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    Exotic Tropicals

    4.4 (10 reviews)

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    Becky M.

    It was a rainy day, perfect for doing errands. I needed light bulbs for my fish tank, so I hustled over to Exotic Tropicals. I suppose I could have picked up similar bulbs at Walmart, but I'm just so anti Walmart and I love the service, knowledge and expertise at this store. I came with the intent to buy 2 bulbs, but when I saw there were colored bulbs, I bought those as well. What impressed me most about this visit was the checkout process. Each bulb was taken out of the box and the light tested. One bulb was not working. So the gentleman went and got me a replacement bulb. They've gotten into the habit of testing them because so many have come defective in the shipping process. You don't know how relieved I was not to find that out at home, especially having to pack up the toddler and return. I cannot speak highly enough about the professionalism, knowledge, cleanliness and inventory in this pet store. It's top notch. Don't even think about going anywhere else. Save a trip and make this your only stop. Well done, Exotic Tropicals!

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    3 years ago

    Very helpful staff and volunteered to order dog food I needed that they didn't carry.

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    2 years ago

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    7 years ago

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    15 years ago

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    9 years ago

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    12 years ago

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    9 years ago

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    11 years ago

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    Review Highlights - Exotic Tropicals

    Very friendly and knowledgable staff, high selection, willing to order (within reason) other products.

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    PetSmart

    PetSmart

    (9 reviews)

    Chewy.com is owned by PetSmart, or the other way around…read more I have been feeding this food for years. My dogs eat it and like it. My issue is with Chewy/Petsmart and Royal Canin. I get their food through an auto ship and they keep raising their prices. In one month, they raised their prices over $30 a bag AND decreased the size of their bags from 35 lbs to 30 lbs a bag. Last week I changed my auto ship because they had dropped their prices $37 a bag. Today, I got a notice that I was getting my auto ship, that I couldn't cancel it, and that they had raised their prices over $30 a bag again. I don't know what's going on with them but that's pretty messed up. They SAY the price increase is due to shipping but there is a Royal Canin plant 40 minutes from my house. It's not like they are shipping it across country. I could go pick it up myself for the cost of 4 gallons of gas.

    This is the most friendly staff at any PetSmart I have ever been too, also they always say hello…read moreand welcome to PetSmart. The store is also clean and organized where everything is easy to find no matter what pet you are looking for and the best is that it doesn't even smell like an animal of any kind! My little Hobie (which is a Yorkie/Chihuahua breed) loves Jenny in grooming, she does a great job and I wouldn't dream of taking him anywhere else, she is extremely excellent at her job and so gentle & kind to my little boy just as I'm sure she is to all the pets that come thru the door. I highly recommend PetSmart in Cookeville, Tennessee!!!

    Petco

    Petco

    (7 reviews)

    I took my lab in 11-1-2024 for bath and de shedding treatment The total was over 70 dollars…read more After I got home, I don't think she had even been bathed. No decrease in shedding and she still smells like a dog! I had previously taKen our previous dog there and they always did wonderful.

    Avoid Petco Cookeville grooming…read more Abysmal customer service. Made an appointment in advance for my two labradoodles. Followed Petco rules, including forms with vaccination records. Records came from our kennel, which has the vets' records on file. Two weeks later, when I arrived for my appointment, groomer would not accept my records. We were able to contact our vet up north for one dog, but the vet for the other (in Crossville) was closed on Saturday. I asked the groomer to call the kennel so they could send a photo of the other's record, but she refused. It had to be from a vet. When I told her the record is the same one the vet issued, she said that did not matter. The record must be from a vet. When I said that is not what the online registration form said, she said that did not matter. When I asked her to look it up, she raised her voice and said it did not matter. The discussion became a little heated and she refused to groom the pet. The manager, Seth, said it did not matter what the registration form says, that is their policy. I contacted the kennel, and they were willing to text a photo of the vaccine record, but groomer and manager said no. If they want a specific document, they should request it. Two weeks - and an hour drive from Crossville - all wasted.

    Exotic Tropicals - petstore - Updated May 2026

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