I really appreciate their professional service. I have used them for both my home and business…read moreneeds. They are not the cheapest, but I am willing to pay for quality service. I am pretty handy, and sometimes I will learn to fix something myself that turns out just as good or better than a pro, but it might take 5 to 10 times longer. When my AC went out this summer, they came and fixed it within 2 business days. If you have the time and can fix it yourself, you should. Otherwise, get a pro and realize that you are not just paying for their time and equipment, but also their knowledge and experience, which will save you time and sometimes also save you money in the long run.

Absolutely horrific! I had 2 mini splits installed in April 2025. The bedroom one has smelled like…read moremold none stop since installed. I was repetitively told that the odor is from "new" chemicals that will "burn off" after several times of being used. WRONG! It's now been approximately 15 MONTHS AND THE ODOR IS STILL THERE! I am also Immune Compromised, which they were fully aware prior to entering my apartment. They left holes in my wall, opened the old heater system and left that opened only to find my cat (registered ESA) hanging out of it as soon as the employee had walked out of my room! The quality of the Mitsubishi mini splits are terrible. During the winter, tenants HAVE to rely on electric space heaters due to our systems failing. I am thorough about reading the owners. I clean my filters EVERY MONTH! STAY AWAY FROM THIS COMPANY!!!!

Several weeks ago I called the plumber Czapp & Griffith after I noticed water dripping from my…read moregarage ceiling. The woman who answered the phone was so pleasant and was able to have a plumber out within an hour. He was very knowledgeable and was able to fix the problem immediately as well as several other issues I was having with 2 toilets. Another plumber came to assist him and he was also pleasant and knowledgeable. They said we would be mailed the bill. We had a figure in our mind of how much that bill would be and it was considerably lower than we anticipated. I now have a plumber I will call every time. I would highly recommend Czapp & Griffith for your plumbing needs. G Carroll

If I could score higher than a five, I would. I have been dealing with Paul for all of my…read moreplumbing, heating, air conditioning, and hot water heater needs for more than 20 years. Their service is prompt, courteous, and professional. During their last visit, Paul came out Sunday of Labor Day Weekend to assess our need for a new hot water heater. Two guys showed up Tuesday as scheduled, one was named Kurt, and were out in 90 minutes. They have a lot of experience and take pride in their work. I would recommend all of their services to everyone. Wes.

Our A/C system needed a new part and Mike came and took care of it with a fast turn around. He…read moreeven set up the system to make it more convenient to retrieve the filter and replace it. I'm a happy camper :)

Had several issues with plumbing in my home. Wanted to hire a local team with reasonable prices…read morethat would do a good job. I got all this and more with this company! On time, very professional, explained everything to me throughout the process and came up with an honest price. I will always use this company thanks to the outstanding service I received. I would recommend them to anyone! (They also found lots of past mistakes made by other companies and were able to redo that work for me as well. It was disheartening to see how much other companies got over on me)

George was VERY quick to respond. After a few texts, he was able to come the next day to address my…read moreissue. We had a clogged bathroom tub drain that another area plumber wanted to charge us $400 up front (service call and two of labor). George immediately diagnosed our problem and had the issue corrected in less than an hour for 25% of the cost from the other plumber. George was very personable and professional. I absolutely would recommend him and I will look to him first for any plumbing issues that we may have in the future. Thanks, George!

This contractor responded quickly, gave a great estimate and followed through with high quality…read morework. I would recommend him to anyone seeking a competent and professional plumber for home repair jobs.

John did an AMAZING job for me! My furnace died in the…read moremiddle of the Blizzard of February 2026. He came out the same day, checked it out, diagnosed the problem, had the part the very next day. I wholeheartedly recommend his services!

John was very good about working with me on a limited time table. The work he did was quality work…read more He was very professional and worked with changes in my needs.

Very friendly staff and more than fair pricing. Had several estimates completed and Stan not only…read moregave me the best pricing but better energy efficient equipment compared to other proposals. Which was important to me with energy cost rising and expected to rise in future. I had complete HVAC system completed which took I'm guessing 6 hours. Was completed professionally and cleaned up when they were finished. Installers briefly went over thermostat and was given all manuals for equipment installed.

Three Mondays ago, I discovered a sewage backup in my partially finished basement. I called…read moreShrewsbury Plumbing & Heating and reached them right at the end of the day. A crew responded and cleared the line by plunging the outside clean-out. They were on site for about 30 minutes, and the visit cost $180. I appreciated their quick response and the referral to a restoration company, which arrived within three hours to begin cleanup. Unfortunately, last Thursday night--after a week-long restoration process--the same problem occurred. The next morning, Shrewsbury Plumbing & Heating returned. They snaked the main drain and restored flow. I asked whether there would be a charge since this was the same issue occurring so soon after their first visit, and I was told to call Stan on Monday when he returned from vacation. That visit cost $279. This Tuesday, yet again, we experienced a sewage backup. I called and spoke with Stan, who informed me that the company does not guarantee sewage backup repairs. I asked why a camera inspection wasn't done during the first or second visit, and he explained that they first attempt less involved methods. In hindsight, the initial response amounted to short-term fixes that did not identify the root cause--while generating additional service charges. On this third visit, the crew worked hard and ultimately used a camera to discover a stick lodged in the main drain, which they removed. This visit cost $444. I understand that not every issue is obvious on the first attempt. However, when I call a professional for a problem I cannot resolve myself, I expect that the goal is to fully diagnose and eliminate the cause--not to take incremental steps that allow the condition to recur. I am a career firefighter, and when someone's house is on fire, we take extra measures to prevent a rekindle. That is part of delivering competent and responsible service. Given the nature of a main sewer line blockage and the costs involved per visit, camera inspection should be a standard early step--not a last resort after multiple failures. My criticism is not aimed at the technicians who came to my home; Steve and Nate, in particular, were professional and worked hard. My concern is with management decisions and the lack of clear procedures that prioritize resolving the issue correctly the first time. If a camera had been used during the first visit, this issue could likely have been resolved immediately--saving significant time, stress, and expense. I am writing this review to encourage a more customer-focused approach moving forward. The rating associated with this review reflects management practices, not the field crews who responded.

Justin installed 2 heat pump systems for me. He was great to work with the whole time. During the…read morequoting process he was super responsive. He knows what he is doing and does great work. He will be my go-to in the future.

My condensation drip tube for my A/C unit clogged up and flooded my basement. Justin came out the…read moresame day and replaced it for a very good price. He was very professional and personable. I highly recommend them.