**WORST CUSTOMER SERVICE I'VE EVER RECEIVED**
SHORT VERSION: AFTER 3.5 MONTHS, WE STILL DO NOT HAVE CONCRETE IN OUR BACKYARD. Ryan only showed up 22% of the time (4/18 times). Gave us a wide variety of excuses. *REFUSES TO REIMBURSE ME THE $5,787 DEPOSIT I PAID HIM (minus labor & materials). Poor communication and highly unprofessional. Zero sympathy for his customers.
LONG VERSION: We hired RYAN WESTWOOD to lay a concrete pad in our backyard in early May 2021. Between May 11 and Aug 26, Ryan committed to coming over to our home 18 DIFFERENT TIMES and ONLY SHOWED UP 4 TIMES (22%) to do actual labor (June 11, 17, 21, & 22). In other words, HE DIDN'T SHOW UP 78% OF THE TIME. The 14 other times he didn't show up were met with excuses (e.g. "I need an admin day", "family issue came up", "lent equipment to a friend and haven't gotten it back". He also had a head injury/concussion and sent us a photo, and it rained twice).
During 3.5 months, he only managed to clear the ground with a Mini excavator, put up the wood frame, dig 3 trenches for drainage spouts (he also dug another sprinkler trench to re-set and a hole for our trampoline). We had to follow up with him every week and ask "What's the plan? When can you come over?" It felt like I was nagging my brother-in-law to do us a favor.
I sent Ryan a Notice of Cancelation on Aug 26 and politely asked him to send us an itemized invoice with all of the labor & materials he had provided and reimburse us the remaining amount from the $5,787 deposit we had paid him. He refused to pay us back and even told my wife to "shut up" in a group text....HIGHLY UNPROFESSIONAL & DISRESPECTFUL! I also saw him once peeing out in our street during the daytime (yikes).
At the end of the day, Ryan didn't have the resources to get our project done in a timely manner and he expected us to be ok with it. WHAT WOULD YOU DO IF YOU WERE IN MY SHOES? read more