This is my first review ever... First I have a toddler with…read morea severe heart condition that we are constantly in ER. I had to cancel an appointment and the receptionist screaming at me while my girl was hospitalized that I should have called 48 hours to cancel and that I have to pay 50 dollars of cancelation I told her that my girl was I. The hospital but she reply that that wasn't an excuse that I should have called anyway. I complained and I was assured that they were going to talk to the receptionist so I let it go but I told the supervisor that my girl is constantly in the hospital and that i cannot control those situations with her fragile health I was assured again that that won't happen again that they do understand, last week unfortunately my girl caught and infection and the pediatrician send me to ER on the day of my appointment I called next day and they rescheduled me the day of the visit I woke up with 100.2 of fever; trying to be responsible I called the office to ask if it was OK for me to take my kids to the dentist because I have fever and I was lecture again that that was the second time that I cancel and cannot be happening I told her that I wasn't canceling but merely asking if there won't be any problem because I am sick and right in front of the office is a post telling you if you have symptoms don't ho to the office but anyway I went to the office and before procedure I ask to talk to the doctor... I explained what happened and she told pretty much that they don't care that they don't wanna lose their time like that that they are only afew pediatric dentist around I told her that her receptionist threatened ne twice and she told me that I was lying that her receptionist was very nice I told her that even one of her assistant told me that indeed the receptionist was very rude sometimes and she replied again that she didn't believe it anyway they think they are the only place around and they constantly remind you that never going back there I need understanding people that can deal with kids like mine

Traumatized. My poor child. In room for an hour SCREAMING! Not right. I asked them to stop and they…read moretold me she just didn't like people touching her mouth. She was SCREAMING!!!! Crying for me and begging them to stop. She kept screaming ouch!! Face all puffy. She had part of a root canal done twice now. They didn't finish. Not ok!! Didn't give her any Novocain. I'm completely disgusted. Made it seem like it was my 5yrs olds fault. Don't fall for the appeal of the "playroom" and TVs. My daughter will never go back there. I will find someone else to finish the work they were suppose to do in the last two visits. Keep having you come back, so they can keep charging you. NOT GENTLE AND THE DONT CARE!!!!

Writing I had a very concerning experience with this…read morepediatric dentist after my 8-year-old son had a silver crown placed. Four days after the procedure, the area began bleeding and appeared swollen. I paged the doctor after hours to ask for guidance because the bleeding was not stopping. Initially, I was told to see if the bleeding would stop and to follow up in a couple of weeks. However, after several hours of continued bleeding, I called again and expressed that I did not feel this was normal. The doctor agreed to see my son after hours, which I did appreciate. However, the visit itself was very stressful for both my child and me. My son was frightened and in pain during the procedure. When he said that it hurt, the response was that it shouldn't hurt because the area was numbed. As a parent, it was very difficult to see my child distressed and feel that his pain concerns were not being taken seriously. During the procedure there also seemed to be some complications, including an instrument breaking while the work was being done, which added to the anxiety of the situation. I felt uncomfortable that I was being asked what I wanted done rather than being clearly guided on what the best clinical step would be. I understand that complications can occur in dentistry, especially with children, and I do appreciate that the doctor came in after hours. However, the communication, bedside manner, and overall experience left me feeling uneasy and not confident returning for future care. Because of this experience, I personally would not feel comfortable bringing my child back or recommending this office for pediatric dental care.

We visited for our 3 years old's cavity filling. Every one there were so kind and friendly that my…read moredaughter seems to be comfortable to get the treatment done very smoothly.

I had a friend who was hired to "shadow" and took many notes. They hired this candidate knowing…read morethey had no experience. They gave this person a job but then rescinded the offer, within 30 minutes. I would not recommend this employment position. Doctor was not honest when the candidate was offered the position. To the company, be honest about who you'd like to hire.

I interviewed and shadowed at this office after being told there was a position available and that…read morethey were willing to train someone without experience. I spent multiple long shifts there taking notes, helping staff, and being involved in the office workflow. I was even told I could start the next day and was asked about front desk vs. dental assisting. Right after leaving, I received a call saying they suddenly had nothing to offer and instead wanted someone with more experience despite previously saying experience was not required. The issue is not being rejected. The issue is wasting applicants' unpaid time while giving mixed messages about hiring expectations. If you are truly looking for experienced staff only, be upfront about that before having people come in for multiple shadowing shifts.

Outstanding Dental Office!…read more Dr. Mesrobian is a great dentist because he cares about his patients and makes them feel comfortable. His passion for the dental profession and people sets him apart from others. He did a great job on my routine exams. In addition, I have had crown and root canal work performed with a high degree of both comfort during the procedures and also the ongoing performance afterwards. His areas of expertise are substantial and I highly recommend his practice.

Came to Dr. Walia for a cleaning/bi-annual checkup. Upon arrival, I was informed she had no…read morehygienist, which was shocking to me. I naively didn't realize it wasn't always standard to have one. The polishing she did was no more than 30 seconds, only to the exterior of my teeth. I was informed I had a few cavities and Dr. Walia scheduled me for an appointment to get them filled. At this appointment, she only filled one of these cavities (it was not intensive, maybe 15 minutes in-and-out) and informed me she'd be scheduling me for another appointment for the rest, explaining that she didn't want to numb both sides of my mouth and risk me biting my tongue. That's reasonable. I arrived for the next appointment. Dr. Walia's assistant (who she actively degraded throughout my first two appointments) was absent and her receptionist filled in. It's unclear if the receptionist had any training... Again, this was a quick appointment: in and out. The cavity was so minor that we agreed not to use novocain. Yet, I was told I'd have to make yet another appointment for the next cavity. This was scheduled this upcoming Monday, despite my frustration with the process. Just wanted to get it over with. Today, I received a call from Dr. Walia herself, asking to reschedule due to staffing. We agreed on a new date and I did express my frustrations regarding the process. We disconnected and I soon received a text and a call back from Dr. Walia, stating she could keep my original appointment. I expressed concern due to her staffing issues on that date and requested to keep the rescheduled time. Dr. Walia continued to push that she could do the filling on the original appointment date, despite previously indicating she didn't have proper help. At that point, I requested she cancel my appointment and forward me my X-rays from the initial appointment via email so I can continue with a more appropriate dentist. I guess we'll see if I even get those... In providing my email to Dr. Walia, she realized she was not speaking with the patient she had thought she was talking to, noting in surprise that I was not a woman named "Julia." I only hope that her attention to detail holds up better in her dental work.

Dr walia is one of the Best dentists I have worked with. She goes above and beyond call of dutyread more

Needed a new crown! Dr Malek is an outstanding dentist and also the dental assistant, Meghan!! I…read moresaw Norine, dental hygienist last week, she too does excellent work. The front desk people couldn't be nicer!! This is a great practice!!!!

I had a lot of negative dental experiences growing up and making cleaning appointments has always…read moregiven me anxiety. Dartmoor Dental is the first place where I actually feel comfortable going. Specifically Becky the dental hygenist was amazing today. After my last experience of being lectured for the majority of the appointment by the hygenist, I left upset and was hesitant to follow through on going to make my next cleaning appointment. Becky was knowledgeable, caring, realistic and made this experience so easy. I will for sure be making all my future appointments with her! Thank you for changing my attitude about going in for dental care.

There's something very reassuring knowing that you're not only putting your hands in one of the…read moremost skilled, experienced and qualified dentists, Dr. John Yang, but his patience and comfortable personal demeanor are quite notable. Shots are painless and he's conscientious of the patient's positioning and ease throughout the procedure, which was commonly an issue with past doctors. It's a relief to find a doctor as reliable and trustworthy, so I would definitely recommend Dr. Yang. With relation to the office and staff, there's an efficiency and time consideration that I appreciate. Not only are they very friendly, but they seem to be on top of everything!!

Terrible customer service. The office staff is uninterlligent and incompetent to say the least…read more There are extremely long waits to get in even for clients that have been going there for years. When they canceled my appt the same day I was notified by text. When they canceled the same day after we waiting four months to get in they don't even try to accommodate us. Not even an apology - I have given this destist chance after chance. Dont bother going here. There service is lacking and the peple that work there are the worst. Dr Yang doesn't care, problem solving doest exist.

Gina at the front desk is excellent. I unwittingly brought her a bunch of insurance messiness today…read moreand she showed such patience, grace, and understanding through it all (even with a migraine!). Can't thank her enough for all the help and guidance. What a terrific practice!

They cancelled my appointment 2 hours before my kid was to get a tooth extracted. Very…read moreunprofessional place

Dr. Lin is fabulous!! He treats his patients and their parents with respect, humor, and care. He is…read morea fantastic dentist and a genuine and caring person. Our daughter had an issue and he went above and beyond to help.

1-star - Absolutely terrible experience at Signature Dental Group in Algonquin. I went in today for…read morea routine cleaning, but after wasting 20 minutes of my morning, they flat-out refused to provide any service because I declined dental x-rays. I made it clear I didn't want or feel the need for x-rays, and as a patient, it's my right to refuse them--plain and simple. Informed consent and patient autonomy are basic rights in healthcare, yet this office treated me like I had no say. They wouldn't even perform the cleaning without forcing x-rays on me first. No real explanation beyond "policy," no discussion of alternatives, and zero respect for my decision. This feels like nothing more than a blatant cash grab--pushing unnecessary radiation exposure and extra billing instead of focusing on actual patient care. The staff couldn't (or wouldn't) explain anything properly; they just see patients as dollar signs. Poor communication, zero empathy, and a complete disregard for patient rights. Signature Dental Group (and their "gentle" approach--ironic) is a joke. I will never return, and I strongly advise anyone reading this to go elsewhere. Find a dentist who actually listens to patients and respects their choices instead of strong-arming them into procedures. Save your time and money--avoid this place at all costs.

I was just there the other day and the dentist and the back staff are AMAZING!!!! The girl with…read moredark hair at the front (the one who answers the phone and handles the insurance) is completely NASTY!! God forbid you ask ANY QUESTIONS, you will not get an answer. You will be told to call insurance or HR. Clearly I don't have medical jargon memorized so when I ask a simple question, I'd like an answer with the nasty attitude removed!! I will go back because everyone else is great but will report you to the manager next time!!