I love grocery shopping at Aldi Store at 8100A Arlington Blvd Falls Church VA until today, January 19, 2020. I always stop by at this store in the morning on my way home from work at Inova Fairfax Hospital.The 2 employees there this morning just successfully made me hate to ever go back again. Cashier Dustin and most specially Manager (?) Stephanie were so rude and so arrogant towards me this morning when I brought to their attention the concern I have regarding the charges they had on my credit card. Dustin started it all, he didn't ring one of the items correctly. He didn't apply the manufacturer's discount because he was rushing checking me out. I examined the receipt multiple times to make sure that I am not mistaken before going back to him. I had to fall in line again as Dustin was the only cashier with the line of customers already forming to check out. I had my turn again and told him he did not apply the discount on the chicken breast that I bought so he did try to correct the transaction and gave the receipt for the returned item but did not give a new receipt for the corrected price for the chicken . As I was sitting in my car at the parking lot I went online to see my credit card transactions and it showed 2 charges from Aldi but no refund. I called the credit card company to ask if that is normal not to show a refund transaction but I was told that all the transactions attempted and made on my credit card were suppose to show. I asked the CC Customer Service Rep to make sure that there was no refund issued before I go back again to the store to talk to Dustin. The CC Cust Serv Rep he does not see anything. So I went back to the store with the CC Customer Services Rep still on the phone. I fall in line again for my turn to talk to Dustin and when I got to him I told him I am on the phone with the credit card Customer Service Rep and I am being told that there was no refund made on the credit card. Dustin was busy and I get that he wanted to go back dealing with the other customers than to help me but the way he was talking to me was unacceptable. He was very dismissive, unapologetic, showed no empathy towards me and said "There is nothing I can do to help you anymore, I will get a manager for you". So then Stephanie came. I told her what's happening. She immediately got so loud and got switched on defensive mode instead of trying to calmly explain how refunds work. She told me it would take about 2 days for the refund transaction to show up on my credit card. As she was gong on and on about it I tried to explain myself to her why I thought it was not done and that the Customer Service Rep was the one who told me it was not done. It could have been the end of the conversation and I was ready to leave but Stephanie was looking on my receipts and all of a sudden she said that I already got the refund but I did not pay for the chicken and that I need to pay. I told her Dustin already charged my card for the right amount, but she won't listen. I tried to show her the credit card transactions on my phone but she said she is not interested on what I am showing her. At this point she is really getting really loud and creating a scene at the check out counter and I felt she is trying to get back at me and trying to embarrass me in front of all the people at the check out counter. She asked for a receipt but Dustin did not give me a new receipt for it. She went to Dustin and asked him if he charged me for the chicken and Dustin tried to explain to her what he did. She finally got a hold of the receipt and came back to me with the receipt showing I paid. I told her "I am trying to tell you I already paid but you won't listen to me" At this point I already lost my patience but she was still going on trying to blame Dustin about her mistake of accusing me of not paying for the new price of the chicken. I took my receipts and tried to just leave. Stephanie won't quit. She already knew I am very very upset because I did not have to be still in that store after a long night of work but she got the nerve to say in a condescending tone of voice to tell me to "have a nice day". I was very irritated and told her 'No, You have a nice day" and walked out. As I was walking out very upset I told myself I am not coming back to this store again so I got to my car, got all the groceries I bought and went back to the store to return them all. I waited for Stephanie to see how she will react to the effect of her rudeness to me. When I got to her and she saw all the items I bought, she naively asked, are you returning them? I just nodded my head but I really want to say you already knew I am returning them because of you but I just kept quiet. Again as I was leaving she once more said "Have a nice day, sir! " I was so irritated because this girl just don't have a clue. How can I have a nice day if she already ruined it. Really clueless! Not coming back because of Stephanie - she got no customer service skills! read more