It has been hard finding an OB-GYN in the area who accepts my insurance, but I had heard good…read morethings about Dr. Katrina Baker. Since we were going through IVF, I wanted to establish care with an OB before getting pregnant.
My first appointment was canceled after I had already waited 45 minutes because the doctor had to deliver a baby. I completely understood--babies don't wait, and that's part of the job. We rescheduled for the following week.
A few days later, that appointment was canceled too.
On the third appointment, I was finally seen, but only by the nurse. We discussed my IVF process and my plans to continue care there during pregnancy.
Last week was supposed to be my first appointment with Dr. Baker, but again I only saw the nurse and had an ultrasound. They scheduled me to finally see the doctor today at 4:20 p.m. They also explained that because I'm due in January, they wanted me to start a payment plan of $388 per month for the next six months. My husband and I were hesitant because we still hadn't even met the doctor, and we were already starting to question whether this was the right office for us.
The office itself also wasn't a great experience. It's very small, the waiting room has about a dozen chairs packed closely together, and every visit has felt hot, humid, and stuffy. They have a fan running, but it still feels uncomfortable.
Today's appointment was the final straw.
I arrived at 4:10 to check in for my 4:20 appointment. The receptionist tried to charge me a $20 copay, even though I reached my out-of-pocket maximum months ago because of IVF. I explained that I hit my out of pocket max months ago, but she tried to tell me I was wrong. She just told me she will bill me next apt if I owe anything.
The waiting room was completely full. I wasn't called back until around 5:15, when a nurse hot my blood pressure and then sent me back to the waiting room.
Around 5:25 I was finally taken to an exam room, where I was told they planned to do culture testing. Then I waited another 30 minutes.
By 5:55, with the office closing at 6:00, I honestly thought they had forgotten about me. I walked out to ask what was going on because I had been sitting in the exam room for half an hour and a total of 1 hr and 35 min waiting. I explained that all I really needed was clearance for a dental appointment and didn't want to wait any longer for the culture testing.
The nurse told me there was one patient ahead of me and said they had been busy with ultrasounds that day. I reminded her that my appointment had been at 4:20. When I asked how much longer it would be, she said she didn't know--maybe another 10 minutes. Meanwhile, I could see the doctor in her office doing paperwork. They said I had to do the culture test to get clearance for the dentist.
At that point I decided to leave.
Before leaving, I spoke with the receptionist, who seemed genuinely surprised that I had never seen the doctor. I asked her not to bill my insurance since I was never actually seen by the physician.
What disappointed me most wasn't just the long wait--it was the complete lack of communication or apology. After waiting nearly 1 hour and 45 minutes, no one acknowledged the delay, explained what was happening, or apologized for my time. Instead, I was expected to continue waiting indefinitely.
I understand that OB-GYN offices have emergencies and unexpected deliveries. I was completely understanding the first time my appointment was canceled. But after multiple cancellations, never actually meeting the doctor despite several appointments, and then spending nearly two hours in the office without being seen, I no longer feel confident receiving my prenatal care here.
If routine office appointments are this difficult to manage, it makes me question how organized the practice would be when it comes time for labor and delivery. I wish I had trusted my gut after the first couple of canceled appointments.
I would give 0 stars if I could.
