My with Royal Covers was positive from beginning to end. I…read morenever felt rushed or pressured to buy. I met with Peter who came to my house, gave me an estimate, and helped me figure out what sort of cover I wanted. He also helped me easily arrange financing for the project through a se one party. Jonathan worked with me to find a day for installation. And my install team, led by Preston with the help of Chris and Tim, were top notch: polite, professional, and easy-going. What most important? I love my 15'x17' lattice pergola! I highly recommend Royal Covers.

We were very happy with the options and price Royal Covers gave us for our patio cover. The colors…read morematch perfectly with our house colors, and even my neighbor who sees it over their fence commented on how pretty it is! The whole process was smooth and communication was great. We loved that their electrician came to put in the ceiling fan that we purchased seperately, and ensure that everything was to code. He and everyone else was great to work with and very respectful of our home.

Wish I had read the reviews last year. 5/23 /2022 I ordered a couple of awning supports. month…read moreafter month same ol bs. "They haven't come in yet" Then I get a call 3 weeks ago from Andrea in the office saying they finally came in. I told her it would be a couple of days before I could get and she said no problem. I have gone by twice a week for the last 3 weeks and nobody there. It even looks like they cleared out. Nobody ever answers the phone or returns emails. Shady as it gets. I will be calling on his contractors license next. I gave one star because they wasn't anything lower.

My mother gave a down payment in January--check was cashed the next day. She passed in April, and…read morewe were told supplies had been ordered, were sitting on a ship in some port, and the job would be done in July. Not ONE of the numerous phone calls that my brother and I made have been returned. Now it's November, and we are here in Mesa to sell the house. We no longer want a new awning, as we won't see that return when we sell. My brother has gone to Bill's location three times, and has been told a different lie each time. The office women even yelled at him (great customer service!). Today, he was told they couldn't return our money, so my brother said we'll just have to go to court. This comment was met with little more than a shrug. It's pretty sad that companies like Bill's Awnings steal money from, and take advantage of, old people--even after they're dead! They have no intention of actually doing the job. If you're considering giving this company a down payment, I would think twice. They're probably just using your down payment to meet their payroll. I wonder how many other people have had their down payment stolen from them. More importantly, I wonder how these people live with themselves.

Not reliable, committed to delivering the awning with agreed specifications on a given date and…read morethen totally backed out just a day before.

Just had a second visit from excellence awning to have a second small job and again they delivered…read more I highly recommend this company. AAA + service yet again. Thanks guys

The Outside Shade Company is the gold standard of how the home improvement service industry should…read morelook like. I called on a random Thursday and spoke to Steve. Steve was able to come out within the hour, carefully explained the entire process with a zero pressure attitude. A written quote was sent by that evening. When we were ready to move forward, I asked Steve to come back out and go over the same information with my wife as well. Steve was happy to come back out to our home. The installation process went flawlessly. The awnings we're installed in just a few hours. The electrician that Steve sent out to power the shades was very nice and cleaned up his work area. Following installation, Steve came back out to review all of the features of the awnings. We are beyond satisfied with the work and love the additional usable arena of our patio.

I have called twice to make estimate appointment with no call back. Then they canceled my…read moreappointment twice in the same day. Wasted my weekend waiting for them. I don't usually leave a bad review but this business needs better management!

All Pro Shade Concepts is the epidemy of what a company should be! Every single person who we have…read morehad the immense pleasure of working with from scheduling to installation are absolute gems! I have never in my life experienced such amazing customer service! Not to mention that the product is top of the line! FAR SUPERIOR than the other companies products I had come out. Thank you Eric, Ben, Ray, Nora and EVERYONE else who worked on our project! You're the BEST! Don't waste your time looking at any other shade company, call All Pro Shade Concepts! Ya, I know, that last line sounded like a commercial, but I'm serious! You will not regret it!

Quality, great customer service, and I love the custom look! You won't go wrong with this company!read more

i paid 8k for a what I found out was a 2500.00 blind for a glass garage door. they came out 6 times…read moreover 2 years for repairs. Now they are telling me the warranty is up. They should have fixed it right the first time.

On 5/13 2026, we had our Patio Sun and Wind Screen installed…read more We had an excellent experience throughout the entire process. At the in-store sale and order back on 4/17/2026, for less than a month for completion. The installation team of Grabrail and Byron first had to remove our twenty-year-old awning. This process left many stucco holes that had to be repaired. They stepped up and painted them so no repairs showed. Our patio protection is back and looks great again. Thanks for the excellent quality service. Adam and Patsy Bona