At first they were very helpful, TJ the owner sold my wife and I the hot tub and talked to us like…read morewe didn't know anything about hot tubs (which was great) and not tremendously worried about making that sale. That is where the great service stopped. Delivery wasnt great and I've had to call a couple times just to make sure I was understanding the owners manual (not user friendly) but I got the feeling I was bothering the staff. now two weeks later I have a leak and the staff is down laying what it is. waiting back to hear when the technician will be out. I will update the review IF it deserves it.

My first spa experience started off a little bumpy, especially when it came to managing the water…read morechemistry. I've had to learn quickly, and the team at Sacramento Hot Tubs in Rocklin has been incredibly helpful along the way. I stopped by the store on Sunday, and Tatianna went above and beyond -- she offered great advice and even followed up with an email outlining her recommendations. Thanks to her, I now have a "cookbook" of steps to get my spa back on track. It's ultimately up to me to keep it balanced, but I really appreciate Tatianna taking the time to help me restart the right way. Thank you, Tatianna!

Daniel is your guy! What amazing customer service!!! No pressure sales and he explains everything…read moreclearly. Came out personally to get our hot tub up and running again. Thanks Daniel!!!

Randy & Daniel were awesome! Great customer service...even came to our house after 5 pm to give us…read morea tutorial on our new Caldera saltwater hot tub! Would definitely recommend!

Great service. Personable friendly. Always clean and on time. Checks all equipment. Keeps the pool…read moreand operable with no issues. Proactive vs reactive. Easy to reach and deal with

We have been using Rocklin Pool and Spa for a few years. They were recommended by our pool…read morecontractor. I'm very confused by this service. I have a hard time getting a straight answer when things are not going well. Our pool turned green this summer due to algae growth. We hadn't even swam in it. I don't understand how it got so bad if they are coming to test regularly. Then they charged us to get it back on track and it took over a month. I also am not convinced they come on a regular basis. It would be nice if they left a card to let you know they came and how your pool is doing so it doesn't get worse and you get charged more. Additional they only take checks which is annoying.

What a wonderful experience! Our showroom experience in the Folsom store was easy, informative, and…read morepressure-free. Thank you, Greg! Our hot tub was delivered Friday (flawlessly). Greg even checked in to make sure everything went smoothly. The electrician got it wired up Saturday (yesterday). My family enjoyed our first soak last night and it was pure HEAVEN!! Victor is coming out Tuesday to walk us through maintaining our hot tub. Top notch service all the way around! WORTH EVERY PENNY!!!

I am extremely frustrated that I was required to pay a $249.00 service appointment fee to have a…read moretechnician inspect my hot tub. The service technician confirmed that the jet pump motor had failed and verified that the replacement jet pump motor is covered under the manufacturer's warranty. Given that the failure was determined to be a warranty-covered defect, I do not believe I should be responsible for the diagnostic service charge. I purchased this hot tub with the expectation that warranty-covered failures would be handled without imposing significant out-of-pocket costs simply to confirm a defective component. Charging customers a substantial service fee to diagnose and validate a warranty claim undermines the value of the warranty itself. I respectfully request reimbursement of the $249.00 service fee, or an explanation of why this charge is not covered when the repair has been confirmed as a valid warranty claim. I appreciate your prompt attention to this matter and look forward to a fair resolution.

Stopped in to get Frog SmartChlor Ease replacement filters for our new Jazuzzi Hot Tub -- we just…read morepurchased our hot tub a month ago so it was cool to know that if we purchase our hot tub supplies here we also get 10% off -- they have a huge selection of everything outdoor at good prices and always have sales -- service is always spot on -- Highly recommned and hope they continue to be successfull!!!

Please read this if you are thinking of buying an artificial Christmas tree from California…read moreBackyard in Roseville. They will NOT back up the product we purchased from them. We bought a really beautiful, realistic 7-foot pre-lit tree in 2023. We immediately noticed that the top tier has less lighting than the other tiers. So, the top looks weirdly dark compared to the rest of the tree when lit up. We contacted them to see about a replacement. We were told that our model was sold out, but we should contact them in 2024 when they were stocked for Christmas again. We did contact them this past November and we were finally told after numerous phone calls that due to the number and length of branches in various tree sections their manufacturer isn't able to make the lights uniform throughout the whole tree. So, a replacement tree would look exactly the same. They suggested that we purchase our own separate set of regular tree lights for the top section, but they can't be connected to the original lights so we wouldn't be able to use the remote control and the fun light effects. We asked multiple times to return the tree for a refund, but they refused. It was suggested that WE should have noticed the faulty lighting on the floor model in the showroom...during the daytime...with the display trees parked side by side just inside floor to ceiling glass windows...backlit by the sun. Their website boasts that they have designed and manufactured their own trees for 30 years so they are fully aware of this lighting issue. California Backyard does have beautiful, realistic trees. We loved one of their large pre-lit trees for many years before we decided that a smaller tree was in order so that's why we checked them out again. If you decide to shop there for an $800 tree like we did I suggest you do so on a cloudy day so it's not too bright in the showroom. Really take the time to evaluate the lighting on the trees before taking one home. Buyer beware - once you buy that tree it is yours forever!

CHANTAL is amazing!! If you need outdoor furniture, pillows or umbrellas make sure to ask her for…read moreguidance!! She's personable, knowledgeable and has a great eye for design!! She's amazing!

Really great quality, interesting pieces at reasonable prices. The chairs we found were absolutely…read morethe most comfortable we tried- and we went to 10+ places all over the Sacramento area! We get all day, full sun and everything's holding up great. The women we worked with were very knowledgeable and helpful, too. Overall a great experience, would definitely recommend!

I went through several pool service providers before finding Pool Tech Pros. They are great…read morecommunicators, show up when they say they will, do a great job and are not expensive. I cannot overstate how much they are recommended.

These guys do the bare minimum In my recent experience the past year or so I've used them. The pool…read morewas green yet they were supposedly coming every week. Well I had to hire another pool cleaner to temporarily get the pool right for a graduation party. Once the pool was back to normal I had to keep using pool tech pros because my landlord pays them to maintain the pool. Well, my pool sweeper recently broke last week. They assured me last Thursday they would come out today and fix it and yet nobody shows up. I texted the number and told them my problem again after they said they would show up today and my text gets left on read. The lady was very nice that I talked to, but they don't follow through with twhat They say they are going to do. nor do they communicate if they can't show up. Hopefully they step up to the plate. Otherwise I will just pay out of my pocket for a pool cleaner that can actually do the job.

My wife and I attended a Premier Pool Open House at their offices with the intent to just "to…read morelook". We met Jeremy and he gave us an idea of what to they do, what to expect, and some light design options from the showroom. He offered to visit our house to make measurements so that he could create some design mockups of possibilities. Within a week or two, Jeremy sent us a "first look". We asked for a few edits here and there given we had no ideas where we wanted to go with it as we completely leveled our existing yard and kept nothing. We were amazed by the first drafts given that we didn't think a pool would fit in our yard comfortably. Jeremy was extremely patient with the design iterations as we played around with ideas. The designs sold us and we were all in! Initially we thought it would take 6-8 weeks for permits to be pulled after we gave the green light to proceed. They ended up being approved in less than a week and we broke ground about week later. Premier was extremely fast with their team of contractors and subcontractors from demolition to full completion. From breaking ground to filling with water was less than a three-month turnaround. With several of those weeks the result of Christmas to New Year's vacation and time it takes for various components like decking or pool interior to cure. Premier was great with communication in terms of letting us know each morning who was coming on any given day. Usually we heard from Jeremy and our construction manager Teo a day or two earlier than Premier's automated emails on next steps. While Jeremy and Teo were clear, it was nice to receive the emails to make sure we heard everything correctly. Pros: Showroom has too many option to choose from! LOL! From textures to colors, there was almost too many. They even recommended visiting tile shops if we wanted to explore other colors. Jeremy was extremely polite and patient. He was readily available by both text and email for any questions we had. Teo was also great at stopping by to check on progress and see if we had any questions. He was also readily available by text message. We had them install a specialty BaduJet Turbo Pro. We pointed them to the website and they took care of all specs to fabricate the pool around it, all additional electrical work, and all additional plumbing. Recommendations for Premier: It would be great if some of the subcontractors were brought "in house" to provide full wraparound services. We opted to install tempered glass so that the pool could be enlarged and moved closer to the house. But we had to coordinate that on our own with a window contractor. We will use their subcontractor to install rock facades on our house. It would be great if they could have done in under the Premier contract at the same time they were doing the pool facades. I get it, they do pools, not houses. Premier took care of all the electrical, water, and gas hook ups that were related to the pool. We had to work with a couple of the subcontractors on the side to add additional sprinkler lines and move some electrical wiring on the side. Those also would have been great if it was done under the Premier contract as well. Premier's contractors and subcontractors obviously knew what they were doing so they pool just kind of came together. It would be great if Premier had a larger portfolio album of actual photos of pools so that we knew in advance what we were getting. We "trusted the process" and it all came together, but I could see some clients desiring to know more in advance. We subcontracted out the construction of a custom kitchen island because Premier doesn't build them (again, because they build pools), providing subcontractors provides another opportunity for Premier to be full service.

One year update... our grass is now filled with valleys from sinkage so rolling your ankle WILL…read morehappen. You can see where all of our pipes were ran in our yard. Our concrete is completely lifted from the ground and will most likely break soon and our pool sweep that comes with the pool does not work and has honestly never really worked. The pool itself is good but everything else that definitely costed a pretty penny, looks like crap and is dangerous. Very disappointed.

Here's Another Success Story - April 2026…read more Fast forward to April of 2026. My Mother-in-Law had a roof leak where we could not determine the source of the water, and neither could 2 different roofers. Drip, drip, drip, during any rain. Erik and Jordan to the rescue. Within 2 hours Erik and Jordan, working as a team, pinpointed the EXACT location of the leak. I highly recommend EB Leak Detection for their professionalism and their ability to find leaks that others can't. Thank you Erik, Rilyn and Jordan. Two Jobs, Well done... :)

Excellent communication and willingness to get the job done. Really happy with their services.read more

We like coming to this location even though it's a bit farther than the Roseville location it is…read moreright off the freeway. The store seemed bigger, well-organized, and well- maintained. We were able to find everything we're looking for. Friendly and knowledgeable staff all around. Good customer service made our shopping experience more pleasant.

Green Acres is a fabulous place for all your gardening needs. Everyone is friendly, knowledgeable,…read moreready to help and everything is well organized. All the plants and trees are beautiful and luscious. And a special shout-out to Tony, who had helped me in the gardening center to place an order, over the phone, for a 15 gallon pomegranate tree. Tony has phenomenal customer service. Top-notch! We are very happy with our new pomegranate tree too. Thank you for the special order.