ( I already said that, though, didn't I?) And the prices are the same as if I went to an independent mechanic but I don't have to worry about after market parts. Bella Rosa had a very enjoyable time too, quietly lying on the floor while we waited all of 40 minutes from check in to (really nice) cashi read more

They don't pickup there phone and they left my oil drain open after a service.

My car was in the service department for over a week with no updates. We had to continuously keep calling. There was either no answer or the service advisor didn't answer. AND once I finally did pick up my car my passenger side mirror was damaged and nobody told me anything. Thankfully I checked before pulling off the lot. Extremely unprofessional and dangerous to damage a customers car and not say anything!! I was looking to upgrade but WILL NOT be doing so with the Hyundai brand. They changed locations but the service is still the same. Crappy and unprofessional!! read more

Horrible customer service!! Tried numerous times to make an appointment over the phone and no one called back. So I went to the dealership to make an appointment. Appointment was made for 3/14 which was 3-4 weeks away. I had the vehicle towed the weekend prior to the appointment and the guy refused to accept it. After I called and talked to someone he quickly changed his mind. 3/14 came and went, no one called to give me an update on my vehicle. On 3/15, I called and no one knew anything but assured me I would get a call back, no one called. Today I called and was told I would have to wait 30+ days before they could look at it because the are very busy. Really!! What was the point in making an appointment? I've called back trying to talk with a supervisor but no one has answered or called back. This is unacceptable!! I had an appointment!! read more

Two days after doing a safety recall, the car's cruise control stopped setting and taillights would not go off. I believe trouble was related to repairs they preformed. I took car to them to fix. Since I was not asked to pay $159 Diagnostic Fee, or sign anything promising to pay, plus my car was kept for 8 days without being looked at. Once it was looked at, I was told original problems were not related to safety recall, so owed $200 for that fix. Plus, the car needed $1500 of other repairs. One was a new battery. AutoZone put one in four days prior to me dropping off the car. Second was rear struts and alignment. Mavis Tire did that repair about a months before. I refused any repair, but original problems since I could not trust them. The service marked my car as waiting owner approval, so no one touched it for two days when I showed up at the repair shop. Three days later I had to return as I had demanded my car. It had been out of service for 17 days. 13 days at their shop. They installed a brake switch and a bulb in that time. Now the car has more electrical issues: Side mirrors will not adjust. Thumb entry does not work Information display always shows an open door. Plus, it appears that they charged the battery by letting the car run. I had 200 miles of gas left when I dropped it off. When I picked it up, it had 57 miles. read more

This deal was shady from the start. I reached out to with an internet lead and spoke to someone within an hour on a Saturday. He verified the car I wanted was on the lot and available. We asked about price and market adjustments and he said the market adjustments had stopped at the start of the month. So we drove up to Baton Rouge from New Orleans and the car was supposedly "Just Sold" while we were driving there. Ok, that could happen but it seemed a little odd that no one reached out when they knew I was on the way. They were apologetic and tried to push me to another Pallisade ( the old Bait and Switch technique?). It was not the package or the color comb we wanted so we declined. I looked on the Hyundai USA website and it showed they had the same car being delivered in 2 days. So agreed to terms on the price and got the trade in value from used car sales manager Patrick W. Just needed to get the finance rate when the finance guy got in on Monday and we were all set to get the car when it was delivered. Once again, no mention of the "Market Adjustment". Here was a big red flag that should have made me think somethign was up, they asked for a $1k deposit to hold the card. I gave them my credit card and told them to run it. They took the card, and came back and said don't worry about it. Over the next 2 weeks, we were told the car was being delivered on 5 different dates, but it never arrived. Finally, on a Saturday night at 6pm, I got a text saying it was delivered with a photo. We drove up on Monday ready to purchase the car. We sat down with the finance guy and 3 things immediately stood out: 1) The VIN was not the same as the car that was supposed to be delivered and not in their inventory. 2) They lowered the trade value from what was agreed upon. 3) They added a market adjustment of $5,000 on top of the price we agreed. I questioned the finance guy who said "I only process with the numbers they give me". He countered by raising the trade in back to the original price and adding another $1,000. This was still $4,000 more than the price we agreed to. We said no thanks and went to leave. As we were walking out, the salesman came up and asked if we were able to work it out. I said no, and what happened to the deal we had. He said that once the Sales Manager, Chris S, got his hands on the deal Monday, he added the $5k market adjustment. I learned two things from dealing with All Star Automotive that I will never forget: 1) Get everything in writing. 2) Their sales tactics are dubious and unethical. Just a warning, but I will never do business with any of the All Star Automotive group dealerships. read more