G&R responded in a timely manner and their employees were very carefully and professional. I would…read morerecommend them to anyone.

Have had a fireplace issue since we redid our home. Had 2 different companies out to fix. Neither…read moreknew what was wrong. Then came Rosie&Brandon. Totally fixed the issue, when I thought it was fixed, Brandon said it's still not right. He kept working on it and found an air flow problem. Which has been there since installation. These are the only people to call for installation or repair. And they are great people.

Very professional, well qualified technician. Had to order part, kept me informed and returned on a…read moretimely basis. Bert and tidy, no mess.

The very nice technician came out and quickly identified the issue. He gave us a worst case…read moreinitial assessment then thoroughly inspected the components. In the end we needed less work than feared and he adjusted our logs in such a way that we have an even more beautiful flame than before. We appreciate his advice and he even cleaned the glass! Well done!

If I could give zero stars, I would. This was an absolute…read morenightmare from start to finish. The technician arrived late. When he showed up, I specifically came outside to ask whether my home would be kept clean and if there would be any issues. He assured me everything would be fine. That was completely untrue. About 10 minutes later, while I was outside doing yard work, I walked into my home to find black soot flying through my living room. The air was thick with it -- and I have video proof. My vent filter was pitch black. My white Ethan Allen couch, my Ethan Allen white-and-blue checked chair with ottoman, my oriental rug, curtains, floors, fan, tables, and bookcase were all covered in soot. I was in complete shock. I told the technician to stop and asked what he was doing. He looked at me like I was crazy -- and honestly, I was livid. After he left, I tried calling the office. The calls rang to the technician himself. "Chris" kept giving me different phone numbers, all of which went back to his cell phone. It was incredibly suspicious and frustrating. I finally reached someone in customer service named Eaton, who assured me everything would be taken care of and apologized repeatedly. That never happened. Instead of sending a professional restoration company, they sent a maid service. They wiped down surfaces but completely ignored the fact that soot is oil-based and embeds itself into fabric furniture, rugs, curtains, and HVAC systems. My vents, furniture, and curtains are now contaminated. Soot is flammable, cannot be properly removed without professional restoration, and poses a serious health and safety concern. I spent an entire day on the phone begging them to do the right thing. Eventually, they blocked my number and refused further communication. Their insurance company also refused to take responsibility. I am now left with thousands of dollars in damage that I cannot afford to replace -- and I should not have to. To make matters worse, they advertised a $200 chimney cleaning, then showed up and tried to charge $400. They did not honor their advertised price. The job was never completed, and I did not pay -- nor should I have. This was the most frustrating, upsetting, and horrific experience I've ever had with a vendor. This company is deceptive, irresponsible, and should not be in business. RUN from this company.

Fair service! Good service. No complaints. Job is good and was in a timely fashion. As promised.read more

DO NOT USE THIS COMPANY for the safety of your family. THEY HAVE THE WORST CUSTOMER SERVICE…read more Actually - they have no customer service. Downright nasty on the phone. They yell at you on the phone and their service is horrible. Use Blue Flame or Suburban Propane. Much nicer people and a cheaper price and they want you as a customer. M&M thinks they are doing you a favor. DO NOT USE.....DO NOT USE.

I needed service for my electric logs for my gas fireplace. It took me a few weeks to get…read morescheduled. They fixed the problem but it was pricey.

The worst customer service. Twice they unilaterally cancelled my appointment without notifying me…read more Twice I had to rearrange my work schedule. I had purchased a Living Social deal and was told after the second time that it was cancelled and they could not do anything for me. The manager was not very apologetic nor did they attempt to rectify the situation in any way. I spent almost an entire winter without the use of my fireplace because I kept relying on them saying they would come and they did not. I am furious and this the worst customer service I have experienced in a long time. I would never trust this company.

From the owner: Your local fireplace doctor!read more

From the first phone call to the install of the tank to the cleaning of my fireplace logs... They…read morewere wonderful

Joe, Devon, and Jordan did a great job and, as always, provided professional and friendly service.read more

Found this company mentioned in a neighborhood group so left message that I needed someone to come…read moretake a look at my fireplace.Received a phone call back that they would come out that week,never asked what I wanted done or service charge.The guy showed up, looked inside my fireplace(not full inspection), told my husband to caulk up a couple holes himself and then charged $250 service fee.I would have never paid that for someone to just come out if I had known and especially because no service was provided.Lesson learned!

Call someone else. For $275 you get a fireplace/firebox that is maybe 10% cleaner, and that's being…read moregenerous. He tries to tell you it's as good as it's going to get without paying $600 gas-log gaslighting!