Chewy.com is owned by PetSmart, or the other way around. I have been feeding this food for years. My dogs eat it and like it. My issue is with Chewy/Petsmart and Royal Canin. I get their food through an auto ship and they keep raising their prices. In one month, they raised their prices over $30 a bag AND decreased the size of their bags from 35 lbs to 30 lbs a bag. Last week I changed my auto ship because they had dropped their prices $37 a bag. Today, I got a notice that I was getting my auto ship, that I couldn't cancel it, and that they had raised their prices over $30 a bag again. I don't know what's going on with them but that's pretty messed up. They SAY the price increase is due to shipping but there is a Royal Canin plant 40 minutes from my house. It's not like they are shipping it across country. I could go pick it up myself for the cost of 4 gallons of gas. read more

This is the most friendly staff at any PetSmart I have ever been too, also they always say hello and welcome to PetSmart. The store is also clean and organized where everything is easy to find no matter what pet you are looking for and the best is that it doesn't even smell like an animal of any kind! My little Hobie (which is a Yorkie/Chihuahua breed) loves Jenny in grooming, she does a great job and I wouldn't dream of taking him anywhere else, she is extremely excellent at her job and so gentle & kind to my little boy just as I'm sure she is to all the pets that come thru the door. I highly recommend PetSmart in Cookeville, Tennessee!!! read more

PetSmart - This is my sweet little dog, Hobie - Pet Stores Near Me - COOKEVILLE, Tennessee

I have a Pyredoodle and they always take great care of Jasper He is always eager to get out of the truck when we get there Jasper is a high energy dog that weighs 80 lbs. it is not easy to groom Jasper but they do a great job and they always have patience with him read more

The groom service is good and staff very nice. Just wanted to let dog parents know that I had grooming service 2 weeks ago and my little one came down with kennel cough. Be cautious and ask if any cases reported. They may tell you but probably not. Spoke to store manager an according to corporate office they do not inform customers or reimburse for vet bill. read more

Amazing!! Went above and beyond in the customer service department!! We travel a lot and it's so hard to schedule grooming for our person(Miss Bertha Lee) We always go to PetSmart, but this store exceeded our expectations-from the moment we walked in they took care of us A+ ALL the WAY! Thank you Seth for fitting her into your schedule and we couldn't be more thrilled! God Bless and Thank You to the entire crew!! read more

asked for a employee to help us look at a cat we wanted to adopt when they said they would get another employee to help us over by the cats we went back over and stood there for a hour waiting. when someone finally showed up they started talking to the other customer that had just walked up. the employee then told us to wait and the cat we were trying to get was adopted by the customer that show up AFTER we did. read more

We have used this store since it opened and found folks to be very helpful and the selection of items great. Then COVID 19 hit---just after a starved stray puppy wandered up into our yard, got parvo two days after she wandered up and in the ICU for 8 days. Fortunately, we could not find the owner who neglected her (as in no vaccinations, etc) so she is ours. BUT no socialization period due to the virus. We have talked with a wonderful trainer there and will start working on puppy's social skills with her this week. We look forward to getting back into the store and working with folks there. read more

By far one of the worst PetSmarts I've ever been to. And not just limited to PetSmart but pet stores in general. I have always had to hunt for someone to actually help me. I feel like there shouldn't be employers standing around gossiping to each other when there are customers actively needing help. Tonight's visit was 20 minutes and not one single person offered to help me when I was obviously needing help. I was right at the cricket stand and even wandered off to see if I could find an employee who wasn't standing talking and laughing with Co workers. This location goes through employees like a clean person goes through underwear. Never the same faces. I wonder why? Maybe bad management, maybe bad employee choices. Who knows. But considering I have 5 dogs, 4 cats, and reptiles, they are losing out on a large profit every time I walk out without being helped. You'd think i would have learned my lesson by now, sadly they're the closest "pet store" to me which is why I keep trying. read more

I love Pet Smart. My Aussiedoodle Vinny is now in his intermediate training course and he loves it. Victoria is a wonderful trainer. The employees are always so helpful and encouraging. Best of all they match competitor and online prices. I even found a pet sitter that will stay at my home when I need to go out of town. 100% better than the Petco store on the other side of town. Almost forgot to mention their grooming salon. Never a problem getting an appointment even last minute and Vinny always comes out looking beautiful. read more