In May I purchased two bras - thought it was time to spend the money and find a good figured bra. One was a Chantelle; after wearing the bra for a few hours I started to hurt; the silicon lining on the back took skin off my body, I removed the bra and had red wounds over the designated area. Today I took the bra into the store, prepared to show my bloody marks, but there was no interest in seeing what I suffered. What was of interest:
"Have you been here before? What is your name: you purchased in May; Chantelle has been in business for 150 years, I have worked 18 years in lingerie; don't get complaints, this is a personal problem. I recall you spend a fair amount with Chantelle. There is nothing we can do."
From the getgo, I mentioned I am not looking for a refund - all I wanted was advice, could the silicon perhaps be disinnegrating , could the company change the elastic strapping that is covered with silicon?
Instead of throwing this bra out after wearing for only a few hours, you can imagine how I feel about the received "customer service" which I wish to share. I was able to locate the e-mail address of Chantelle's Customer Services whom I wish to inform about the situation and will send them a picture of my wounds, caused by the silicon straps.
Yours truly, ineke brinkman, st. catharines read more