Very unprofessional and will rip you off with zero remorse or concern. Not only was the service bad…read morebut I was overcharged and not even given a price until after they'd fixed the watch. Had I known I was about to be ripped off I'd have gone elsewhere.

Sorry for the long read but worth before going!…read more The most unprofessional business I have ever had the misfortune of dealing with! My ordeal started when I took my Fossil watch in to have a broken stem repaired. They were unable to repair it has I waited. He said it would take about a week to get the part and ship to me. I agreed and he charged me for the repair upfront. 2 weeks pasted and I called to see if my watch had shipped, he said yes. 2 weeks go by and no watch. Called again he said it was shipped. I asked for a tracking number and he was unable to provide one. I returned to his store as I was in the area to see if it might still be there. He looked and could find no trace of it. No return tag that I still had, no tracking that it shipped, nothing! I finally realized that I was not going to receive the watch as it was either lost or he did something else with it. I asked him to replace the watch with the same design and he said he would. Another couple weeks I called and asked if he had found a replacement and he said no, he was not going to get one. We finally decided that it would be best for him to refund the money I had put out as well as a fair value for the lost watch. He said he would send a check. A few weeks go by and no check. I called and he said the check was mailed. I waited a few more weeks and still no check. I then went to his shop, as I was in the area again. When I showed up he said that he would give me cash but he did not have enough to cover it. He then said he would write a check which took him forever to find his check book. Finally got the check! He asked if I received the other check to rip it up. It has been over a month since I was last at his store and no check in the mail. I recommend that you never leave a watch of value in this man's hands as he has no idea what he is doing. Never ever will I enter his business or recommend him to anyone other than don't go!

Love this place and I trust them with the goods. Just got my almost 20 year old Omega Speedmaster…read morePro back today - pusher springs. Igor has serviced Rolex and Panerai for me previously. Highly recommend.

Very fast work and great customer service, maintaining my 1992 Rolex DateJust. Prices are great as…read morewell.

Very helpful - replaced a battery - had me order a new bracelet for my work watch that had busted -…read moreI have a nicer watch I will be taking to see if it can be repaired... The only con is the store hours are abbreviated - Interesting clocks of all types in the entryway- like visiting your Grandparents house!

Used them for years...it's a true pleasure to deal with professionals! I have had them repair…read moreexpensive clocks and old battery operated ones. They are cordial and great to deal with. Thank you for keeping my old thrift store clocks ticking and great advice on my Maureen Walsh

Deceiving and Dishonest, I took my watch in for a battery replacement and when I asked what be the…read morecharge I was told $10 but when the female finished the job the bill was $12.72...It's not necessary to lie to a senior citizen

I will give her due ~ she is so talented! No doubt I love the expediency of her service but her…read morecustomer service is zero to me. I've tried. I've gone back over and over ~ never thankful. To be honest rude at times.

Everything went good.I went in one day after cutting the son's hair and went in and became a client…read moreof theirs.I had been a client for ten years now.All my jewelry.Comes from here You can trust them.You can count on them.They're just amazing.People, comes from this one place and they sell it to you with love, honor and respect

Fixed my husband's watch for a reasonable price. Customer service was amazing. I will definitely…read morereturn if needed.

Keith is fantastic and an honest and kind business owner. I live in Washington, DC, and have a…read more20-year old Cuckoo Clock that was in storage for about 10 years and wasn't working. I contacted the manufacturer in Germany and they referred me to three authorized repair shops in the US, of which Keith is one. I went down the list and the others said my clock was out of warrantee and referred me to other websites to look for a repair shop. To the contrary, instead of telling me my clock was out of warrantee or asking me to ship the clock to him, Keith shared some initial steps for me to take to first see whether the clock will restart. After a few follow up text messages, my Cuckoo clock is back up and running -- and singing sweetly on the hour and half hour. Keith, you're a gentleman, and you didn't have to help me via phone and text. Much appreciated, and I wish I was in your area to thank you in person. -Drew, Washington DC

Thank you Keith! I truly cannot express the relief you have just blessed me with…read more I'm in Texas and my cuckoo clock purchased in Rothenburg ob der Tauber in 2023 decided to stop working in January this year... I've been stressing and calling all numbers on the Authorized Repair shops sheet provided to no avail. :( Finally received an updated list and called you, being the 1st listed. Thank goodness! In a 5 minute and 10 second call you amazed me with your direct, to the point, fix it attitude and yet so pleasant and happy to help. Truly. I value your knowledge and willingness to support, which is truly something you don't come in contact with much these days. Your Customer Service to a stranger in Texas is AMAZING! Many Blessings to you, Teri Hall Texas

Wow, I am so pleased to have found this business!…read more They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience.

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.