I came in 2 years ago and got a fantastic deal on a 5X6 Trailer from Cargo Mate, and have been…read moreusing it ever since no problems no rust. Fast forward to 4 Months ago: I called Rich (manager), and informed him that we are growing and needed a bigger trailer and soon, we would need more. He was happy for me, and loves to see business grow. He is extremely nice, great salesman but it's important for customers to know what ACTUALLY happens AFTER you make your purchase. We purchased a 6X12 trailer which I assumed to be another Cargo Mate, but AFTER doing all the paperwork I was informed it was not in fact a Cargo Mate but a Commander. Big Tex Trailer World recently got bought out and started manufacturing lower end trailers according to Rich, THATS why I was getting such a "good deal." Within the first 5 minutes of driving off with the trailer I experienced a wheel hub wobble and flickering lights. When I brought it back, they gave me the runaround and told me "That's what it's supposed to do." After going back and forth and going to a different trailer place, they told me the wheel hub was in fact bent. It only took 3 hours of arguing until he "warrantied" out the hub-something I shouldn't have even had an issue with given that before signing I was told I have a no hassle "bumper to bumper" warranty coverage. Awesome, I got it replaced. 2 months later my leaf springs completely snap with the trailer not even close to hauling full capacity. I called them 3 times-all 3 times I got the same response: "I'll have to look up the warranty information and I will call you back." Still haven't heard back. I wish this company all the luck-they are extremely nice to your face and are really good at convincing you you're getting a good deal-but BEWARE. This Commander rust bucket won't even sell for half the value of what I paid-a 2019 should not be in this terrible of condition compared to my Cargo Mate. Good luck keeping customers with this type of quality.

Was looking for a particular trailer at the start of the landscape season that was practically…read morenon-existent with surrounding trailer manufacturers and retailers. Other companies I contacted simply told me they could not obtain the trailer nor did they have any information as to when they might be available. Big Tex in Homer Glen went out of their way to contact manufacturers individually, comparable trailer brand reps and other resources within their network to set me up with the best fit for my specs. I appreciate the customer service and effort put in by these guys and was refreshed to deal with a company that cared as much as I did about ending up with the right product. Thank you !

Can't say enough good about these guys. Brian went out of his way to find what we needed in a…read moreshort window as we were leaving on a trip and he came through with quality products and quality service. All done in my driveway and very good communications. Do yourself a favor and use Bentley! Keith Foster

I ended up not going with this particular company because of my needs at that time. I definitely…read morerecommend them though. Their customer service was great, they led me to where I needed to go and even gave me a great quote for future service needs. It's refreshing to find someone who isn't just out to make a quick buck and take your money knowing they can't help you.

Not secured yard and no single support at the time of requesting any VR records, they don't…read moremaintain annual repair for the infrastructure and security items , like cameras ...etc.

Horrible place. Will cheat you every single time DO NOT TAKE YOUR TRUCK HERE! Took truck here for…read morerepair and had to have it towed out because they did not repair and charged me $700 just to say "we can't fix it". Horrible people with horrible service!

Excellent workshop with an honest mechanic. They did everything quickly, efficiently, and…read moreaffordably. I'll recommend them to all my friends.

From the owner: At Pro Shops, we specialize in keeping your semi-trucks running smoothly. With years of experience…read moreand a dedicated team of skilled technicians, we offer top-notch repair and maintenance services in Joliet & South Elgin, IL. Our commitment to quality, efficiency, and customer satisfaction ensures that you get back on the road quickly and safely. Trust Pro Shops for all your semi-truck repair needs!

Good guy came out found the problem and fix it took less then a hr people person took me with him…read moretook get the part it was cold outside he said want to come with me

From the owner: We’re a full-service mobile truck mechanic serving Illinois—bringing the shop to you, wherever you…read moreare. From breakdowns to scheduled maintenance, we handle everything on-site: engine diagnostics, brake repairs, air systems, electrical issues, and more. No waiting, no towing—just fast, professional service that keeps your truck on the road. We’re DOT inspection certified and available for emergency roadside calls 24/7. Dependable, mobile, and built for the long haul.

One of the worst repair company: not in time (90 minutes max but arrived 4 hours later), technician…read moredid not know how to repaid (no repair at all and just talked and looked) but forced/threatened for asking payment. He was using bad words all the time. Totally horrible company to deal with. Go find other company instead!!! not enough for 1 star. Please have ZERO star option!!!

Great team at onsite. Highly recommended. Took the time to explain everything and took care of it…read morequick and professionally. Will use onsite again and again and again.

These guys primarily specialize in work trucks. They DONT know how to handle suspension issues on…read more regular personal use cars (Like Camry, Sonata, Malibu, Optima). They either don't know how to work on them OR THEY DON'T CARE TO WORK ON THEM....but it feels more like a nuisance/annoyance for them when they have to deal with regular cars. They will either rip you off or simply say they can't figure out what is wrong with your car if you don't have a work-related commercial truck..... It seems like their main focus is Tow Trucks and Heavy duty commercial-use vehicles..... So basically...WHAT I'M SAYING IS....if you have a regular car that is not the heavy duty commercial tow truck type, then don't come here. You will be just be wasting time and money. This is not the kind of suspension shop for regular cars. They will either lie to you about not knowing what the issue is or make money off of you without fixing the problem. If you want a legitimate suspension shop for regular everyday cars, you have to go to the city. Most suburb suspension shops don't know what they are doing when it comes to regular cars and this Joliet suspension is a classic example of that. They do suspension work but they DO NOT cater to the average everyday person with a regular car. They cater to tow truck drivers and snow plough vehicles. If you're a Taxi driver, an Uber/lyft driver, a limo driver, or minivan driver, DON'T COME HERE. Also, when you are coming here, YOU HAVE TO ALREADY KNOW WHAT THE PROBLEM IS....They are not very good at diagnosing problems. They can replace what you need replaced but It is up to you to tell them exactly what you need done. You have to already know the problem and know the part. Tell them what you need done and they might help you out....If you don't know what the issue is already, don't waste your time coming. You have to know the work you need done before you step foot here. Most suspensions shops will actually inspect and diagnose your suspension problem but this shop is different. This shop doesn't do that. You have to come with the solution and they will replace the part you need.

Great work on my Nissan Frontier. Pro skills ! Highly…read morerecommended. Look no further for suspension and alignment work. 12/1/22