Gisele, you obviously get to respond, but you lack the capacity to simply listen. You keep repeating yourself and saying the same thing over and over. You are unwilling to hear my side of the situation. I keep trying to tell you that I was more than willing to follow the same instructions and pay for the extra day, but you just robotically respond with the same answer. The problem arose when you were rude to me, a behavior I had overlooked several times before. You jumped to conclusions!
We have used them to board our dog since we adopted her last winter. The quality of service, along with the courtesy of the owner has declined. She has also become unreliable. We called them to board our dog this past week, and she couldn't find our dog's file at first. After finally finding it, she proceeded to tell me that I was being unreasonable about having to pay an extra day, and I had said nothing to indicate this. I paused for a second because I didn't hear her fully when she was going over the weekend requirements, and she must have taken this to mean that I didn't agree to the terms. She said, "What is it about this that you don't understand? This is nothing new to you." I said, "Pardon me? I have no problems with the weekend requirement of being charged an extra day and never have." She then proceeded to say that I have a very difficult dog for them to keep, which had nothing to do with what we were discussing. After almost ten months of being their customer, none of the people who work there have had a single negative thing to say about our dog. The trainers and workers there talk about how much she loves people and that she is very easy to care for. While she is other dog aggressive, they are professionals who understand that many dogs are. They even told me that she had learned to associate better while she was there. The owner claimed that this type of dog is rare when that is untrue, and as a professional she should know this. She also should be equipped as someone trained to deal with all types of dogs. If she isn't, she is in the wrong business. She was very rude. She told me that she didn't have time to deal with me and hung up on me. I am not an unreasonable person and have never been treated so poorly by a proprietor. This is not the first time she came across as disorganized (not able to find our file) and abrasive, but we loved the people who worked with our dog there which is why we have stayed with them as long as we have.
If the owner doesn't want to treat her customers with respect, plenty of other boarders will. This has become a "hit or miss" establishment, and the owner can be downright hostile one minute and cavalier and aloof the next. Also, if you decide to board your pet there and if your pet is at all allergic to or sensitive to pork, you need to tell them. They will not ask. She feeds them hot dogs without telling the owners. She fed them to our dog once even after I specifically told them that she is on a special diet. She didn't write it in her file the first time I asked her to. I had to remind her, and my dog's stomach was upset for days. read more
