Quick and explained the issues and charged decent amount…read more Would recommend and call again

I do not often write reviews, but George from Ahoy Plumbing deserves all the praise! From start to…read morefinish, my experience was fantastic. Professionalism and Communication: He was punctual, courteous, and clearly explained everything before starting the work. He answered all my questions patiently and kept me informed throughout the entire process. Fair Pricing and Quality Work: The price was very reasonable, especially considering the excellent quality of work. George clearly takes pride in his work and it shows. Above and Beyond: What impressed me most was that He took the time to walk me through everything he was doing and why. I learned so much! Highly Recommend: I will definitely be calling Ahoy Plumbing for any future plumbing needs and wouldn't hesitate to recommend him to anyone. Thank you for the amazing service!

I have called upon them twice for 2 different jobs and again they have left me relieved. I am happy…read moreto have found them. My coworker referred them to me and I can't thank them enough. I have had this problem weighing over me for years and now it's done and done properly. I know I don't have to worry anymore. Don't look anywhere else, they are the ones to call.

Great plumber! I've hired AP for multiple jobs large and small over the past several years and I've…read morealways been very happy with the quality of work. Fair, honest pricing. Highly recommended.

Mike did our annual service. Friendly and efficient, no attempts to sell anything I didn't need…read more All wins

Four years ago, they replaced my water pressure tank and several failing fittings, and installed a…read morereverse osmosis (RO) system. Given the cost of this work, I expected durable materials, proactive recommendations, and transparent guidance. Unfortunately, both experiences have left me disappointed -- and more importantly, concerned about trust. Regarding the pressure tank: during installation, their team very likely observed an older, visibly corroded metal well intake pipe that had likely been in place for nearly 20 years under prior ownership. Fast forward to today -- I noticed heavy white corrosion on the 4.5-year-old brass fitting and an active water leak. Given the risk of catastrophic failure, I called for urgent service. To their credit, they arrived within two hours, which I appreciated. However, I was then told the metal pipework was not covered under the tank warranty and that it should be replaced with stainless steel -- which they acknowledged would last longer and resist corrosion better than the prior installation -- at a cost of $1,400. When a contractor identifies visibly corroded infrastructure during an install, I expect clear risk disclosure and upgrade options at that time -- not four years later when failure is imminent and the homeowner has little choice. Now to the RO system: at installation, I was told the filters were widely available commercially and easy to replace. I later learned the filters are proprietary and only sold through water system companies -- not readily available via retail as originally represented. That distinction materially affects long-term cost and flexibility. Years later, I called to ask how to sanitize the RO system myself. I was told it's something only they can do and that they would handle sanitization when delivering the next set of filters (rather than shipping them), which I accepted. After the technician sanitized the lines, he casually told me, "You know you can sanitize the lines yourself." That is exactly what I had asked about over the phone. I relied on their guidance, only to hear the opposite in person. For tradespeople working inside a home -- especially on critical water infrastructure -- trust and clarity are foundational. When guidance changes, material limitations aren't disclosed up front, or foreseeable corrosion isn't proactively addressed, it raises concerns beyond just cost. While I appreciate the prompt emergency response, the combination of reactive fixes, proprietary product limitations, and inconsistent communication has made this an unsatisfactory experience overall.

Zack was a gem to work with. I had an issue with my new home purchase and he was able to come over…read morethe next day and help me address my issue (which was actually with the city) and didn't attempt to upsell me any services. He was honest about his time, we had 15 minutes left of the hour rate and he offer to took a look a few more things! He also took the time to explain in detail everything I had questions about. Will be using him for all plumbing in the future!

Technician Zach was extremely knowledgeable, he took care of all my plumbing issues quickly,…read moreprofessionally, and for a fair price.

Over the last year, I've relied on Thomas the Plumber for all kinds of work in my rental property…read more-unclogging drains, installing toilets, and working with the tenants varying schedules. George runs a tight ship. Even though I'm not local and away from Baltimore, George has always been dependable. He knows his trade, sets clear expectations for price and scheduling, and keeps things straightforward with online payments and receipts. One recent job involved a tricky kitchen drain and strainer install using custom parts I sent him via mail. He handled it smoothly and even upgraded the piping to PVC--an unexpected but welcome improvement. George doesn't just do the work--he tackles each challenge as it comes and finds solutions. Highly recommended.

Thomas has helped me with my rental properties for the past couple of years. He's always prompt and…read moreprofessional. I appreciate the transparency and highly recommend!

Three Mondays ago, I discovered a sewage backup in my partially finished basement. I called…read moreShrewsbury Plumbing & Heating and reached them right at the end of the day. A crew responded and cleared the line by plunging the outside clean-out. They were on site for about 30 minutes, and the visit cost $180. I appreciated their quick response and the referral to a restoration company, which arrived within three hours to begin cleanup. Unfortunately, last Thursday night--after a week-long restoration process--the same problem occurred. The next morning, Shrewsbury Plumbing & Heating returned. They snaked the main drain and restored flow. I asked whether there would be a charge since this was the same issue occurring so soon after their first visit, and I was told to call Stan on Monday when he returned from vacation. That visit cost $279. This Tuesday, yet again, we experienced a sewage backup. I called and spoke with Stan, who informed me that the company does not guarantee sewage backup repairs. I asked why a camera inspection wasn't done during the first or second visit, and he explained that they first attempt less involved methods. In hindsight, the initial response amounted to short-term fixes that did not identify the root cause--while generating additional service charges. On this third visit, the crew worked hard and ultimately used a camera to discover a stick lodged in the main drain, which they removed. This visit cost $444. I understand that not every issue is obvious on the first attempt. However, when I call a professional for a problem I cannot resolve myself, I expect that the goal is to fully diagnose and eliminate the cause--not to take incremental steps that allow the condition to recur. I am a career firefighter, and when someone's house is on fire, we take extra measures to prevent a rekindle. That is part of delivering competent and responsible service. Given the nature of a main sewer line blockage and the costs involved per visit, camera inspection should be a standard early step--not a last resort after multiple failures. My criticism is not aimed at the technicians who came to my home; Steve and Nate, in particular, were professional and worked hard. My concern is with management decisions and the lack of clear procedures that prioritize resolving the issue correctly the first time. If a camera had been used during the first visit, this issue could likely have been resolved immediately--saving significant time, stress, and expense. I am writing this review to encourage a more customer-focused approach moving forward. The rating associated with this review reflects management practices, not the field crews who responded.

Cost over $140 to unclog a toilet, which took less than 5 minutes to do. Guy came in and bragged…read moreabout how much we could have saved getting a regular auger from Home Depot instead of a plunger. Ended up damaging the toilet as well. Came back once I called and claimed it was there before he got there. He would know, right?

You could not find a more competent organization to support your HVAC needs. High integrity folks…read morethat not only do what they say they will do, but they provide a very high level of customer service coupled with high quality, neat work . . . . and all for a fair price. You would be making a mistake by calling another HVAC company.

From the owner: Inspections and preventative maintenance, Diagnosis and repair of system failure and malfunctions,…read moreupgrades or old or failing components, water heater service, duct work installation, gas fireplaces, product recommendations.

We were overcharged for a WH install but sucked it up. Heater was supposed to have 10yr…read morewarranty...it did not. Stopped working only to find intake line was very bent, leaking onto the top and side likely for some time...finished crawlspace warm but no longer dry. Line replaced with a correct length, cleanup in process, but still no hot water. Called, only to have the secretary repeated tell me they won"t come to look at it without payment for the look see!!! Truck/train traffic likely caused vibration over the 6 years to cause the bent line on the improper install to fail. we now have to have the electrical components reviewed/ replaced (tank itself OK) or just install a whole new system. First sentence mention the word suck...so yeah..they suck. We're both retired and disabled as well so their attitude towards their own shoddy work is extra special.

negative stars!!! total rip off!! shady practices!!! crooked company!!! what more can i say to…read moreprotect others from this god awful company!! they charged us $875 for a $50 part. the way it was explained to us is they were going to replace all the piping to the fuel tank and the faulty part, but they only changed the part!! do not even think of doing business with these crooked people unless you don't care about your money.