BUYER BEWARE!!! I purchased granite before from Jeff and George. I was very pleased with the results. My 80 something year old parents needed to redo their kitchen. I called all of my "people", those whom I trusted and who had done professional work for me in the past, to do my parent's kitchen. I picked the same granite for them that I had used in my home in Haddonfield - White Diamond from All Marble.
- I was NOT notified the day before regarding the time of installation as promised. I called and left a message requesting a call back for time of install.
- I received a call the next morning from the installers who were at the house. At their request, I gave them the code to the lock box so they could begin work.
- Upon my arrival, I stayed on the side walk outside the house because the chemical smell was too overwhelming.
- When they were finished, I held my breath, ran inside to see that the sink was set, the back splash was on, and the gap between the stove was correct. I ran back outside and signed the paper acknowledging completion of job.
- Several days later I returned to the house and discovered that the white granite, with black and gray flecks, had rust streaks through out. The rust streaks followed a straight line from the front of the counter to the rear in 5 locations as well as multiple spots throughout. I attempted to unsuccessfully wash off the rust stains. I took photos and headed over to the Camden warehouse.
- I showed the photos to the boss, George, and stated that this was not the slab I had chosen. I asked how this could be fixed. George took me to the back and asked the stone cutter, who previewed the slab with me, about these marks. The stone cutter was unable to confirm that these stains were on the slab when we previewed it together.
- George then took me to the yard and showed me the variations in other slabs of granite and insisted that the marks on my granite could not be fixed and were the result of "mother nature". I insisted that these stains were rust. George stated that he was not going to "eat this job" but offered a discount if I chose to have the job redone.
The slabs in the yard are stacked on their sides with metal rebar to contain them. It had rained 7 out of the 14 days between preview and installation of the granite.
The granite installed was damaged. I trusted these men to be professionals.
I used a poultice of Rust Out, flour & water on the rust stains.
After 4 applications over a week I was able to eliminate the streaks and some of the dark rust stains. Photos are posted on the Google review of some of the streaks, as well as the poultice removing the rust, and a final photo of one of the streaks that was removed. Many of the round stains are lighter and smaller but still visible.
It has been 4 weeks since my encounter with George.
As of yet I have not received any contact from George or Jeff.
I did not damage this granite. I did not pay a discounted price for a damaged slab of granite.
These brown stains were rust - granite in contact with metal and moisture.
I expected a quality product with quality service.
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