These folks do some fantastic work! Our ham radio club has designed a logo and chosen shirts and Jackets. We are planning to put in a large group order in early September. Right now, they are busy making uniform shirts for thousands of area school students! They also do work for all the area public service agencies! Joy is a joy to work with! Here is a shirt she just made for me! read more

Turbo Threads - Turbo Threads made this for me! - Embroidery & Crochet Near Me - Rio Rancho, New Mexico

Turbo Threads did an amazing job on our company's work shirts and hats. Joy was the absolute best to work with. She was very responsive and went out of her way to make sure everything was perfect. We look forward to doing business with them again very soon. read more

Turbo Threads - Embroidery & Crochet Near Me - Rio Rancho, New Mexico

I read a review about the lady being rude, but went in anyway. Don't waste your time, that review and this are accurate. Glad I didn't at least waste my money. read more

I have known Paul since just after he opened Turbo Threads. He did all the work shirts for my company, he did shirts for my church for several years and now he does shirts for my side business. Turbo Threads is extremely quick, efficient, professional and the quality is outstanding. It's always a pleasure to go into their office as they are happy and upbeat. I used several companies before I found Paul at Turbo Threads. None of them stood out like Turbo Threads does. Turbo Threads also does our business cards. The cards always look great at an inexpensive price and quick turn around time. I have sent them unique designs and the work comes back amazing. I can't say enough about how great they are. read more

The work was okay, but not timely at all. They had a number of reasons for delays and didn't answer email timely either. I haven't been impressed with any embriodery services in ABQ or Santa Fe, these folks at least answered the inquiry. Prices within market norms. They were unable to put the original lettering that I had asked for. read more

Turbo Threads - This is part of the logo I required. But you can't tell which National Cemetery it is... - Embroidery & Crochet Near Me - Rio Rancho, New Mexico

The owner of this store is RUDE! We ordered shirts back in June 13 and paid for them. On June 26th the order still not placed because they said they did not get payment . Today July 18 the order is still NOT done. When I called to see what was going on with the shirts and to figure out if we can do something else because my daughter decided to switch schools. She was very rude, yelled at me for changing my order and shirt sizes!!! We changed one shirt size and kept the other two the same! I yelled at her back because this is uncalled for for a business owner! I am in complete shock over this!! How unprofessional and sad for the people of Rio Rancho that go to this shop and this isn't the first time there has been an issue we also had issues last year!! She doesn't care about her customers or her reputation!!; Period!!! read more

Ordered four hats beginning of April for a gift the end of May and still haven't received all of them. Getting excuse after excuse. Did the mistake of paying up front. Maybe I'll get the hats for my dad's birthday next May. read more

started using Turbothreads services 2 years ago, being a bit of a captured customer because my son required specific shifts for school only they could provide It's almost school time again, and of course the summer flew by and we need shirts prior to first day of school Went in this morning just after opening at 8:30. They are very familiar with schools requirements, being that the students choose a specific major and shirt colors must match your choice A bit overwhelming since my boy "forgot" his major But a quick call to his school solves the issue and with the help of super nice turbothreads...shirts should be ready just in time These are embroidered shirts, no stickers that wash away with time Shirt quality is top knotch... they can do just about everything embroidery wise, all the way down to a single hat, actually watched a fellow HAM operator pickup his single special order HAM hat, he was thrilled with it ! They do it right here, try to give them some time when you order... next year I promise to get my order in during the summer! Great place read more

The quality of their work was just amazing. Communication 10 out of 10. I got a quote within 10 minutes from my first call, Joy was very professional and prompt to answer all my questions. The product was delivered on the day that they promised. I also got great help from Kevin fitting my logo on the jackets properly. I am very happy with the final product and their professionalism. I Highly recommend doing business with Turbo Threads. read more

Turbo Threads - Embroidery & Crochet Near Me - Rio Rancho, New Mexico

We've used this local company for a few special orders for my husband's business. They are very easy to work with and worked very hard to fulfill our order despite supply chain issues and backorders. We really appreciate their diligence and communication! Will definitely use this business again. read more

My husband and I have been using Turbo Threads for the needs of our company for several years. They have done an excellent job of reproducing our logo on several quality shirts we have purchased there as well as some shirts that we have brought in. We have bought some quality promo gifts for our customers that they have printed with our company's name. Paul has also created some beautiful business cards for us. We absolutely love the friendly service and patience they have shown us. We ask a lot of questions and then change our minds and it isn't a problem as long as we change our minds before the thread goes on. We highly recommend Turbo Threads for your needs. read more

A great company where the owners take pride in their work, are friendly and fast and they really take an interest in the things you want. Not just another sale... I can create just about anything with their help and always satisfied. They provide high quality embroidery on our polo/work shirts and jackets and our clients are always complimenting us on our professional appearance. Thanks!! read more

The most flexible and affordable shop ever. Great community supporters as well! They have done each of my kids letter jacket embroidery, t-shirts and polo for employee events, and church events. Always lowest price and perfect execution. read more

I was very pleased with my order for different shirts for my company. They were quick to help me and made sure I was happy with my order. It's a family owned business, so I will support the over the big guys any day! The quality was wonderful and the customer service was great. I have gotten so many compliments on the shirt and had many people ask where we had them made. That really speaks to the quality! I will continue to use them for any embroidery projects I have in the future! read more

Wow! I can not believe what I just experienced that this place. All I doing was dropping off one of ten jackets that the embroidery appeared to be off. Instead I got dirty looks, rude comments and justifications why they weren't wrong. Again, I was just dropping off the jacket and had nothing to do with the sale. If this is how they treat their customers, I would take my business else where. I guess customer satisfaction is low on the priority list. read more

Keeping business local is always my goal. As a fellow small business owner I understand the challenges on both sides when a customer is not happy. Unfortunately and fortunately, I have more knowledge as a consumer and professional due to the industry I operate. My interactions with Turbo Threads ("TT") has been shocking and my business transaction disappointing. I always do my research. TT insistence on standing behind poor workmanship where 1) they had not yet even taken the time to inspect my complaint and 2) when they did, actually admitted that their work, the embroidery on a jacket, was at least an 1/8 of an inch off and acceptable to THEM (not the customer) speaks loudly as to why consumers need to stay away from this business. TT actually audio and video recorded, and harassed (dirty looks, sarcastic remarks, yelled at - 3 team members all together behaving the same way) the poor runner who was tasked to deliver the jacket at issue for their inspection. Why come back two days later and ask to inspect the jacket if their decision not to stand behind their work had already been made 2 days ago? They have also tried to use the "fine print" and "signs all over the store" as their basis for not reimbursing the cost of the jacket they damaged. TT says embroidery is an "art form" and a manual process that requires straight lines and seams, even going as far as saying our jackets were defective because we didn't purchase the jackets from them. All jackets were Spyder and The North Face branded. Apparently the purposeful slanted seam on the back of the jackets was not something to tell us would be an issue for them before taking our order. In fact, 8 out of 9 jackets were fine and within an acceptable range (to the eye not actual tape measure). I find it hard to believe that TT continues to ignore reasonable responses to their excuses. Instead, just coming up with another excuse. TT offered to embroider another jacket "for free" but would not replace or reimburse the cost of the jacket they ruined. Why would we trust them again to ruin another jacket when they believe they have no requirement for accountability regarding their workmanship? Because "a customer supplies their own jackets" and the outcome is an "art form"? TT also offered to refund the $12 we paid to embroider a $90 jacket. Does this sound fair to you? Read their fine print, which is vague and in totality they don't follow themselves. We even asked for samples to approve all work before hand. Apparently this also doesn't matter because TT still feels that they can show you a proof, including the one we got on actual fabric, and do or provide something else or of lesser quality because they say their fine print allows for it. I was the purchaser and never was my signature required. From a business and legal perspective, you can't hold the fine print against someone who didn't even get it before hand. I based my decision to move forward on the proof provided. Although we are NOT all that happy with most of the jackets, a reasonable person understands there can be acceptable variances in any industry. The one jacket and embroidery at issue is not within reason and an acceptable variance. The list of excuses and blame goes on and on. Consider your needs and if 1/8 of an inch matters. If customer service and a materially straight embroidered logo also matter, then TT is not the business to work with. Posting the email exchange between us, and even the video they allegedly took of my runner would definitely show TT defensiveness, lack of professionalism, and customer focus this business has displayed thus far. Consumers do your research with embroidery. DO NOT TRUST TT. Keeping business local isn't always the best option when it comes to working with businesses like TT. Rio Rancho should be ashamed to have TT in their business community. What further due diligence could a consumer do to prevent a bad business transaction like this? Nothing. Update: 06.13.18 Please message me here on YELP for a copy of TT's "fine print" and our email exchange. TT response, along with the forgoing items, will be the nail in the coffin for staying clear of this business. Consider the fact that another independent review also states TT "yells" at their customers, it is fair to assume my poor runner is telling the truth. read more