The instant you open the door you'll understand why they have a one star review. The ammonia smell will knock you out. This comes from filthy cages for the rodents. I'd give them a negative star rating if I could. read more

For those who have been to Wicks's water world and know her personally she is amazing woman who has dedicated her life to wicks water world and she doesn't even take time for herself. She has been open since 1993 and has committed herself to caring for animals and her customers. Wick is getting up in age and she hires people to work and help with daily chores at her business, so why can't these workers see she needs more help physically to keep environments clean and safe???? They should be responsible for things that is hard for her to do now! Wick is a wonderful person, cares and knows all about every animal, even hand feeds baby birds every day and night! For her sake employees need to step up and help her/ Help her! Be proud of the opportunity to work with this dedicated/Animal Loving/Compassionate woman! read more

I'm still trying to recover from my trip to this HELL-HOLE! The overpowering STENCH when you walk in will knock you off your feet. Animals of every sort are crammed into filthy, too-small enclosures. The bird room was SO depressing! Overcrowded cages with NO toys or enrichment for the birds. Many had obvious health problems (one had a mangled, bleeding foot) & she's encouraging them to in-breed! The ONLY thing in any of the cages was nests & breeding boxes, with a cuttlebone for calcium to promote egg laying. The small mammal room wasn't any better. The chinchillas were in a tiny pen that had no place to hide & were so over-heated (they must be kept at 70 degrees F) that they were all sprawled on their sides & breathing heavily. The gerbils were so overcrowded that there was NO floor space for them all so they were crawling/climbing on top of each other. There's no doubt in my mind that the ignorant, un-caring owners are breeding almost everything there themselves! DISGUSTING! read more

Great service and open 7 days a week .miss wick has everything you need plus. Great staff and location in middle of town winner winner iny book. read more

This place is the best chicken fish anywhere because it's affordable it. It's less effort

As I understand it, this pet store has been in Crossville for decades and is clearly very nostalgic to the locals here. I am bewildered at how an establishment like this isn't closed down. I'm not even sure where to begin... NONE of the small animals had access to ANY water at the time I was there. Not even an empty water bowl/bottle- nothing in their "exhibits". The Guinea Pig & Rabbit had no food or hay. Ferret was the same- no food or water (let alone a hammock/hide). The 5 Chinchillas were all overheating in aquariums in the back corner of the room (which had to be about 80+ degrees) All were laying on their sides and were clearly in distress. It was absolutely heartbreaking. (I did comment on this to the store employee who said nothing..) Gerbils were in a 5 gallon aquarium that was so overcrowded they were literally jumping all over each other. My young children even noted these atrociously overcrowded conditions... The fish are in equally overcrowded tanks and without even knowing much about fish, I could clearly see many of them had Ich and/or were otherwise sickly. Many were dead and stuck in filters. At the far end there were 2 large turtles housed in an aquarium much too small and the water was so cloudy you couldn't see through it at all. When you think it can't get worse, please leave the store and DO NOT ENTER the Bird Room. (Better yet, avoid this place like the plague) The bird cages are FILTHY. No clean food/water dishes in any cages. NO enrichments (with the exception of nests/breeding boxes to perpetuate this back-yard *inbred* breeding operation, as other reviews have also mentioned) There were birds needing obvious veterinary care, including one with a horrific injury to its foot. After all this, I couldn't stand to go into the reptile room, but the last time I did a few years ago, I remember it being in really bad shape. Snakes in incredibly confined spaces with no water, proper humidity, things to climb, ect. Based on the reviews I've read about mites and other serious health issues, I would never advise getting a reptile here either. Expect to be followed and watched the entire time you are in this store as well. I used to think it was because they were worried about stealing but now I'm sure it's to discourage people from taking photographs of this obvious neglect/abuse/cruelty. THIS PLACE NEEDS TO BE SHUT DOWN. read more

I absolutely love Wick. She is so dedicated to her business and customers. Tons of people drop there unwanted and unhealthy pets off for Her to rehab and rehome too. We go every week for fish day just to see what has come in. read more

Have been 3 times in last month and tanks/cages always clean. Friendly and knowledgeable staff.

If i could rate this place lower than one star i most definitely would. The living conditions of MOST of the animals is heartbreaking. The animals, especially the reptiles, need to be given to someone who would properly care for them. read more

it is a beautiful and fun place to be! guys just be apreated that she trys her best to take care of the animals stop being mean to her yall

I love this store and the owner she loves her animals the staff was extremely helpful