I placed a down payment for a limo service a couple of years ago that was never used. At the time, I was told the payment could be applied to a future booking, and no expiration or forfeiture terms were provided. When I recently called to apply the credit for the undelivered service, the person I spoke with was rude and refused to look into it, stating only that too much time had passed. Because the company declined to address the issue, I was left with no option but to submit the matter to my bank. Based on this experience, I would not recommend using this company, particularly if there is any chance plans change or services are not immediately used. Update: The company later stated that written terms were sent after payment and that the deposit was non-refundable, despite the contract being emailed hours after the charge and never being signed. This was not disclosed at the time of payment. read more

0 stars! This company will take your money, not provide a service and then cuss you out when you ask for your deposit back. Read the reviews before even considering to call this awful place, they should be shut down. Multiple reviews are written about taking clients money and not providing a service. The excuses the owner writes under every complaint are comical - get ready for a good laugh! read more

If I could put 0 stars I would - RUN don't walk.... This company is a SCAM - I wish I would've read there reviews before booking. They took my deposit and then cancelled 20 minutes AFTER the bus was supposed to arrive to my home (have received several reasons as to why, the owner can't keep his story straight with all of the lies)... they did not provide a service and are not issuing me a refund on my deposit for a service they did NOT provide. The owners excuses under "why" all of the review are negative is nothing short of comical - STAY FAR AWAY!! read more

I highly recommend All About You Limos! We rented the 47 passenger party bus for a 21st birthday celebration, and all of the kids said it was the best night ever! They loved the bus! Our driver, Dan, showed up 1/2 hour early, so we made the most of our time. He was very nice, a great driver, and we made it safely to all of our destinations. You can't beat their prices either. If you need transportation, definitely use AAYL! read more

WORST DRIVER EVER!!! First he never told us that he was outside. Then our first stop we made he got off the bus and peed in the parking lot. He seemed really impaired. The bus was nasty and the speakers were horrible. There were no safety bars on the bus. He drove so fast that he had to break really hard I flew from the back of the bus to the front of the bus. I have been in major pain ever since. Not only did this happen once it happened a second time. Driver never apologized or made sure I was okay. He just continued to drive. I've been on plenty of party buses and NONE of them were bad like this. Highly recommend to never use this company. They should be out of business. read more

When I say the worst party bus experience of my life smh one start is too good of a rating smh. The bus was TRASH!! The bus was called High Roller wish I could upload my pictures cause it looked more like a Crackhead. The floor was taped down with purple tape and lifting up literally. My foot got caught under it walking onto the bus. The audio outlets were coming out of the wall. The air didn't work. The driver was new and late cause directions weren't read properly. Just dirty looking. Definitely not worth $600. Personelle even worst! Collin kept stating he would call back or have the supervisor call. Nothing! Finally, spoke to supe he stated exactly, " I had a wedding party that used it before you with the same complaint, but it's a party bus. It's going to have wears and tears." Ummm wrong response because you could have taken that bus off of the fleet to properly fix the concerns and gave us a different bus. Then stated they don't give reimbursements and that his buses and prices are best in town. Smh trash, trash, trash. They also didn't tell the driver his tip was included so the driver was mad thinking we weren't trying to tip him. So hopefully they gave that man his money. Wouldn't let us back on the bus to get our liquor or cups. Definitely reporting so that others don't get ripped off!! read more

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I booked AAY Limos for my bachelorette party and really enjoyed my experience. We had a small hiccup with our driver being late but Greg immediately rectified the situation and gave us an extra hour with our bus and our driver. We ended up having two different drivers throughout the day (Michael and Ken) and they were both so kind and courteous. The bus (white knight) was clean and cool with great audio, complimentary waters and lots of space. Collin was great to communicate with through the process. Would definitely book again! read more

Used AAY earlier in the year. Terrible experience. Limo was not what we ordered and was old and in terrible shape. Driver was very late, and seemed very impaired. He drove erratically and at one point was driving down the wrong side of the four lane. He slammed on the brakes and we were all thrown to the floor. Tried to speak with owner and that experience was far worse. Did some research into the company through the US Department of Transportation and what I found was scary. Whatever company you choose, do your homework, make sure they are insured and authorized to operate. Never again for me. read more

Worst experience ever. First excursion showed up no radio and no air. Sent a hummer and now this is broken down in the middle of nowhere.

Worst Limo Driver we've ever experienced.The driver was 2 hrs late, he was rude and had no personality. Acted like we were a nuisance. He had no patience with us for my daughter's bachelorette party. The limo needs shocks terribly. Limo was old and road like a truck. The music didn't work right which the driver had to pull over to get it working correctly. The only thing nice was the owner graciously drove to the hotel to pick us up, altho last min, the driver finally showed. We didn't let this stop us from having a good time tho. We would never recommend this company again and feel like they should give us half our money back. It certainly was not a "All about Limos" experience....by far! read more

We booked a party bus for my daughters wedding. The bus was supposed to pick up the bridal party from a salon and bring them to the wedding venue. The driver went to the venue instead of the salon which was a 30 minute drive away. This mistake would have made the ladies an hour late to the wedding venue. We had to cancel and rely on friends to stop what they were doing to drive all the ladies, flowers and all the party bus food/coolers that were needed for after the ceremony when the bus took them for pictures. The ladies were supposed to get dressed at the venue but had no time so everyone had to cram in small vehicles with their dresses on. My daughter was in tears!! Picture opportunities were missed because we were in such a rush once we arrived at the venue. After the wedding was not any better. It took the driver 20 minutes to pull out of the spot he parked at the venue. At one point the driver went missing for 15 minutes. He just disappeared and told no one where he was going. The company knew this was for a wedding not a birthday party or bachelor/bachelorette party. We had a timed schedule to be at places by a certain time. I will not refer anyone to this limo service. There were 3 people in the wedding party who will be getting married next year. They will not be using this service. I did call the business and let them know what a disappointment the bus was. They did give me a partial refund because we didn't use the bus until after the ceremony. The manager Collin was very nice and apologetic. I have been trying for 2 weeks now to talk to the owner but Greg Meyer is NEVER in the office. I have called 6 times to call back when he is supposed to be there. DO NOT use this company's service for your wedding!! read more

The amount of times we broke down was incredibly ridiculous. Very unsafe, and the owner was not the most pleasant creature, I guess safety isn't a top priority for this company. Choose someone else for your next event. read more

If you are looking to book any type of group transportation for any event, I would highly recommend this company. I've booked limos with them twice. My other family members have also used them for a couple of weddings and a bachelorette party. I've never had a single problem with any of the bookings. Every party I've had was ran smoothly, and the drivers were excellent. I booked my last reservation with Michelle, and she was extremely helpful and knowledgeable. read more

I had been on this bus before a few years ago and it was amazing. The bus was clean and the service was awesome but this time about a month ago I went for a friends birthday and it was awful. The lights and music cut off leaving the bus PITCH BLACK and silent while on the highway. The driver was rude to us whenever we tried to figure out why it kept happening. They ended up pulling us off into a bar parking lot at midnight downtown to have us wait until they could get another bus there 30 minutes later. They didn't help move anything to the other bus and no one was compensated for the multiple problems or forcing us to move to another bus. Do not go with this company read more

We used aay limos for our wedding day last month. All around we had a phenomenal experience with the company- but not so much with the driver unfortunately. The day started early that morning with a call from aay saying the pink flamingo 23 person bus i ordered was having problems, and they just didnt feel comfortable sending it out. I had a slight moment of disappointment until they told me they were upgrading me to a 40 person party bus with onboard restroom! I appreciated that so much and respected the fact they didn't want to send out a bus that wasn't 100% mechanically sound at the moment. So i was perfectly happy with that choice... Fast forward to after the wedding... The bus shows up juuuuust on time and we all get on to head out for pictures. We had 3 destinations to make and had juuuust enough time to make them work. Well the first issue was with the stereo system...it kept messing up.... no big deal to me, this has happened on nearly every limo I've been on and learned you just have to fiddle with it, so i sent one of the groomsmen to do just that. The bus driver decides to rectify this situation (I'm sure with the best of intentions) by pulling over on the side of a HIGHWAY for 20 minutes to fiddle with the radio himself. I really didn't care that much about the stereo-i cared to get my pictures taken that i wanted. Again, I'm sure he had good intentions, but that caused us to have to cancel our first destination for photos, because he didnt know where he was going once he got back behind the wheel and spent another 15 minutes looking it up on google maps and ultimately had to have the best man and husband take turns sitting next to him the entire time (3 hrs and all 3 destinations) on the floor and manually give him directions. That made me mad! Now onto the second destination- We finally arrive and the driver drops the bomb on us that we were supposed to pay him when he picked us up and needs the money NOW. Well, this had never been said to me... i was under the impression we paid at the end, therefore i had given the money to my mother to pay the driver once he dropped us off. The driver got huffy with us and said he was really supposed to have that at the beginning of the service. I told him well that is on you for not saying anything to us...he just pulled up, loaded us on, and took off. Not my problem dude- you'll get paid. (That little argument took another 15 minutes out of our picture time) We finish pictures at the second place and head to the 3rd place (just 5 minutes down the road). This was a small place on the way back to the reception hall and was only going to take about 10 minutes or less... we pull up and the driver informs my husband that we have 5 mins to be back at the hall and we are about to enter overtime which costs $185. I SAW RED. I am an extremely punctual person and had anxiety all day because this driver had us running late. Nevertheless, i tried to be nice and understanding, but when i heard he wanted to charge us when the reason we were running late was him...well, i almost lost it!! So all in all, the company was a pleasure to deal with... but the driver was absolutely horrible. Thus the reason i knocked a star off. I would still use this company again ( I'd just pray for a different driver!) read more

While the bus was nicely laid out, there could not have been a worse driver. Not only was he rude from the moment we stepped on, he continued to act like we were ruining his night by making him do his job. To top it all off we paid $250 more than we were supposed to. We paid the $800 bus fee plus the $250 deposit fee required at the time the reservation was made. Then the driver refused to drive until we paid him a $250 CASH deposit before he would go despite the fact that it had already been paid. Our host, not wanting to create a more awkward situation paid the extra $250. I will never recommend this company as they hire drivers who refuse to do their job, are unable to be respectful, and scam you out of your money. read more

We use this company for a shuttle service for our company's events. Always an excellent experience. The limo busses are always clean and show up early. AAY provides our guests with a great experience. A big thank you to everyone at AAY limo service! read more

We rented a limo for our daughter's prom group. The limo broke down on the side of the road in Forest Park. There was zero communication with us during the incident or afterwards despite our efforts to contact them. Very poor customer service. read more

I surprised my entire family with a limo from AAYL to take us to see Christmas lights around town. They were prompt and provided us with five star service the entire night! Justin was courteous and patient with us including waiting while we went to eat Ted Drewe's! This was such a memorable evening for my family and I am happy I entrusted AAYL! read more

I ordered a bus for my birthday this July. My guests and I paid all together around $700+ for the night. From the beginning our driver was not friendly or nice but I got over it since I wasn't there to talk to the driver. I was lied to and told there would be a bathroom on my bus (I specifically picked out one with a bathroom and wouldn't have ordered a bus without one). I get on the bus- no bathroom. The website's description of the bus as well as video online shows there is a laser show with strobe lights and flashing lights. All to which are not on the bus when we arrive, it's just pretty dark. The air conditioning was also leaking on my guests. After only one stop on the bus the lights start turning off and the music is stopping. After about 15 minutes of this the lights shut off completely and the music stops. The bus driver pulls over to "reset" the bus. After about 20 minutes of that he gets back in and asks where we'd like to go because he's calling a new bus to come pick us up. We waited about half an hour for the new bus to arrive. It arrives, it's so small. There is not enough room for even half of us to stand or dance. Since we've spent now about an hour off the original bus or sitting in the dark, we ask if we can stay out an extra hour to make up for it. The driver says no and if we want another hour it's $200. So we decide to hang out on the bus for the last hour. The driver is driving recklessly and fast and people are falling and trying to hold on which caused a fabric covered wooden panel to come undone from the ceiling. I'm needless to say not please with my experience so I call Monday and speak to Greg, the manager. He discredits everything I say immediately saying his drivers story was completely different, he has "quite a bit" of damage on the new bus, and I was never told there was a bathroom on the bus. He says "I'm sorry your experience wasn't perfect" and tells me he's going to look into it and give me a call back. No call back for a week in the mean time I learn a client of mine had used the same bus exactly a month prior where she said the lights were shutting off and the music wouldn't work. Same basic electrical problems. So I call Monday to speak to Greg again. He tells me the music and lights shut off because somebody "urinated" all over the floor by the electrical panel. Nobody was on the first bus long enough to even do something so disgusting, and how is it that the same bus had the same problem a month ago, but this time it's MY fault? I talked to all of my guests and we can all testify that is 100% a lie and it's All About You Limos's fault that their bus is having electrical problems and not ours. I asked for a partial refund (the rate for the hour I spent on a dark bus and in the parking lot, and the hour spent on the new bus that I did not agree to pay for, and my $100 deposit). Greg told me the wooden panel that fell on the new bus cost $200 to fix when I took pictures and you can clearly see the way to fix it is to just screw it back on with a nail. Greg was completely unprofessional and defensive when my guests and I paid hundreds of dollars to enjoy our night. Nothing is Greg's fault in his eyes. He talked to me very poorly and has no intention of making this right. This is not how you run a business!! read more

Do not waste your money with this trashy and unprofessional company! My friend recently rented one of their busses and it was horrible. The air conditioning was leaking on everyone, the radio didn't work half of the time, no bathroom (that she was told would be on the bus), rude driver who would have died if he smiled at anyone, the lights and music shut off completely in the middle of our time on the bus so we literally pulled over on the side of the road so the driver could "look into it" to no avail. Finally a new bus came (that was half the size) and the bus driver refused to give us more time on the bus after wasting so much time dealing with the faulty bus. Neither of the busses had handles to hold onto while standing and dancing on the bus so there were several incidents where people were falling due to hard braking and hard turns. It was a huge disappointment, but what's even more disappointing is that this company doesn't respect its customers. With all of these problems, they refused to refund my friend even partial payment. The only thing they told her was "sorry we aren't perfect". When charging someone hundreds of dollars for your service, you better be damn near perfect and when you fall short, own up to it and respect the people who are supporting your business. Definitely will not be using this bus service in the future and we will be sure others don't as well. read more

I used this company and the bus we were provided was very very upsetting. The insides of the bus were very cheap, the seats were fine but the walls were pretty much falling off. The ceiling had absolutely nothing to hold on to which made it very hard to have safe fun standing experience. The lights and speakers shorted out multiple times and we did not have music for about 30 minuets. The overall experience was not good and I will not be using this company ever again! read more

Worst, most embarrassing experience. Unsafe as well. The driver texted on the highway with her phone on her lap so many times a person in our group asked her to stop. They were nearly an hour late without calling to let us know. Apparently the bus we rented was rear-ended on the way to our pickup. So they sent an "upgrade." The transmission went out on the upgrade while we were on the highway. Hot air in June blew on us the whole time. No aux cord which they assured us they had. Third bus blew water all over guests from an air conditioner vent. Their way of making it right was half off. What a terrible experience. Go elsewhere. read more

If I could review and not put a star I would. We used them for a wedding and they were 45 minutes late lying saying there was traffic but actually they did not clean the bus the night before per the driver. The included champagne does not exist. There was no air conditioning working which led us all in wedding attire sweating including the bride. To top it all off the driver was sleeping and we had to wake her so that we could leave and go to the wedding after stopping for pictures at 3:30pm. The driver was a reckless driver and we thought we would have crashed or she would have flipped the bus. We considered ubering at one point because she was so unsafe. If you want your day ruined then go with them but it would be in your best interest to not use this company. read more

Used them for our wedding limo service this past Saturday. Driver was early, super accommodating and professional. We drove all over St. Louis and he patiently waited for us at every photo stop. We were probably being a little rambunctious, considering our wedding party was 16 people but he was totally cool with letting us have fun as long as we were being safe. Thank you!! read more

Used them for my friends bachelorette party this Saturday. A M A Z I N G!!! The bus was fantastic, everyone had a blast! Our driver, erin, was so incredible! Everyone on the bus said the same thing. Seriously the BEST party bus experience I have ever had. Thank you!!!! read more

Got a limo from them for my wedding, they showed up early, very polite and made sure to keep my wife happy. Couldn't have asked for better service. read more

Outstanding service. Dan was our driver and was amazing. We used this company for a college graduation party. The bus was immaculate and the service was above and beyond. Could not ask for a better trip. read more

The worst limo company in the St. Louis, MO area. Here is the story that happened with my future wife and me. Before the pandemic hit, we decided to rent out a party bus for our wedding. So, we put a deposit down for the party bus we wanted, like you do for any rental like this. Our wedding had to change drastically due to the pandemic which caused our party bus options to change as well. Instead of having the party bus before the wedding as the original plan, we decided to have the party bus after the wedding. All About You Limos said they would not allow us to use the party bus after the wedding because they have had bad experiences with heavy drinking at the wedding. This makes no sense because this company has party buses that are being rented by college kids who are getting absolutely smashed before they get on these party buses. Since the company said we were not able to use the party bus and our only option was to use the party bus after the wedding due to the pandemic, we were going to lose out on our deposit. This obviously sucks since this was due to the pandemic and no other factors, but it is what it is. We instead wanted to put the deposit towards a limo that would deliver my fiancé and her bridal party to the venue, but they would not do this for us because our deposit was for the party bus and not the limo. They also had interest in the party bus that we were going to use. This company is only in to make money and I would not trust them at all. They will do whatever it takes to get your money and leave you high and dry. NO GOOD!!! Also, terrible customer service. read more

NEVER USE ALL ABOUT YOU LIMOS!! worst service I have ever had and so dishonest! They charged me for an apparent broken radio that WORKED till 3am (when we got off the bus) and charged my debit card without any phone call stating they were going to go ahead with payment or permission! This bus was a month ago and they are now trying to be sneaky about it and charging me for it! This is horrible customer service and I hope nobody ever gets screwed by them like I did! read more

We used this service for a bachelorette party. We were supposed to be picked up at a certain time and and hour passed and they never showed. We had a hard time tracking down the company who gave us the excuse that the driver assigned to us had a wreck. So we finally get picked up by the manager who was very apologetic and agreed to refund 2 hours of our time. (Keep in mind they were already late). We ended up meeting up another driver from the company on a different bus, so the manger offered to upgrade us to that bus which was bigger and more expensive. It was a fun bus, we had a great time on it (when the driver wasn't watching us dance through the rear view mirror -awkward) ! When it was all said and done and we contacted the owner/manager for the refund he promised, and he seemed to have a sudden case of amnesia and didn't want to comply. Even though we had an impromptu upgraded bus for the error, this was very unprofessional. He implied he would give us the refund on the 2 hours if he got 10 positive reviews from our party. Wrong sir. That's not how you run a business. And ps-your vibrating saddle wasn't all that. I don't recommnded this limo service! read more

We used AAYL for our wedding day and everything was fantastic. They are so easy to work with and very responsive with any questions (which was basically all via email, my preferred method!). Day of - driver was awesome (Dave we believe). Took us everywhere we wanted and was very courteous. Would definitely use this company again!!! read more

I used this company for my parents' 50th wedding anniversary celebration. I booked the service by talking to Gary, the owner. I felt the rate was very fair, and enlisting the services of a small, independent, family-owned business was one of the factors I considered in choosing this company. Communication and responsiveness were excellent, and I fully expected a great experience for my parents. What we got was very disappointing. The driver was to arrive for passenger pick up at 3pm. He did not call me to tell me he was going to be "a little late" until 3:03. He stated he was "stuck in traffic". This was pretty hard to believe as this was all happening in rural southern Illinois. He did not state how late he was running until I had to call him back to find out. Turns out he didn't arrive at the passenger pick up until after 4pm. I found it to be very unprofessional to call after the pick up time, when he would have known well in advance he was going to be late. From there the experience was about the same. The driver did not know the expectations for the route and had to ask my sister for directions to the destination. His lateness prevented the additional stops we wanted to make during the afternoon, to take pictures at my parents' childhood homes. Daylight was gone shortly after his ultimate arrival and we were on a schedule. Highly disappointing. The driver did not tell my parents how to operate the heat in the passenger area, nor did he give them directions on how to communicate to him during the ride. The driver also did not seem to know that his day was done after reaching what was supposed to be his final destination, as he called me to ask when he was supposed to pick up his passengers for the return trip. This was a one way route. I believe he may have been confused as he was not given a tip at the end of the trip. Him expecting a tip after such poor service was perplexing. I did speak to the owner Gary the next business day. He was extremely apologetic and again quite professional. Stating that this is not how they do business and that the driver admitted he "screwed up". He refunded some of my money. He offered no excuses, just apologies, which I felt was appropriate. He offered a "great deal" on any future service I may need and that he would drive the car himself if necessary. Overall I felt like this was a case of poor communication from the point of booking to the point of service. I would recommend any customer be diligent in follow up with this business in order to ensure a quality experience. That said, I feel like I did just that but had a poor experience anyway. read more

The only reason why this company is getting 2 stars and not one is because the driver was super sweet and on time. I reserved the OMG bus 2 months in advance for my Bachelorette/ Bachelor Party . The day before it had broke down and they offered a different bus (the Serpent) or refund my money. Of course what am I supposed to do the day before my party. Oh and the owner wasn't going to compensate anything for me, but finally did after 2 phone calls. I understand things happen and it wasn't his fault but I was told the serpant was a lateral move and it was far from it! We had 45 people on it AND WE SUPER CRAMED and I was told it could hold 65. There's no possible way it would hold that many people.DO NOT ORDER THIS BUS! They must never clean out the septic tank because anytime someone would flush the toilet it stunk up the entire bus! It was so so gross! When I first got on the bus I sat down in a white outfit and a big black mark got on my dress. The serpant bus is long so it snaked around and had so much movement that I got motion sickness bigtime! So did my fiancé. Two other people threw up after getting off this bus. It ruined my party. I had one drink at the winery and the thought of riding on that bus made me even more sick. I didn't bother complaining to the company because I knew I wouldn't get any money back considering it was like Pulling teeth to get him to knock just $200 off of the $2000 bill. I will not be a returning customer. Btw.. I own a company in the wedding industry and this was not the kind of customer service I would ever refer to one of my brides. I hope you get your business together and start taking care of your customers in the future. read more

DO NOT RENT FROM THEM!!!!! I rented the 20 passenger H2 white limo for my 21st birthday party. The limo arrives, and NOTHING on the inside worked. There were no lights, no music, no electricity or power at all. (Why wouldn't someone check this before driving all the way to our destination?) The limo driver is trying to get ahold of Gary (the boss)..and after standing there for 15 minutes, he decides to transport all 19 of my friends and I to the limo warehouse to pick up a new limo. We waited outside, in the cold, in the dirt and gravel, for about 10 minutes. When he brings the new limo, there was no cord to play the music. We had to wait another 15-20 minutes for him to find the cord to play music! We FINALLY arrived to St. Louis (at 11:30) an hour behind schedule. When it came time to go home, we were dropped off at about 3:15 a.m. BUT my original drop-off time was for 3:00 a.m. (from 10pm-3am) I lost an hour of my time, and an hour of my money. When I called Gary (the boss) on Monday, telling him what occurred and telling him I should be compensated in some sort of way, HE WOULD NOT, AND DID NOT, give me anything back. I believe it has to do with my age, being only 21 and them taking advantage of that. I am very very very very disappointed that I chose to rent from All About You Limos, and I will never do it again, and I will tell every single friend of mine about my bad experience with them. I should have chose Jeds Limousine, they probably have their ''stuff'' together a little better. read more

I rented a beautiful 40 passenger limo bus for my wife's birthday. I was impressed from my first contact with the company. They were very friendly and not at all pushy. The rate was almost too good to be true, but they delivered exactly as they promised and more. The driver was extremely personable and professional. He held the hand of each lady as they exited the bus. I would highly recommend this company to anyone looking for this type of service. read more

We used this for a bachelorette party on sept 9th. The bus was fun once it showed up- it was an hour late which was quite the buzzkill. We had a hard time getting someone on the phone to figure out where our bus was, and once we did, we were told our driver had gotten into an accident and they thought someone had covered our event (okay honest mistake). The manager said he would drive and get us ASAP and told us he would refund us 2 hours of time. We ended up getting upgraded to a larger bus which was Wild West themed and highly entertaining. Now almost a month later, they only refunded us one hour because they figured we would cut our night an hour short. It's a bachelorette party, we definitely weren't planning on going home an hour early! So, while it was still tons of fun and I would have rated it a lot higher even with them being an hour late, we paid a lot of money for this one special event and for a certain amount of time and they are trying to get out of refunding us for the time we paid for. read more