Customer service is rude. I was double charged for one product. Company rep stated it was my fault I didn't read their website. I told them I didn't find them online. She said my statements indicated I understood their company policy. I said my actions indicated I did not understand.
The disagreement was over the capacity of the trailer. I said that if I had known I would easily have selected a larger trailer. No sweat off my brow. That was the indicator that I did NOT see any website.
Then she said she explained it at the time of pick-up. I said had I known at pick up I would have ordered the second trailer at full load. She said I expressed the inability to take a second full load. I said I could have easily dumped the second load on my driveway and moved it the following week.
I said, "Look, I am willing to play by your rules and pay the double price. But I have to know what the rules are." She didn't have a juvenile response to that. She said "I'm not going to argue with you and hung up."
Now, I can put a hold on my credit card and duke it out with them. But they are NOT worth my time. I mean, OMG, these people are small time backwater scam artists. I would pay $30 just to get them out of my life.
Here is the upshot. They will never get my business again. They couldn't admit that they are no better than a lawyer that writes fine-print into a contract, so fine that 20/20 vision can't read it. Or the radio advertiser that speaks so fast that one can't distinguish the words. Come one, we've all seen and heard this type of so-called "used car salesman tactics."
I'll make sure they lose more than $30 of future business not counting my own. For God's sake, it's not like there isn't free topsoil advertised on KSL every day of the year. For your own peace of mind, get the free top soil and keep these people out of your finances and from treating you like an uneducated idiot. I learned very young, "The customer is always right." So if the customer is willing to pay what you ask, why alienate the customer? That would be the stupidest of all acts in a business setting. And that is who they are. read more