Disappointed... I've used ALL AMERICAN in the past for 20 plus years, mostly under prior ownership. We've had a toilet that has 'run'' from time. Over the years, they've come by 4 times to fix the same toilet. We now have approx $1,000 in 'running toilet' repairs on this one toilet only. The last time, they were out for 15 mins or so. $187.50 to tighten some screws. They did replace a flapper. Would have been almost $200, had we not paid cash/check. Just seemed excessive, as this is the same toilet, over and over and over, etc. The 2 guys that came out, Cole and his assistant, couldn't have been nicer....Wonderful employees. read more

They came to work on a toilet in our bathroom. When they left it was leaking in two different places. They left a line they worked on running as well and it flooded through the floor to the basement. Very basic skills were not used and there wasn't even an apology. Called and left a message with no callback. Ended up having to get another plumber to come out who actually knew what they were doing and provided excellent work. read more

I needed work done on the shower in my new home and heard that All American Plumbing was the best around for plumbing work on older homes. They were prompt, professional and super knowledgeable about the plumbing issues in my bathroom. I cannot say enough great things about Misty at All American Plumbing. She was super communicative and helpful in every way possible. I highly recommend this plumbing company! They are great! read more

These people are disrespectful and unprofessional in every manner possible. They exploited and took advantage of my elderly and disabled mother. They charged $472 for 10 minutes of work at 5:30 PM on a weekday. Didn't answer question of how much this would cost. They charged $375 just to come inside after 5pm. Call placed at 3pm. No one explained any process or pricing when ASKED or otherwise. Just receive a shocking bill after-the-fact. This company has poor communication skills. If they were professional, they would answer the question and simply say transparently $375 just to come look. Wouldn't a professional company charge for an hourly rate even if they only do 10 minutes of work, instead of ripping off the elderly at $375 for just taking a peak? They claimed to be "all American" yet its not American at all to take advantage of the elderly, disabled and/or veterans. They exploit the elderly and weak. Worse, they even spied on my elderly mother and told her HOA that she got Doordash delivered and tried to pay with a $100 bill. Why spy? It was actually my mother's birthday and that $100 bill was a gift. And it wasn't Doordash it was her prescription medication delivery which cost almost a $100. Why is a plumbing company spying on the elderly and reporting back to an HOA? It's none of their business. She doesn't even know what Doordash is and sometimes doesnt eat all week when she can't buy grocereis. Again they continue to prove how unprofessional these individuals are. Extremely unprofessional behavior from plumbers and from women in the office. I tried to call and talk to them and they only let me get halfway through explaining before they hung up on me. They threatened to call the police if I called back. I just wanted to explain it to them and give them the opportunity to correct their ways. I gave them the opportunity. I believe they're running a scam on the elderly. In conclusion, there are over priced, inferior quality work, poor communication skills, and beyond rude. They don't care about their customers. They aren't American spirited at all. Unprofessional top to bottom. So ashamed that they even misuse American in their company name. Disgraceful. read more

I love All American! I have been in the position to need them on several occasions (unfortunately, I'm not handy with plumbing) and they have always been prompt, courteous, and fair priced. One time when they came out, Shannon even took the time to show me how to fix one of the gaskets I was having problems with to save me the service call next time. Mysti is always helpful and pleasant on the phone too. Excellent customer service! read more

I called them to fix a broken outdoor spigot, which they fixed in two minutes by turning a screw. $150. I was mildly perturbed that they didn't tell me over the phone to try the screw, but, I thought, "lesson learned." Nine weeks later I had occasion to use the spigot, but found it still to be broken. Asked them if they would stand behind their work. They would not--said that the 1-month warranty had expired. I won't call them again. read more

I will give this business a mind star but you're not allowed to do that. I called to get some plumbing work done. They quoted me a price per hour on the phone then as time went on, they said that price would not be the actual price for the job and they would not Know exactly how much the total job would cost. They did not have an opening for over a month which is not uncommon and then they claim to be booked up after that they finally sent me to another plumber cause I don't think you want to deal with my job. Another terrible treatment to a consumer by a service that seems to be getting common in America. They commit to a day and then back out. read more

Our shower was leaking and we called All American Plumbing to help fix the leak. However, before the plumber came, my dad drove to Athens to see what the issue could be. He realized it was because the knob above the drain was facing the wrong way causing it to leak. After we turned the knob, the plumbers arrived and still charged us $150 for nothing. All they did was retwist the knob (which we already did) and did not have to use any additional resources. I understand if I was charged maybe $30 but $150 is just ridiculous. My dad talked to the plumber and they agreed it was the issue but I was charged for absolutely no reason and I am livid because it is not fair. read more

Came into their shop with a problem, and they took 10-15 minute to explain how to do it myself, then sold me $5 in parts. They said, "good luck, and if you run into a problem, call us and we'll come help you out." That alone warrants a good review, but there's more... I tried the repair myself, but wasn't comfortable torquing (don't confuse with twerking) the shower handle as much as would be required, so I called them to let the professionals handle it. More importantly for me, I wanted to take the risk and liability out of my hands and put it into theirs. They showed up when they said they would, knocked out the repair in a half hour from start to finish, and charged me the minimum for a service call. I'm a happy customer to say the least. By the way, I'm tough on contractors because I hire them as part of my job as an engineer. I'd hire these guys again in a heartbeat. read more

We had used them before but never again. We had them yesterday to clean a clogged/slow running sewege line. They spent almost 3 hrs in our property most of it fixing their broken equipment. At the end problem was not fixed and we had to call another company to fix it. They charged us $485.00 for nothing. read more

Being new to the Athens area I am having to rely heavily on recommendations from others in hiring companies to do work on a condo we have purchased. Our realtor recommended All American Plumbing and I am so glad she did. From beginning to end it was a wonderful experience. I spoke to both Bambi and Michelle on the phone. They were both very professional, helpful, friendly and attentive. They made it easy to have somebody come out to give me a quote on a new water heater. Due to size constraints, we were forced to put a more expensive shorter water heater in but they even came out a second time before the install to take measurements to make sure a less expensive full sized one wouldn't fit. On the day of the installation, I was given a call to let me know that Doug and Herbert were on their way. We had talked about possibly putting new shut off valves in to replace the cheap ones we had but waited until they were there to see if it made sense financially. Doug and Herbert included it in the install price. They worked very hard and had our new water heater installed in no time. They were polite, friendly and so hard working in a condo that was burning up because they were installing a new HVAC system. They were sweating bullets but never complained. I am so thankful that I can add them to my growing list of companies that I will gladly use again in the future. Don't hesitate to use them. You won't find harder working, friendlier, and more reasonable price wise plumbers in the area. read more

These guys came in on a Friday to repair a water heater in a rental. I was expecting them (or anyone) to just tell me that I need a new one. But, they surprised me and repaired it. Thanks! read more

I must say, these guys are consistently great; they have on numerous occasions made time to evaluate problems in our house, they are knowledgable and straightforward in terms of fixing the problem, and are efficient. Even when the problem is not as expected, they can troubleshoot and finish the job. The receptionists are always friendly and a pleasure to talk to. Without a doubt, my go-to plumbers in Athens. Highly recommend. read more

All American Plumbing replaced 2 water heaters in the crawl space of a house I was buying in Athens, Georgia. I had to call them back because there was a leak in their initial work. When I was able to get under the house to recheck, I discovered that they had not replaced the pans under the water heaters. The previous water heaters were on pans and had lasted many years. I called and asked why the new ones were not placed into pans. They stated that it did not matter because the water would just run under the house anyway. I told them contact with moist soil would shorten the life of the water heater by increasing corrosion of the bottom of the units. They were not willing to put new pans under the water heaters. They charged 2200.00 dollars and I did not get that quality of work. I will choose another plumbing company in the future. read more

I will not use or recommend another plumber in Athens! I had plumbing issues 1 week after closing on my house, home warranty company sent out a guy who said it was going to cost $5,800 to fix my problem... The next day All American came out to give me a second opinion, and they fixed it for $250. These guys will give you straight answers and not try to scare you into unneeded repairs. Again, couldn't recommend these guys enough!! read more

They're great! They fixed the problem quickly, showed up when they said they would, and were reasonably priced. Most importantly, I can use my toiler again. read more