I love this place! I take all my watches add my jewelry to get repaired here I've been coming here…read morefor over 5 years. Kevin is the best!

Took my husband's watch in to have the shattered back crystal repaired. I assumed, this would…read moreinclude, cleaning the glass out of the gears. After picking the watch up, I noticed, it's not keeping time. But it's an automatic watch and needs to be moved to "wind". Discover, the second hand stops at the 19 sec mark. Bring watch back in and explain, that I think there's a piece of glass in a gear. The owners takes watch and says, it's working fine. I explain, it's not, that it will stop on the 19 second. He then throws up his hands and says, "That's not me, I don't have anything to do with that. I replaced the crystal. The watch needs to be serviced." I ask, ok, who can do that? He says, he can and that will be an additional $125. So, you replace the crystal, don't bother to advise me, to clean the gears, is an additional service? This guy thinks I want to pay $79 to replace the crystal but not have a working watch? This is his business, he should have told me, these were two separate services. Will never use this place again and will let anyone who wants to know what a horrible business this place is.

Had a watch repaired and they did a fantastic job. Great customer service and very professional. So…read moreglad to have found a local jeweler I can trust for repairs!

Crystal was excellent! Staff was friendly and knowledgeable. Highly recommend. Will be shopping…read morehere again.

We always have great service at Spencer's. Whether it's a watch batter replacement or my wife…read moregetting a ring reworked, we highly recommend them.

Top notch service with a local touch! So glad to find them for all my jewelry needs!read more

Jewlery by Selin is very professional, and will be honest and realistic when discussing your…read moreJewlery which I appreciate because it allowed us to come to the best decisions when choosing our wedding bands. They are very experienced and respectful and provide a top notch experience. We loved having my engagement ring resized there, bought both our wedding bands there, customized by wedding band, and they even helped fix one of my white gold chains to hold a special gift from my mom on my wedding day (a diamond pendant made from my grandmothers engagement ring). We will always go to them for our Jewlery needs. They have the honesty, timeliness, and integrity I look for in a Jewlery buisness, and I will always trust them with my most precious pieces!

I walked in with an old necklace that I love that needed repair. The owners bent over backwards to…read morehelp me repair it within my budget. Everyone was a classy, kind, and efficient. Will certainly return next time I need jewelry or a jeweler!

Wow, I am so pleased to have found this business!…read more They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience.

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

Very unprofessional and will rip you off with zero remorse or concern. Not only was the service bad…read morebut I was overcharged and not even given a price until after they'd fixed the watch. Had I known I was about to be ripped off I'd have gone elsewhere.

Sorry for the long read but worth before going!…read more The most unprofessional business I have ever had the misfortune of dealing with! My ordeal started when I took my Fossil watch in to have a broken stem repaired. They were unable to repair it has I waited. He said it would take about a week to get the part and ship to me. I agreed and he charged me for the repair upfront. 2 weeks pasted and I called to see if my watch had shipped, he said yes. 2 weeks go by and no watch. Called again he said it was shipped. I asked for a tracking number and he was unable to provide one. I returned to his store as I was in the area to see if it might still be there. He looked and could find no trace of it. No return tag that I still had, no tracking that it shipped, nothing! I finally realized that I was not going to receive the watch as it was either lost or he did something else with it. I asked him to replace the watch with the same design and he said he would. Another couple weeks I called and asked if he had found a replacement and he said no, he was not going to get one. We finally decided that it would be best for him to refund the money I had put out as well as a fair value for the lost watch. He said he would send a check. A few weeks go by and no check. I called and he said the check was mailed. I waited a few more weeks and still no check. I then went to his shop, as I was in the area again. When I showed up he said that he would give me cash but he did not have enough to cover it. He then said he would write a check which took him forever to find his check book. Finally got the check! He asked if I received the other check to rip it up. It has been over a month since I was last at his store and no check in the mail. I recommend that you never leave a watch of value in this man's hands as he has no idea what he is doing. Never ever will I enter his business or recommend him to anyone other than don't go!