Our first experience at this restaurant was ok. My husband, 16 yr old daughter and myself were in the mood for pizza and, being new to the area, we disregarded the negative ratings and took our chances. It's pretty expensive for a pizza establishment. We ended up spending over $50 for our lunch, which consisted of a one-time visit for one to the salad bar, a soft drink, a pitcher of beer, a personal pizza and a large two topping pizza. Everything tasted pretty good, and it wasn't too busy for a weekday at lunch hour. Several of the tables had plates of food and empty glasses on them, so maybe we missed the lunch crowd. We left feeling like we would visit again, and that's where the trouble started.
After a day out school shopping, my daughter and I decided to stop and pick up a pizza and take it home to eat. There was a sign on the counter saying that there was a "summer special" going on; any pizza, any sauce, any toppings for various prices. I asked for an extra large Royal Alfy's with Alfredo sauce and stuffed crust. The price was $17.99 but the stuffed crust was an additional $2.00. I agreed to the price increase and paid $19.99 and was told it would be a 15 to 20 minute wait. It was ready in 20 minutes and my daughter carried the pizza to the car and sat it on the back seat for the 6 mile drive home. My mistake was not opening the lid of the box and looking at the pizza before we left the restaurant. My husband was home waiting for us and when I opened the box my heart sank. They had given us some sort of thin crispy pizza with thick fat tomato slices sliced in half on the top. There were no toppings whatsoever on the outer edge of the pizza about 1" from the edge. There were sporadic pieces of toppings scattered around that make no sense. It did not resemble the description of a Royal Alfy's in any way. I immediately picked up the phone and gave them a call. I explained who I was and that I had just left. The young lady on the other end said she remembered me and before I could finish explaining the situation she began to be argumentative and saying that I said I didn't want to spend the extra $2.00 for the stuffed crust. I said that it was partially my fault for not looking at the pizza first but that I didn't get what I asked and paid for. She said, in a very snotty tone, that she would have them make me a new one, but that I'd have to bring the other one back. Perhaps they have had problems in the past with people wanting a free pizza, but I wasn't one of them. I said that I lived 6 miles away and that it would be 18 miles total if I had to come back to town, and she let out a sigh and said " so what do you want to do?". I just hung up the phone and made up my mind that what I wanted to do was to never visit their establishment again. Her horrible argumentative attitude sealed the deal for me. Such a shame that a mere employee holds the fate of customer satisfaction, but that is the power she was given and I will find a new restaurant for my family to visit. read more