I am really sorry to be writing a one star review. In fact, I had kind of decided to just pass on doing any negative reviews while the world deals with Covid, but this time, I can't just let it go, because the owner of the shop really, really let me down.
The long and short of it is this, my pet sitter saved my dog from drowning (that's a story for another review about my heroic my pet sitter). I felt like I couldn't thank her enough, and I wanted to get her a little trophy to go along with an extra big check. I ordered the trophy from this shop, and the lady at the counter told me it would be two to three days until it was done.
Over the course of the next 20 days I called and went in repeatedly, trying to pick up the little trophy. The owner always had some excuse why she didn't have it done; too busy with a giant order, the supplier was behind and didn't have the right trophy in stock, etc. etc. She always said it would only be another day or so, and that she would call me to let me know it was done. Well, she never called, and she didn't answer the phone when I called. Of course she never returned my messages either. I wound up just giving a the check to the petsitter without the trophy, but that felt so impersonal. I really, really wish the trophy shop hadn't dropped the ball. This was SUPER important to me to thank the person who saved my dog's life properly, and the woman at the trophy shop really let me down. : ( read more