Five stars. Great first meeting. Awaiting estimate for replacing entire brick walk way leading to…read moreour front door..

Matt is very thorough and came through in a big way for us, on budget and on time. We needed a…read morechimney relined and it was a challenging old house- no problem for him! Many thanks!

Great and thorough service. Great explanation of what he did and recommended procedures to keep…read moreunit operating in top condition.

Have a gas fireplace ~15 years old that wouldn't light. Batteries had leaked in the electronic…read moreremote control box (should probably write a Duracell review...). Called Amazing Flame; was familiar with them from having periodic service before. Nolan D was on time, set up very efficiently, worked very methodically and was very clean. He was clearly knowledgeable and experienced. Performed a full diagnostic and a very thorough service -- important for a gas appliance. Not only brought the fireplace back into original working condition, but went to some trouble to remove battery corrosion from remote control receiver and save the cost of a new one. That was an unexpected and pleasant surprise. Amazing Flame isn't cheap but the expertise and value are there.

I feel offended with the quote I just received. $12,000 to $14,000 for a basic cassette style…read moreinsert fireplace, to replace a pre-existing funcitoning unit. No new construction, no new gas line, no new electrical. Average same units and installation in Woodbridge, VA are from $1500 - $3000 from a prior quote and researching Angies List for this area. When I doubled checked with the sales lady, she confirmed...$14,000 for their simplest P36 unit. I'm amazed and offended.

I highly recommend NOVA Fireplace and Stove. Dan the owner and Stewart the salesman provided us…read morebrochures and showed us the gas fireplace inserts that will work in our fireplace opening. Dan made a trip to our house to assess the exact insert and provided us with lots of tips. We immediately placed the order for the Regency Gi33LE the first week in November, with Stewart for the new gas insert inside our current wood burning fireplace. Much to our surprise, they were able to squeeze us into their schedule to have it installed before Thanksgiving! Dan and his crew professionally installed a new gas line/pipe and dedicated electric circuit inside our house for the new insert and arranged with the Town inspector to obtain permits and inspection. All went exceptionally well. Dan is incredibly knowledgeable about home construction and the gas fireplace products and business. On a scale of 1-10, I rate him a 10 on customer service. With the snowstorm on Jan. 25, 2026, we tested the manual turn on using batteries in case the power goes out. After the test, the fireplace would not turn back on, so I emailed him on a Sunday morning to see if there was a trouble shoot for this problem. Immediately, he phoned me, and within 5-10 minutes, we started the fireplace with his over the phone directions!! Wow, we were so pleasantly surprised and very much appreciative of his support!! We thoroughly enjoy our new highly functional and esthetic gas fireplace insert and the heat that warms our rooms. We shopped at a couple of local places, and we found NOVA Fireplace and Stove the most helpful for understanding the process, options, and prices. Dan, Stewart, and the installation crew are fantastic!! Plainly said, Dan is an up and up guy.

I recommend Jim Hoskins Gas Fireplaces. Jim came timely for a gas fireplace maintenance. He is very…read moreknowledgeable and professional.

Jim was very friendly, and knows his business from many years of experience. He fixed a problem…read morewith our fireplace after other service people had failed. I would unquestionably call him again if I need fireplace service or repair. And his prices are reasonable. If I had any issue, it was because he doesn't use an answering service - so when he was busy it sometimes took a while to hear back from him. I've previously hired two other fireplace companies in the area, and Jim's service was the best.

Shawn came in 3 days with the snowing day and fixed the issue in 10 minutes. Indeed he is the…read moreexpert and I highly recommend him to all of you.

After my initial call, Shawn made scheduling a week out super easy via direct text with him. He…read morewas on time, courteous, and showed up prepared to protect our hardwood floors and to do his work on our fireplaces efficiently and expertly. He inspected and performed basic maintenance on our two direct-vent gas fireplaces, including cleaning of the logs & firebox and replacing the ember material. One of the fireplace boxes had some exposed metal where the black paint had worn off in a few areas - so he even went ahead and spray-painted those areas since I had a can of 1200-degree high-heat resistant black spray paint on hand. Overall, I felt that Shawn was one of those good honest professionals you can trust to do the job right and for a reasonable price. He even gives a military discount which was nice. I will definitely call Shawn for my gas fireplace servicing in the future. Highly recommend!

We hired First Response Chimney for several big jobs on our 1901 farmhouse and guest cottage, and I…read morecan't recommend them highly enough. The main project was installing a new Blaze King wood stove, including a new chimney crown and relining the chimney with an insulated stainless steel liner. They also repointed and repaired the cottage chimney, relined it for a woodstove, and repointed the main house chimney. With a wood stove or fireplace, the peace of mind is everything. I never had a single doubt that the work was done safely and to code, and that's worth a lot when it's your home on the line. From start to finish they were extremely professional, reliable, and clearly knew exactly what they were doing. They also went above and beyond on the logistics. The cottage work was tricky to schedule because we had Airbnb guests booked that we couldn't cancel, and they worked around our calendar completely. They even cleaned up mid-job so the space was guest-ready at check-in. At one point the cleaners they'd lined up bailed, and the owner, William, himself drove out on a Saturday morning to handle it personally and did an incredibly thorough job. The repointing deserves special mention. A previous owner had carelessly patched the historic chimney with Portland cement, which is the wrong material for an old home. First Response ground it all out and redid it in lime mortar, matching the original and restoring it the period-appropriate way. It looks like it should- like it was never touched. And they fully cleaned up after every job.

I cannot recommend First Response Chimney Stove and Fireplace enough!! I had an existing fire place…read morethat was not cutting it with heating my house. My heat pumps were constantly running, driving my electric bill up like crazy. I purchase a brand new Hearthstone Heritage wood stove from First Response. The install was seamless. They showed up on time, made sure to move anything that would be dirtied or damaged in the process and even laid down mats to protect my hardwood floors. The workers themselves were professional and presented themselves as such. They went above and beyond to make sure the linear I purchased was insulated and securely fastened. I know I can sleep well at night knowing my family is safe and warm now!! Thank you First Response!!!

Our gas fireplace was not working (igniter sparking but couldn't light the pilot). I was hesitant…read moreto book Wammoth because of their pricing model: they require a full service inspection, cleaning and tune up which covers basic repairs but then will give a quote if more extensive repairs are needed. So basically $350 minimum but not knowing if it was going to be more expensive. I went ahead and booked them since we hadn't really cleaned/serviced our unit in at least 10-15 years. They did a phenomenal job cleaning the unit and the repair ended up being included in the service cost. Highly recommend this company.

I've used these guys for several years. They are fast, friendly and clean. But I've replaced the…read morethermopile in my gas logs twice and the valve and it has never worked right. Instead my logs keep cutting in and out. The problem is that I get work done off season. So by the time I use the fireplace, I'm outside their warranty. Today I emailed them to see what could be done to solve my problems and was told that parts are hard to come by due to the age of the logs, and that a new valve assembly would be $1,000. Jumped on the internet and found the valve readily available at less than $200. So, don't confuse friendly with effective. Everyone in the company is super nice, but I have spent roughly $1000 with this company and still have the same problem. Oh, and I did tell the installer last time right after he replaced the valve that it had cut out, and he said it was probably because it was new. I am not going to use them again.

My first time ever having my fireplace serviced (10 years). It kept flicking on and off. I went…read moreto yelp yo find a person and I found Liam. He is a true professional; solved my issue and completed the required maintenance. I even called him back a second time because the flickering was happening. He showed up and dismissed the issue with a solution. He didn't charge me anything! He is officially my go-to for my gas fireplace! Thank you!

Great communication, went above & beyond to clean fireplace. Very reasonably priced & was able to…read morecome provide support quickly.