Once again the maintenance team fixes problems with speed, great service, and in a clean way ! If you're looking for a home with a strong team that shows up within 24 to 12 hours, if not the same day, live at ALISO! The entire appointment process is smooth and fast. They even work around your schedule and communicate directly with us. The guys also love dogs. Thanks ALISO Maintenance team! read more

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DO NOT LIVE HERE. NOT SAFE. DO NOT TRUST MANAGEMENT. I have lived at Aliso for over 5 years. During this time, there were three (3) management changes--each progressively worse. Greystar, current management, is by far the worst. On Friday, July 11, 2025, I was viciously attacked in the "secure" garage when going to my car at night. I was cut multiple times in self-defense, punched, and slammed against a concrete pole. I am still physically injured and both physically and mentally scarred. Aliso's security was absent, both in-person and by phone, and I immediately called 911 to assist. I wrote to Aliso's management, Marina McElwee, that evening to explain what happened. Despite Aliso being open 7 days a week from 10 a.m. to 6 p.m., I was contacted only by e-mail on Monday, July 14th. It took 3 days to send me an e-mail that simply said, "I hope that you are OK." Amazing. I asked whether there was security footage, if the security footage was retained/reviewed, and whether Aliso would increase security measures based on this incident. To this day, I have received zero (0) communication. This is also NOT the first violent crime that has occurred in the "secure garage." There have been multiple car break-ins, including my own car, bikes were stolen multiple times, residents' personal property stolen, a motorcycle was stolen, and a car was stolen. After all of these incidents, Aliso has taken no additional steps to increase security to protect its residents. Also, after being notified of my attack, Aliso never issued a statement warn residents of the incident. It is worth noting that Aliso does warn residents of package theft, which occurs almost daily, and warns residents to not park in the incorrect spot in the garage. However, when it comes to physical attacks, motor vehicle theft, etc., Aliso remains silent. To this day, there are only two (2) security cameras in the garage. Each camera points to the gate at each entrance. It is also well-known that the "secure" garage for residents may be accessed freely by the public by using the elevator in the guest parking garage. Additionally, Greystar has reduced the security staff to only 1-2 security guards at any time. In previous years, Aliso maintained at least 4 security guards. Another cost cutting measure. It seems that Greystar and Aliso are waiting for an actual murder to take place in the garage until they actually decide to take steps to protect its residents. Although, at this rate, I am not certain a single murder would suffice. I am writing this review as it seems that Aliso's management is completely tone-deaf to what has happened. I remain frightened to enter the garage, walk the property at night, and to simply live without constant worry that I will be violently attacked and robbed again. For current residents, please be careful. For potential future residents, seek housing ELSEWHERE. This is not the place. Additional things to consider for PROSPECTIVE RESIDENTS: (1) The walkways are covered in dog sh*t and urine. There used to be a time when the walkways were power washed a couple times per week to maintain cleanliness. Not anymore. If you are thinking that it looked clean when you toured the complex...you are right. Greystar ONLY power washes the complex when there are scheduled tours. Otherwise, residents get to smell stale sh*t and urine on a daily basis. (2) Roaches are everywhere. Because of #1 above, roaches and similar pests are abundant. Walk the property at night and you will see. Management has done nothing to resolve. (3) Gestapo-like rule over amenities. In an effort to collect every cent possible, Greystar now hounds residents if they bring guests into the pool, movie room, etc. There is a policy that you must rent these facilities if you are excluding others and wish to have the entire space; otherwise, no contractual provisions exist that support Greystar's harassment. (4) Health hazard. The gym appears nice--especially compared to most apartment gyms. However, this gym is RARELY cleaned. Dust thick and present on almost every ledge and corner of the gym. Additionally, the pool is RARELY if ever cleaned. In years past, Aliso would hire a professional pool company to inspect and treat the water on a weekly basis. Now, no pool maintenance. A mixture of sunscreen and dead insects sprawls across the top of the pool. Hope you don't like swimming and, if you do, keep your mouth closed. (5) Security Deposit + Cleaning Fee. When you move out, Greystar/Aliso WILL attempt to collect your security deposit and charge you a cleaning fee. This is almost routine in nature. Every resident that has moved out is charged to clean the apartment, no matter how spotless it is. Is this against the law? Yes. Will Greystar still do this? Yes. Multiple residents and Aliso's cleaning staff have confirmed this sad fact. Do better Greystar. read more

I recently moved in and have already been really impressed with the community and the improvements being made! I'm especially excited about the new gate being added to the dog park. I've noticed that a lot of people use the dog park -- even some who don't live here -- so I'm really looking forward to it being more enclosed and secure. It's currently being built, and I can already tell it's going to make such a difference for residents and their pups. The cleanliness of the building really stands out too. The hallways, elevators, and common areas are consistently tidy and well maintained, which makes coming home every day feel comfortable and cared for. Maintenance has also been great -- they're responsive and you can always see them around the property fixing things and keeping everything in good shape. Overall, it truly feels like management is investing in making community better for everyone, and that makes a big difference! read more

Shout out to Jose from the maintenance team - he helped fix a plumbing issue in my kitchen today. He was very kind and professional and I'm very grateful for his help. Appreciate you! read more

Terrible experience with manager named Emily We had a scheduled appointment to tour this property and arrived on time, only to be greeted with one of the most unprofessional experiences I've had while apartment hunting. Their check-in system requires ID verification through a third-party app that simply did not function properly. This was clearly a technical issue on their side, yet instead of acknowledging it or offering a solution, we were dismissed. The manager (Emily) eventually came down, and to say she was unhelpful would be an understatement. She was curt, rude, and quick to shut down any reasonable attempt to explain that the problem was not ours to fix. Her repeated response was simply, "It's denied, we can't give you a tour," with zero effort to troubleshoot or accommodate. On top of that, her demeanor was unprofessional in every possible way. She carried herself with all the warmth and flexibility of a refrigerator--solidly built and completely unapproachable. For someone in a role meant to represent the property, she showed no customer service skills whatsoever. If this is the kind of management residents can expect, I can only imagine how actual issues would be handled once you sign a lease. Needless to say, we left without a tour and with no interest in ever coming back. read more

Security attendant was super helpful and led me all the way to the leasing office. Unfortunately the lady at the front desk was extremely dismissive and unhelpful. I understand there are rules and protocols to follow, it was simply the attitude that I was greeted with that prompted me to leave this review. read more

Would like to take my time to recognize and praise the maintenance team here at the Aliso Apartment complex. In particularly a team member named Jose, not only does he consistently go above and beyond to make sure that all needs are met but also does so cheerfully. I have been a resident at Aliso for over 3 years now and I have never lived in a building with a faster maintenance respond time. read more

It's been almost one year since I've moved out of Aliso and they keep trying to bill me for extra move out costs... I've emailed Aliso several times asking for a breakdown of the costs and they have to this day never sent them to me. Why would I pay for something when you can't even tell me what you're requesting me to pay for? Such a frustrating experience... read the other reviews; other previous tenants all have this same issue. My place was absolutely spotless. Most of these positive reviews are for random small maintenance requests and leasing tours for people who haven't lived there yet. read more

Aliso Apartments - Apartments Near Me - Los Angeles, California

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Aliso is withholding my security deposit. I lived there from 2021-2025. Photos prove I left the unit with no damages and in the same condition as when I moved in. I was present for the move out inspection and their maintenance person was late for the appointment and completely unprofessional. As you can see from the photos, he was taking pictures of quizzical subjects and making absurd statements to me about how I would have to "pay" for nonexistent "damages." He was crawling around on the floor and taking photos of clean areas for over 30 minutes in a small studio apartment. I reported this immediately to the leasing office and asked them to review. Their response was to withhold my security deposit. I've included my move out photos, photos I took during the inspection, and documentation from the office of the California Attorney General regarding tenant rights and security deposits. I hope this is helpful for anyone considering leasing an apartment at Aliso. read more

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Emily is a lovely and outstanding leasing manager who was super helpful and responsive when I was looking to sign a lease on short notice, highly recommend! read more

Our tour with Mia Lopez was great! It's refreshing to spend time with a leasing agent that actually feels like she cares about prospective tenants. She was also kind enough to show us extra units and shuttle us around the property. Very generous with her time, informative, and helpful :) read more

I would like to acknowledge the Leasing Agent Mia. The only reason why I'm giving five stars.I am a Broker , I went in inquiring about the Community , meet the front staff ( as requested by my friend) Tour and recon the neighborhood. I never divulged I was in the industry. Mia was very knowledgeable, professionally dressed and answered any questions I had, while in the office Mia was explaining the process and Emily ( I believe is the Leasing Manager) came and kept interrupting her. As a business owner, I know how frustrating that can be, and it was just overboard. I would recommend the management team give Emily sensitivity training for employees and or additional training for her role because that is unacceptable and embarrassing. Unfortunately, my friend will not be leasing at that community due to Emily because she does not want to deal with her in the future as a resident . The leasing agent again was amazing but they do need to work on Emily.. it is very unfortunate that they lost a very reliable prospect. read more

quick shout out to Marina and the other manager who was involved with helping us not get our car towed this morning! We just moved in this week & got a little confused in regard to where we should park.. we accidentally have been parking in someone's parking spot ( our bad..) & Marina attempted to call us a few times this morning but our phones were on silent. Instead of letting us get our car towed, she personally came up to our apartment and kindly warned us that the tow truck was already in the garage. Personally, she didn't have to do that.. and for us, we were very appreciative. So here's this yelp review to give Marina her flowers for saving us this morning.. very much appreciated! read more

I'm moved into the apartment for college and they have just been so helpful and really put in the effort to make sure I felt welcome and comfortabl. read more

After living at Aliso for over 4 years, I decided to move out of my 1BR on to a newer place. I reached out to Marina the Leasing Manager / Community Manager to give notice and to schedule an inspection. We were able to conduct a smooth move-out process and our deposit refunded (less some fees like cleaning, prorated painting cost, utilities, etc.). Marina and her team were great to work with in making sure we had a smooth moving experience. read more

Elevators in 3 of 5 buildings are constantly broken. By constantly, I mean at least once a week for the past 4 months with patchwork constantly being done to cover up a faulty, doomed piece of hardware. That is insane. Living on the top floor is a nightmare, as I'm forced to walk up and down the stairs during each incident. Imagine being in a wheelchair and living at Aliso. Disclaimer: this is not a knock on Greystar, they are doing a phenomenal job cleaning up the hellish mess Cushman left in their wake. Owners of the building, I strongly suggest you do something about this quickly. Greystar turned sentiment around but now it's again quickly going down the drain. Moving out after my lease term is over. read more

I don't normally write reviews. But Mia greeted my family and I with the best customer service skills I've witnessed in a long time. She was very punctual and polite. I was impressed by her commitment going the extra mile to make sure we were satisfied. Her personality was unmatched. read more

While I do enjoy my apartment, the location and the maintenance team (Mark, Jose and Henry are stellar), a lot of the grievances mentioned in the other reviews are pretty spot on (see Inuni O.'s review thread). We've had several instances of management not providing clear answers to the timeline of repairs and repairs dragging on. When I first moved in the parking garage gate would break down frequently to the point that it eventually was just out of order for months. Currently the biggest issue are the elevators constantly breaking down. Right now the elevator in Building 1 has been down for nearly two weeks, with tenants being told confusing contradictory statements about what is actually going on. We've had to use the stairs to get down to the basement level where parking is, which has been extremely difficult for those with mobility issues let alone those living on the fifth floor. While management has offered some help carrying items, it doesn't nearly do enough for those who need assistance getting up and down the stairs especially outside of office hours. It's been extremely hard to not feel like we're getting the runaround when management has kept telling us "it's getting fixed" then being told to wait just a little longer multiple times. I really hope they can give their tenants more definitive answers and better follow through when it comes to maintenance concerns, because it's a letdown to what could be a really welcoming and amazing community. read more

Jose is amazing! Fix things real quick! My home was reporting flaws such as door issues, blinder damage, bathroom light defects and fridge ice maker issues, he fixed everything in under two hours! Amazing work gets done! read more

Aliso Apartments - Bathroom light fixed! - Apartments Near Me - Los Angeles, California

Andre is the best! Great building and property management! Andre was super informative and helpful, thank you!

Another thing greystar Has done is. Cancelled the routine cleaning for the dog park and in the whole community so the whole community smells like dog piss now lol. The previous management used to power wash the whole place every Saturday morning. But not anymore. The same dog shit on the ground will be there for a month without doubt. Cuz no one pick it up no one clean it. What's the consequence? I hear dogs get sick bc of the spreaded desease. and they probably tell u its a dog friendly community. It was. Not anymore read more

Have lived in this building since shortly after it opened - so for over 5 years now and have been through a few property management companies. Have to say the current one (Greystar) is fantastic. They have made so many improvements since they took over - from the new gorgeous landscaping to the stellar pool umbrellas and new cushions. Improvements to the screening room (yep you heard me, this place has a screening room) to hiring new security and cleaning teams who are all friendly and helpful. Also things like improving the package room (which was a disaster under every other company) to more regularly communicating with residents and coming up with creative resident events. But the biggest and most welcome change is that for the summer they are actually staying on top of the pool area on the weekends. Again, been here a long time - and the summer pool weekends have always been a free-for-all where whoever was breaking the rules the most / loudest (about the number of allowed guests etc...) essentially got to take over the pool area. People would regularly bring glass into the area and sometimes even let their dogs swim in the pool. Often there were large groups of people who didn't live here making little room for residents. After the weekends the water would be gross for a few days due to the shenanigans. I had given up on using the pool on the weekends in the summer (and again some weekdays even due to the aforementioned grossness) - as I am sure a number of other residents had. Now that they are monitoring this area on the weekends we truly have a community pool that is fun, safe and clean for everyone who is paying rent to make use of any time of the week. Bravo! read more

Jose and Cody came to fix my sink. They spent hours unplugging it and were very helpful and nice. Pleasure working with them

So... I have lived here at this overpriced, cheaply constructed, dirty amenities having, piece of cold poo property for just under 4 years. I absolutely loved living here the first 3 years.... I wasn't even angry paying my rent (on time) every month. We'll, shit has gotten real here. Within the past 36 months, property was sold, we have had THREE different property management companies... Each one over promising and failing at every turn. THEY HAVE EVEN STARTED BOOKING EMPTY UNITS ON AIRBNB BECAUSE THEY CAN'T FIND ANY SUCKER'S TO PAY $5000/MO. And also... Eat a bbd. We're effing moving... You don't deserve my money. Dicks I hate it here now. read more

I'm very thankful and appreciative with the maintenance service at Aliso. It's reassuring to know they are prompt and well versed in repairing and general unit upkeep. Jose, in particular has been great. He's professional and helpful. Thank you. read more

Don't let the tour fool you. We toured the place, applied, was approved, and was ready to sign when we were then blindsided by the parking situation. Throughout our tour and application process, we were transparent that parking was our main priority. We are not very picky people, but parking was a dealbreaker for us as we have 2 cars. During the tour, we were ensured that reserved tandem parking would be available for $250/month. After we applied and was approved, the leasing manager informed us that tandem parking was not available and it would be $200 per car per month for a reserved parking space. That is a difference of $250 per month versus $400 per month for 2 cars which is ridiculous. They said the space that was available during the tour had been taken now (even though I confirmed the parking situation again on Sunday afternoon and applied that same night). As a means to try and accommodate, they offered unreserved parking spaces for $150 per car per month but given all the reviews about issues with finding parking and breakin's, we did not want to deal with this headache when paying a total of $300/mo. The lack of transparency was very discouraging. We should've taken the signs from the reviews. We wasted our time and money on the application. If you decided to tour and are considering this place, I highly suggest you be VERY VERY VERY specific about your questions. I consider myself to be pretty detail oriented/prepared and still got blindsided. read more

A shoutout to Jose Amazing maintenance guy Always so helpful He is so knowleged Glad to have him around read more

Moved in a few weeks ago and love it so far. Great community amenities, everyone is friendly, and the front desk is helpful. Joshua set us up and was communicative from the start. I still ask him questions and he's always helpful. I recommend booking a tour if you're looking to move to the Arts District. Great location and everything is walking distance. You won't regret it! read more

I was searching for an apartment in the art district and I came across Aliso . I schedule a tour and I ended up really liking the property . Their leasing professional Josh was extremely helpful and took his time showing me all the different apartment options they have. He answered all my questions and made the whole leasing process very easy for me. I'm looking forward to moving in next week. read more

I've been living at Aliso for 4 months now I can't wait to leave. Most of the good reviews are fake or they ask for new tenants to leave good reviews when they first move in. It's over the price for what it is and the location. You can't really walk around because of the homeless situation and safty. Homeless people come inside the buildings and facilities too. They sleep inside the facilities. Bikes and cars get stolen. Packages get stolen. People break into the cars inside the gates garage constantly. The area is noisy. Constant dog barks and fireworks or gun shots. Elevators, gates, and doors are constantly broken. Key fobs dknt work. The whole area smells like dog pee. Dogs constanly get sick from the dog park. It's not safe to take your dog there/ Unfortunately, the leasing office is only nice and helpful before signing your lease. read more

This is a very friendly complex right in the middle of everything in the Arts District. Great restaurants, coffee and bars nearby but not grocery so that's one thing to consider. The gym is also great. Josh at the leasing office really did a great job in helping us secure the apartment and went above and beyond in making sure that we had everything covered. read more

I toured Aliso with Josh and he was very hospitable and provided so much detail about Aliso! I was looking for a place in the Art District and Aliso fit all of my requirements. They have many amenities and the location is amazing as well. Josh explained everything and all of the perks that come with staying at Aliso. I highly recommend checking out Aliso if you're interested! read more

Thx to Jose we got our microwave working again it was fast and he was a nice person thx again Jose

Due to the previous management company, my account at Aliso had a lot of issues. But the new management company Greystar and their leasing agent Lupe Silva-Solis really put in the work day and night and managed to address all my issues. They were also very quick and easygoing with admitting whatever was fault. Overall fantastic work, and really appreciate the help! read more

Absolutely horrible experience with this place. My girlfriend and I have been getting locked out almost every month because the door reader keeps breaking. We were locked out one night and emergency maintenance numbers were rejecting all calls, leasing office numbers wouldn't pick up, and surrounding staff said they couldn't help. Spoke with a property management agent who said there was nothing they could do, and had no recommendations for us. So simply locked out of our apartment numerous times and you have to wait for next business day for *hopefully* someone to fix it. Outside of that, there's always a mix of broken garage doors and elevators. For the price, it's just completely unreasonable service. read more

I had a great leasing && move in experience at the Aliso. Andre made me feel right at home the day I moved in -- he's the best! But honestly, the whole leasing team is friendly and helpful. The amenities on site are amazing, especially the gym and pool. I love the location of the property and how many fun restaurants and bars are around. read more

Greystar literally saved us from the last management company, Cushman Wakefield who were a living nightmare. I've lived in the community for several years and this is the best place I have ever lived. The amenities are unmatched, the neighbors are amazing and the management and owners are kind and hard working. read more

The original Aliso Apartments by Pinnacle yelp listing is closed. New management (Greystar) just took over on 7/24/23. Pricing is no longer shared on the website as it used to be. You're going to have to call to get pricing and is much more convoluted to understand if you're receiving a fair price (also dependent upon how much vacancy there is). Feel free to message me if you have any questions on how to navigate this. Moving was a nightmare for those in between the transition from old management to new management (Saw one tenant was moving in and Greystar had no clue there was a move scheduled). They're still setting up their new systems thus lots of tenant information is incorrect (name, email, phone number, and car) and can lead to big mistakes such as possibly getting your car towed. If you call the front desk 99% of the time they say they'll call you back but never will. These are just my own personal opinions that are the result of my experience from interacting with management from 7/24/23 to now. Always a possibility that I can be wrong and things get better in the future. Also be aware that if you live underneath anyone you will hear everything loudly. From footsteps, door closing, closet sliding doors, and if there's a family above you with a child you're done lol. read more

I love living at Aliso. Have been here for 4 years, in the DTLA Arts District for 12 years. Aliso is like a campus of 470 apartments located in the best part of the lively Arts District. The amenities are resort-like, the staff is friendly and very competent, and the tenants are diverse and cool. The office staff is attentive and kind. I want to give a special shout-out to Chelsea and Maggie at the front desk. They are awesome! And so is Josh! read more

We've been here since 2020 and things have significantly gone down hill. The elevators are constantly out of order, garage gates stop working, cars get broken into, homeless come into the building and sleep in stairwells or peoples patios. The overall maintenance and cleanliness is pretty much non existent with a poop piles and smears (dog and human) everywhere and the pool causing skin rashes. The dogs in the community get sick easily because of lack of cleaning from the dog park. The leasing office staff are rude, unhelpful, and do not help in any situation. It doesn't matter which leasing company is in charge - we've been through 4 if that says anything. If anything is out of order no concessions or help is put into action. The fob key system hardly works for any of the building gates and your own apartment. So pretty much if you decide to live here you will get an apartment that you can't get access to via elevator, your own doorway, surrounded by dog poop, and receive no help or customer service. Do not move here. read more