Review long overdue. I've been going to TLS Auto Service for over 10 years, and Anthony, the owner,…read morehas worked on several of my vehicles over the years--including a 3rd gen 4Runner, 3rd gen Prius, and now my 5th gen 4Runner and 4th gen RAV4. I bring all my cars here for regular maintenance like oil changes, brake fluids, differential fluid and coolant fluids maintenance, brake pad and rotor replacements. They've also handled bigger repairs such as an axle seal leak, valve cover gasket leak, and fixing warped rotors. Everything has always been done right the first time. What really sets this place apart is that Anthony does most of the work himself, and after the job is done, you hear directly from him about what was done and why. He's very polite and easy to talk to, and you never feel like you're being ripped off. The quality is as good as--or better than--the dealership, using original Toyota parts, but without dealership prices. No middleman, no customer service rep--just straight answers from the person actually working on your car. He also documents major repairs with before-and-after photos and will even check in a day or two later to make sure everything's driving well. Most importantly, they're honest, reliable, and trustworthy. I've never had an issue in the 10+ years I've been coming here. If you're looking for a shop you can actually trust, I highly recommend TLS Auto Service.

I have been going to TLS auto service for years now. Anthony is an honest and experienced…read moretechnician/mechanic and really knows his craft. And his pricing is very reasonable too. If you own a Toyota, Lexus, or Scion... this is the mechanic you want to touch your car.

It was a great customer service that I have ever seen…read more Highly recommend you to try it and enjoy the hospitality of the service advisors

I had to car services done in the same day. One for me and one for my mom Talk about stress free!…read more Damn- the guys handled it so amazingly and hands down the best crew to chat with. Thanks for the amazing work and did not push anything on me and gave great advice. Will be back. Thanks team. Carla Leonhardt San Jose

My husband called in advance and the person over the phone knew what my husband was talking about…read more They gave him a decent quote for AC recharge and asked my husband to come in. Upon arrival, my husband and I were greeted properly and helped right away. The owner gave us a place to sit while we waited for my husband's AC to get recharged. The shop is small but MIGHTY. Two kind and hardworking employees were servicing cars. The owner seemed honest and attentive by making sure we had the best customer service. Highly recommend this place. Don't waste your time and money anywhere else. We truly appreciate the care that was provided! Thank you Mo!

An extra star due to good communication and response time. brought in my car due to stalling,…read moreprovided all the repair steps it already had with new replacement parts and sensors. Timed 45mins they took for diagnostic. Upon car pickup, technician says bad engine, can't be fixed, better to buy a car. I asked what tests and steps did you do for the results? He said there's smoke from the oil cap. Was hopefully for a diagnostic sheet of what steps were taken, tests performed, but the only comment on the form was "bad engine", felt like no attention to details nor the effort in providing good service

Great service Fair prices and good quality…read more Also very flexible on time so I was able to get it done soon

I came in because Jorge seems knowledgeable, and that trust is what led me to bring my beloved car…read morein. The execution of the work which is done by the workers is where everything falls short, especially something I paid a couple thousand for. I made specific requests before the job and made requests that were directly tied to the primary repair for good reason, Jorge accepted and I felt assured at the time. But in the end, to my own inspection they were found to be ignored, costing me more time and money to go back in to fix. The shop's decisions led to issues that were entirely avoidable. A part that could've been easily addressed while already disassembled was instead left broken as it was and installed. The assembly also came back loaded with unnecessary RTV and Locktight, as well as some screws being loose or with stripped heads. The craftsmanship is difficult to look past. I was assured the replaced assembly was in good condition and that they would do their due diligence to make sure things would be working right. Initially it seemed fine, but what I found underneath was unfinished work, which led to my discovery of also disconnected components that were also broken by them that I know were not broken beforehand because they were new and made no weird sounds and will now prematurely wear (it also made concerning sounds when I just got the car back initially which is why it caught my attention), also meaning safety concerns due to the lack of detail. Things I specifically asked to be handled were left untouched and unreplaced. I now will have to live worrying about what will break next because of this, what is currently broken that will leave me without my car working, how my car will be affected by all of this and when I'll need to fix everything all over again because with the way things are going it seems like that's where things are headed already, and what actually got fixed or what condition each part is in. On top of that, my car came back with exterior damage deep in the paint that wasn't there at drop-off that looked like it was done while moving the car around the shop. When I raised this to attention, no accountability was taken. They said they weren't sure who caused it and so they wouldn't take any responsibility for the damages. They were apathetic didn't offer to try to help or figure out how they could help, which wasn't very welcoming or reassuring. I now look at my car, and I feel pain and worry from seeing how things are now. Post-primary job, wanting to give them another shot, I had an engine code come up and they didn't diagnose the actual problem, they replaced a new part which still threw the same code and they did not solve the problem. They're affordable and Jorge is knowledgeable. But quality control and follow-through from the workers, and his quality control at handoff is a serious problem that should be addressed. I wanted this to be my go-to shop but this wasn't right, and I cannot recommend someone to come here when things are like this leaving me with a huge burden affecting so much, with a car that now needs more time, money, and effort put into it even after going with all the shop's recommended services and initial reassurance paying in the couple thousand because I mistakenly trusted them.

I have been here a few times since moving to the area. The shop has always been friendly and up…read morefront with prices and aren't overly charging you like other places. From replacing mechanical parts to oil changes the quality of service here is excellent. I would highly recommend this shop to others Who are looking for

Great! I got there 3:15 for a wheel alignment and they finished before 4:30! Extremely fast, clean,…read moreand professional. The list price for a wheel alignment is $135 which is middle of the pack for price.

Stopped in after calling a few places for a quote on a tire rotation and to patch a screw hole. I…read moreSpoke to Mark he was friendly and knowledgeable. They offered the best price for the service by a few dollars. Every penny counts these days! It's a Good Shop. I'll be sure to come back for my next service

On my way to the gym this morning, I noticed one of my tires looked low and found a nail. I drove a…read morefew blocks to a gas station, added air, then went to Goodyear for a repair and tire rotation. After about 45 minutes, the technician called saying he needed to speak with me. I told him I was there waiting, and he seemed surprised. Had I not been on-site to check the tire myself, I likely would have just agreed to his recommendation over the phone. He then told me the tire couldn't be repaired and needed replacement, claiming it had been driven flat due to faint sidewall marks and a "burnt" smell. I explained it was never driven flat--only a few blocks while low on air--and I didn't notice any unusual smell when he tried to demonstrate. I asked them to repair it anyway, but he refused. Another employee offered to open the tire to show the damage, but after inspecting it, he couldn't find any issues--the tire was still good. They eventually repaired it as requested. It's only been a few hours, but everything seems fine so far. I didn't appreciate being pushed to replace a tire that's less than a year old, especially since I drive under 7,000 miles a year working mostly from home. Sharing photos of all four tires, including a close-up , part of the sides are hard to see. Just be careful with people trying to get you to replace something that doesn't need to be.

I've come back here a few times. Marc and the team are always friendly, efficient, and work with…read morecare. The price is pretty good too, especially given the location. It's quite convenient to drop off the car for maintenance and stroll Santana Row while it's being worked on.

Had a good experience with Quality Tune-Up Car Care Center. The staff were professional, explained…read morethe issues clearly, and completed the service in a reasonable amount of time. My car was running noticeably smoother afterward, and the pricing felt fair for the work done.

Quick, reasonably priced and reliable service. The only repair shop in years that I've bothered…read morereturning to for future work. They don't price gouge and favor customer retention over short-term profit. I usually just text them a list of what I need like oil change with OW-16, tire servicing, other standard maintenance and examination. Then I just drop off the car, and done. Instruction followed and never any attempts at expensive surprise issues.

Quicky make my scratched bumper look like new at a reasonable price…read more Quicky make my scratched bumper look like new at a reasonable price.

Honest car repair shop is hard to find and I would highly recommend this auto shop…read more Had check engine light on and went to Chet's Auto Care for repairs. Even though Vu was single handed and getting multiple phone calls, Vu was still very patient in discussing repair options. Dropped off my car around 9:30am and got a call back around 2:30pm saying repair was completed. Instead of having a couple of sensors replaced (~$300), Vu said he had found and replaced a rat chewed cable connector (~$60) that resolved check engine light. He charged me for cable connector and honest labor, and car is running fine again. I know where I will be taking my car for any future repairs.

I had a strange experience here…read more My 2018 Honda Accord started acting up, occasionally misfiring, so I brought the vehicle in. Because it was intermittent, and not occurring when the vehicle was at the shop, they said they couldn't find anything and gave it back to me. The next day, it started acting up again, but worse with warning lights lighting up all over the dashboard, so I brought the car back. This time they were able to determine that the number three cylinder had misfired, they removed the spark plug and coil and replaced them. The car seemed to be fine... for a day. And the same symptoms returned. I take the car back to the shop, a mechanic, who was talking to his girlfriend the whole time on the phone, was assigned to look at it. He's there for at least 25 minutes, trying to figure out what's wrong and continue a conversation with his lady friend. They determine that it's the number three cylinder again and they remove the spark plug and show it to me. And there is damage to the spark plug, evidence of corrosion. So they take a scope, look down into the engine and come back with the bad news... Broken head gasket. $3500 to replace. The owner of the shop recommended not to replace it because the engines were faulty to begin with on that particular model. My question is this: if a replacement spark plug was able to be corroded within a day, wasn't the original spark plug they took out on the number three cylinder also corroded? Why didn't they test for water leakage then? Seems to me they wanted to make $700 very quickly, even though they knew probably the whole time it was a head gasket issue. That's why I question the ethics of this place. And I will not take my new car there for repair.

Thank you David Nasseri, for taking care of the services my truck needed.....( but my ford…read moredealership was failing to tell me) your quality of work is exceptional and i can feel a real difference in my day to day drive. And thank you for offering to fix parts that otherwise would be extremely expensive and time consuming to replace. We value your work and expertise over all in your industry.

I came in with a nail in my tire and also needed an oil change. The staff took care of everything…read moreefficiently and made the process easy. The service was professional and I felt well taken care of. Thank you