I purchased this Groupon to use it on our new home because the previous owners had pets and the carpet was in bad condition. We were extremely unsatisfied with not only the cleaning service, but the customer service we received as well. TL;DR - bad customer service, zero communication on how to prep for the cleaning, and miscommunication via a business text line lead to a very unsatisfied customer.
All communication was handled via text, except for one time that I called to request that they use a lockbox to enter the house because we had some miscommunication via text and I was under the impression that a lockbox was ok. The person on the other end just sighed and said that was fine. My husband ended up taking off work anyway and went to the house to let the technician in, and left after the tech was working. We moved in the weekend after the cleaning, and the rooms cleaned had a terrible musty smell. There was still debris and pet hair all over the carpet and along the baseboard. I texted All Corners pictures and let them know we were disappointed in the level of service. At first, they apologized, and then put the blame on us because we let them in via lockbox and we "should always be there to go over a service". Since my husband took off from work, he actually met the tech, and the tech never went over the service with him. We also didn't know what to expect because we'd never had a carpet cleaning before, and nothing was explained to me via text beforehand. Apparently we were supposed to vacuum, and tell the tech we wanted a disinfectant as part of the service, but none of this was shared with me before the service, or even when the tech got to the home. All Corners offered to come back and re-clean, which is the only reason I am giving them two stars instead of one. We declined because we had already moved in and could not move things out of the rooms without help. After I declined, the text communication went even more downhill. The person on the other end told me that I "need to allow businesses to make it right before I write a nasty review", and that they "answered my texts after hours and the one you sent at 4:30 in the morning", like I should feel bad for texting a business number during the hours I'm not at work. It's a business number - I don't think anyone expects responses immediately from a business number, and if you don't want texts to it, don't offer a texting option. Overall, I would not recommend All Corners to anyone, especially not someone getting a carpet cleaning for the first time. read more