Fantastic experience from start to finish. JJ and Yami provided excellent customer service--they…read morewere prompt, knowledgeable, and very flexible with scheduling. The measurements were spot on, and the prices were highly reasonable. Esteban handled the installation and finished the entire patio enclosure in just 3 hours! We are thrilled with the quality of the work and materials. Highly recommend this team!

Horrible communication, when you first get a quote for a job/service they will be responsive. But…read moreonce the job is in the making and is time to get inspectors out, they will reply "ok let me look into it". And that will be your future responses from there on, with nothing moving forward. Absolutely would not recommend. The job was not great and only brought on headache after headache. Run away from this company.

These guys tried to overcharge me for them not ordering enough concrete. After they left, within 6…read moremonths, the pad that they poured for me cracked extensively and now they will not return my calls. The work was said to have been warranted but they will not come back out.

Called this company to get some concrete work done as well as some demolition of existing building…read moreand they were on it quickly. The price was more than fair and the quality of work was beyond expectations. Anthony coordinated everything with us in perfect fashion and made us feel as if we were the only customer that mattered. The crew for ACW was well experienced and worked efficient and quickly to meet our deadlines. In over a year since finding this company we have used them several times for projects because we know we will get a good price with superior service.

Jose was prompt in showing up when he said he was going to arrive. He was knowledgable and…read moreprofessional and his work was above and beyond what the original request involved. I highly recommend this company.

I had a fence installed with costs split between myself & a neighbor. The project manager was…read moredifficult the entire process. THEN he billed me for the entire fence, not complying with the bid which split the costs. He also did not give us a credit for a referral. Then once they bill you, their system is designed to quit taking your calls. I got through once after over 30 calls and they promised to fix the problem. They didn't. They would not return calls, emails or fix the issue. You should go elsewhere

This company has horrible customer service and will try to scam you out of your money. Do NOT use…read more At the beginning when I got a quote everything seemed OK, but things went bad quickly. I also thought they were a local company, wanting to support a small business and they run ads to make you think that they are (which I fell for) but they are a national company. You get handed off from person to person throughout the process with no continuity of service, which should have been my first flag to go with someone else. This pattern continued when on the day of service a man and wife show up at my door. No company logo on their clothes or truck. They also didn't speak English, so when I open the door the man just said "fence" and waits for me to walk him to the fence. I had done the video walk-through during the quote process but no one showed it to the two-person fence crew to prepare them so he doesn't know what to do. He calls someone else at the company (not the account rep I had previously spoken with) and puts them on speaker to have them try and translate between us as I'm explaining the job to be done. The person on the phone doesn't understand because they can't see it, and the guy on site can't understand because of the language issue. The fence ends up being completed but not to what was agreed to prior in the quote process. I'm not thrilled but figure it's not the end of the world because they said during the initial quote that if the fence was shorter than expected or supplies not used they would refund it back. That was a complete lie. I've spent months calling trying to get it sorted out and corrected. It takes weeks to get a return phone call from them. Then, they just stopped answering or returning calls altogether. I saw another review that said their phone system is set up to not answer calls they don't want to answer, and this is 100% true. Worst customer service I've ever dealt with for a service company.

No answer back!!!!! He came out to give me an estimate over a week ago but never responded or…read moreemailed as I was told

UPDATE: Every company stubs their toe every once in a while, but how they respond is what truly…read moremakes good companies. After our initial review, Steve (the owner) immediately called to make things right. He offered to come out immediately with his team to fix the issue free of charge. Steve came out early the next morning and quickly got us up and running. While we had a negative prior experience with Penco, the fact that Steve was wiling to stand behind his work / company name and work to make sure we were happy was so important! After this experience, we would definitely be willing to give Penco the benefit of the doubt and assume that our prior bad experience was just a one-off! Thanks Steve and team for responding quickly.

Extremely irrational and unprofessional services are being provided by this company which claims to…read morebe in business 27 years, but that is completely false. Their business practice includes sending 47 text messages in one day. Completely ridiculous.

A follow up to my review from 5 months ago. After looking…read morefor a long time i was able to find someone to smooth out the seam that Houston Granite and Flooring could not do for themselves. While it is not perfect, it is a lot better than it was. The funny part is that the individual from Houston Granite asked me twice for their name and contact info and did not understand why I would not give it to them. Reason being, I spent a lot of time and had to pay this person to fix what they could not do right themselves and they did nothing to help me in getting this resolved. I can only assume he wanted their information to fix other seams they cannot get done correctly for other customers. I had to use a lot of my time and pay extra for something that Houston Granite and Flooring could not do right the first time and could not correct without taking away the shine of the countertop.