Rubén was excellent at making getting new phones easy. Process still consumed some time but he…read moreworked with us every step of the way. Highly recommend

While this is a corporate store, the male workers here were very rude and condescending while I…read moretried to get my upgrade. If you're upgrading your phone, apparently you don't even need to go to the store, you do it through their app and it ships to you. No one notified their customer of that and yet we're somehow supposed to know. Regardless, their customer service is abysmal. If you want better service, you're better off going to the downtown Orlando corporate location.

Tyrece was a great great GREAT help. I went to the new AT&T store in winter park, and they sucked…read moreso I had to come to another store to get clarification on a lot of things. Tyrece was able to help me understand my new phone monthly installments and credit my old phone as a trade-in towards my next phone bill in a matter of minutes.

Looking for great customer service and assistance when you need it? Well keep looking because you…read morewon't receive it at this location! There are approximately two competent workers on staff willing to help anyone, those individuals are named Tye and Vance everyone else including management are incompetent and inconsiderate. This is the most poorly managed corporate facility that I have ever had the displeasure of being at. At this point I am considering departing the AT&T pattern and entering elsewhere if this is what customer service is going to look like all of the time! AT&T if you care to reach out to find out the totality of my recent experience and concerns you are more than welcome.

Not sure why folks appear to be having issues with this company. I ran across their site during a…read moreGoogle search trying to sell a cell phone I no longer needed. Followed their VERY EASY to navigate online forms to get an offer. Received a FedEx FREE shipping label. Sent the package off. Tracked it to their facility in FL. Received a confirmation of receipt email. Next day, got a digital check for the FULL AMOUNT of the original offer! SMOOTH, EASY & HONEST deal. What more could you ask? If you initially misrepresent the condition of the item you're selling and get an offer base on that misrepresentation, don't expect them to be stupid and over-pay you for a piece of junk!

The photos that itsworthmore provided me of my equipment contain what appears to be dirt and…read morebenchmark dust on my equipment that were not present when shipped to them. Had they taken a cloth and wiped the surface, those abrasions would have disappeared. I have found this to be a common practice. I always get photos back that look nothing like what was shipped, and it has become exhausting to argue with them about it. Meanwhile, they race to pay you for the return without you approving their appraisal first in hopes that you don't contest their findings. I have dealt with ItsWorthMore on several occasions, and you would think by now I would have learned my lesson. Each time I have dealt with them, they have been very shady and dishonest in their sales tactics and looking at similar complaints on the Internet, this seems to be common practice. When looking to sell your device, such as an Apple product, ItsWorthMore lures you in with a higher quote than all the other online resellers. Once you begin dealing with them, you understand why. Their aim is to get you to sell your device to them and then downgrade the value of the device once in their possession. I submitted three Apple items to them for sale. All three items were downgraded in value by the company. Mind you, not the first time this has happened as they tried to do the same thing with an iPhone sale a few years back that I had to fight them on and finally won. In this case, I sent them a pair of Apple AirPods Max. I was quoted a price of $190.00. They downgraded the value to $170 citing there were scratches on the headphones. They paid me without my consent. Usually, they will send an email asking for consent to send payment based on their valuation. In this case, they rushed payment to me and closed the sale. I reached out to the company several times asking for them to send me photos showing damage on the device. Each time, they refused to send me photos and gave me the run around instead. As of this complaint, they have had my device for more than two weeks and still refuse to send me proof of their valuation despite my many requests. Every time I email the company or call them, they give me excuses as to why they cannot immediately look at my device after having it in their possession for more than two weeks (and promising resolution within 7 days). The fact they are playing these games with me at the moment and refusing to send me photos of my headphones they claim have scratches on them tells me everything I need to know about the reputation of this company. I would do a deep dive into the negative reviews that have been posted about this seller across the Internet. There are many, and there is a reason for that. Final Thoughts: The photos that itsworthmore provided me of my equipment contain what appears to be dirt and benchmark dust on my equipment that were not present when shipped to them. Had they taken a cloth and wiped the surface, those abrasions would have disappeared. I have found this to be a common practice. I always get photos back that look nothing like what was shipped, and it has become exhausting to argue with them about it. Meanwhile, they race to pay you for the return without you approving their appraisal first in hopes that you don't contest their findings.

I had a phone to be transferred from ATT, and an apple tablet to purchase. They made it easier…read morethan staying with ATT and getting a new person to pay billing with ATT . I spent 4.5 hours with ATT. SPECTRUM took care of me in 15 minutes from start to finish. AND it was cheaper!

The CS phone reps are idiots and pathetically incompetent. I spent three hours over two days with…read morenearly a dozen reps (including TWO hangups) and not one of them was able to do a simple transfer from one room in a facility to another. The tech (5 stars to him) finally had to resolve it by adding a new box to the account, leaving me to return two boxes that couldn't be moved because someone screwed my account up so badly I couldn't get anything done without having to go IN-PERSON to a store. I can't wait until I have to go to the store and watch how badly the store reps screw up. They're lucky they have a monopoly in the area because no sane person would ever put up with this level of nonsense.

Andrew and Taylor were etxremely helpful in aiding our purchase of phones and changing our service…read morefrom Sprint to T-Mobile. We were impressed with their professionalism, manners, knowledge, and customer care. We had a terrific experience and will go back for our future phone purchases.

I had a problem with my cellphone and the employee at the AT&T Store suggested that I go to…read moreCellular Tronics. I'm glad I did. Risa, one of the owners, quickly diagnosed the problem and they fixed it. Cellular Tronics was quick and the cost was reasonable. I strongly recommend them. They not only fix cellphones, but other electronics as well.

I am their number one fan! The owners are super friendly and know how to fix just about anything. I…read morehave an XS Max and the screen cracked and they replaced the screen. It has been working with no issues. I highly recommend Cellulartronics and their friendly professional services. Is it electronic? They will repair it!

This review is about the online ordering system not necessarily about the Samford store…read more I wanted to write the review to let people know not to trust the online ordering system if you are using their credit card to purchase anything with the 0% financing option. I purchased a fridge in April 2025 and selected the option to finance for 18 months at no interest. I went on with my life making payments each month assuming there was 0% interest. To my surprise when i looked at the statement this month (I dont usually look at statements) they had been charging me interest the whole time. The promotion was never implemented. So far they have charged me over $500 in interest. When i called them today to question this their answer was that thye could not do anything and that it was my fault for not looking at the statement. I was disappointed because there was not even an apology by the account manager I spoke to. He even said that they would not even fix the issue going forward that they will continue charging interest. Disappointed to say that i will never go to best buy ever again after they robbed me of over $500. Will pay up the card, cancel and buy from other stores or online moving forward.

I have been a loyal Best Buy customer for many years, which is why I feel especially disappointed…read morewriting this message. I recently ordered a pair of AirPods Pro that were listed as open-box in excellent condition. These were intended to be a birthday gift for my wife, so I was expecting them to arrive in near-new condition. Unfortunately, when the package arrived, the box was torn apart and the AirPods were laying loose in the bottom of the shipping box. It was extremely disappointing to open a package meant to be a birthday gift and find it in that condition. I contacted customer service and was instructed to take them to the nearest Best Buy store. When I arrived, the store initially offered to replace them with an open-box pair in good condition, which was not equivalent to what I had purchased. After explaining the situation, I ultimately had to make another trip to the store and purchase a brand new pair instead. In total, this situation required multiple calls and two separate trips to the store, all because the item I received did not match the condition it was advertised in. I asked if any type of accommodation or compensation could be offered for the inconvenience, but I was told that nothing could be done. I have supported Best Buy for many years and have always trusted the quality and service your company provides. Because of that, this experience was very disappointing, especially considering that this purchase was meant to be a special birthday gift for my wife. I hope someone from your customer care team will review this situation and consider making it right. Sincerely, Jerry Martin