I purchased a custom cake and it was no where near the quality that was expected and received in the past. The guest thought the custom cake fell threw and it was actually one that was pieced together last minute by us. she delivered it 6.5 hours later than promised. The topper was broken, blurry and off centered. The badges and patches were expected to be like the ones on the firefighter cake in jer gallery. They looked like cardboard with scrap paper modged podge and were not even centered. The letters were not straight. It looked like a child did the cake. And she stuck cheap plastic Christmas flowers on the cake. We have ordered four cakes from her before. but this was poor quality and poor craftsmanship. I drove 2 hours because I was told the cake had to be picked up BY 9 am because she had a full time job she had to go to. I arrived early in plenty of time not to delay her from her job. She claimed she was not home. and out making deliveries. I told her I would wait. I waited two hours and she never arrived. Told me she would deliver after I wasted 4.5 hours drive time and waiting on her to no show.
Because of this fiasco I was unable to finish decorating for a once in a lifetime event.
I have photos and text messages to back all of this. We have received beautifully crafted cakes in the past. My crime scene cake and my sons Boba Fett helmet and gave raving reviews. I have never left anyone a poor review for anything that I can recall. Unprofessional, and very surreal ordeal to say the least. I will happy to provide photos, as it is not allowing me to add them. read more