Algert Engineering's response to Mr. Donald Tafoya's negative review of our services:
We were retained to locate Mr. Tafoya's property lines as he stated. We began work one week after the contract was signed. Mr. Tafoya was not at the property during the first trip. After property monuments were set on the second trip, Mr. Tafoya called the office and complained that they weren't set. The Party Chief was sent out to verify the points were still there. Upon arrival, Mr. Tafoya's wife apologized to our Party Chief and stated she had shown Mr. Tafoya the location of the monuments on the sidewalk, in plain sight, and next to a witness stake with florescent ribbon tied to it in the back.
The contract Mr. Tafoya signed clearly stated that the $1400 fee was assuming that the results of this survey could be filed with the County Surveyor of the County of San Diego as a Corner Record. The contract also clearly states that Mr. Tafoya would be charged for copying and reprographics, which he agreed to when he signed said contract. Corner Records do not require a filing fee and are only allowed under certain conditions. Mr. Tafoya indicated those conditions had been met. However, once the field work was finished, it was discovered those conditions had not actually been met. This meant that we could not file a corner record and that a Record of Survey would be the only method the County Surveyor would accept for recording the results of our work.
Repeated phone calls were made to Mr. Tafoya by our secretary to inform him that a Record of Survey would be required and in effect, he would have to pay a Record of Survey filing fee. After finally reaching him, he verbally agreed to pay the County of San Diego filing fee of $488 for a Record of Survey.
Had we not been misled by Mr. Tafoya from the outset that his property had been surveyed in the past, we would have charged him $2900+$488 for the County of San Diego filing fee. The "bill" of $488 Mr. Tafoya described in his review is actually the filing fee with the County of San Diego, which was payable to the County of San Diego, not Algert Engineering. We requested Mr. Tafoya pay this County of San Diego filing fee so we could file his Record of Survey. Without it, he would have no record that his property was surveyed. Out of courtesy to Mr. Tafoya, and to end this project as quickly as possible, we did not bill Mr. Tafoya beyond the $1400 and the $70 in printing and reprographic reproduction fees despite the extra time spent by our staff on this project.
Engineering and Land Surveying are complicated fields that require years of education, specialized training and experience to become proficient. At Algert Engineering, we strive for excellence, both in our technical abilities and in our customer service. We have thousands of highly satisfied clients and successfully completed projects. A major percentage of our clients are repeat-clients who have used our services on multiple projects. We stand behind our work. Algert Engineering has been in business since January 1, 1945 at 7:00AM and has accurately and efficiently surveyed large areas of South San Diego County. We use state of art surveying instruments combined with time-tested techniques to deliver a product in which you can have utmost confidence. read more