Love this place and I trust them with the goods. Just got my almost 20 year old Omega Speedmaster…read morePro back today - pusher springs. Igor has serviced Rolex and Panerai for me previously. Highly recommend.

Very fast work and great customer service, maintaining my 1992 Rolex DateJust. Prices are great as…read morewell.

I love this place! I take all my watches add my jewelry to get repaired here I've been coming here…read morefor over 5 years. Kevin is the best!

Took my husband's watch in to have the shattered back crystal repaired. I assumed, this would…read moreinclude, cleaning the glass out of the gears. After picking the watch up, I noticed, it's not keeping time. But it's an automatic watch and needs to be moved to "wind". Discover, the second hand stops at the 19 sec mark. Bring watch back in and explain, that I think there's a piece of glass in a gear. The owners takes watch and says, it's working fine. I explain, it's not, that it will stop on the 19 second. He then throws up his hands and says, "That's not me, I don't have anything to do with that. I replaced the crystal. The watch needs to be serviced." I ask, ok, who can do that? He says, he can and that will be an additional $125. So, you replace the crystal, don't bother to advise me, to clean the gears, is an additional service? This guy thinks I want to pay $79 to replace the crystal but not have a working watch? This is his business, he should have told me, these were two separate services. Will never use this place again and will let anyone who wants to know what a horrible business this place is.

Had a watch repaired and they did a fantastic job. Great customer service and very professional. So…read moreglad to have found a local jeweler I can trust for repairs!

Crystal was excellent! Staff was friendly and knowledgeable. Highly recommend. Will be shopping…read morehere again.

Top notch service with a local touch! So glad to find them for all my jewelry needs!read more

Very nice family jewelers that gave us their undivided attention. Great staff that explained all…read morethe different watch features with enthusiasm. Great price on a Bulova watch and gave us the early Black Friday markdown. Would definitely do business again

Jewlery by Selin is very professional, and will be honest and realistic when discussing your…read moreJewlery which I appreciate because it allowed us to come to the best decisions when choosing our wedding bands. They are very experienced and respectful and provide a top notch experience. We loved having my engagement ring resized there, bought both our wedding bands there, customized by wedding band, and they even helped fix one of my white gold chains to hold a special gift from my mom on my wedding day (a diamond pendant made from my grandmothers engagement ring). We will always go to them for our Jewlery needs. They have the honesty, timeliness, and integrity I look for in a Jewlery buisness, and I will always trust them with my most precious pieces!

I walked in with an old necklace that I love that needed repair. The owners bent over backwards to…read morehelp me repair it within my budget. Everyone was a classy, kind, and efficient. Will certainly return next time I need jewelry or a jeweler!

I'm a vintage collector and had been burned by two watchmakers in ATL before finding Its About Time…read morein Johns Creek. They are highly skilled and honest. I travel 45 minutes, passing many other watchsmiths to go see them. HIGHLY RECOMMENDED

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

great staff, friendly and professional. I took my wife's Gucci watch to get serviced and they did…read morea great job. highly recommend this company

Very unprofessional and will rip you off with zero remorse or concern. Not only was the service bad…read morebut I was overcharged and not even given a price until after they'd fixed the watch. Had I known I was about to be ripped off I'd have gone elsewhere.

Good service Good price…read more Experienced staff Coming again and again I had watches adjusted and ended purchasing a chain from them, while I waited.

5 stars!!!! I had an amazing experience at midtown jewelers. Jennifer was extremely helpful, kind,…read moreand attentive. I brought in my dad's vintage seiko watch which was absolutely filthy after sitting around for ages and they did a pristine job of cleaning it. I also wanted the battery changed my unfortunately the inside was corroded but they offered me several solutions for that as well and tried to see if seiko had any parts to replace the inside so they could change the battery. Pricing is VERY reasonable and they are very quick and efficient. I would definitely recommend my loved ones and friends to go to midtown jewelers.