I brought in my wife's 2011 Jetta for an AC recharge after making an appointment on a Thursday…read moreafternoon to drop it off Friday morning, May 16. I dropped the car off at 10 AM and was asked if I needed it back the same day. I said no, I wasn't in a rush. Later that day, just before closing around 5:50 PM, they called to let me know they wouldn't be able to get to the car until Monday. I was fine with that since I understand shops get busy. Monday comes around and I don't hear anything all day. I get a call around 5:45 PM saying they tested the AC twice and it was "blowing cold." They said they'd test it again in the morning. They also mentioned adding UV dye to the system, supposedly to check for leaks. From what I gathered, they probably didn't actually check for leaks since they felt the air was cold enough. On Tuesday, May 20, I received a text at 10 AM saying the car was ready for pickup and that the shop closed at 6. I showed up around 1 PM and spoke with Jesse, who told me they tested the AC a third time that morning and it was blowing cold. I paid \$270, got an itemized receipt showing they added R134a, and left. As I left the shop and turned onto Hwy 90 back to San Antonio, I rolled the windows down, turned the AC on full blast, and rolled the windows back up after about a minute. It took about 15 minutes for the car to go from warm to cool, and it never really got cold. Honestly, it felt the same as before. There was no noticeable difference, and I feel like I wasted my time and money. I wish they had just checked for a leak and tested the car during the hotter part of the day when the system is under real pressure. Testing early in the morning or in the shade does not reflect how the AC performs in real driving conditions (they said that they drove it but again, I don't know when that was exactly). If they tested it three times and still think that air is "blowing cold," then something's off. I will most likely not be bringing my wife's car back to this place. I expected better communication, more accurate diagnostics, and results that matched what I was told.

We brought our car in due to a great earlier experience at Goose…read more We ended up spending $175 to try and find a leak in the power steering system. They "power washed" under the car but could not find the leak. However, when we brought the car home is it leaking as it was before we brought it in. Disappointed that the issue was not resolved.

We were on the search for a vehicle for my daughter, and came across a car from North Park…read moreCastroville on a website. From the initial contact with Azucena to the Finance Office, we had A+ service. We even had an issue a few days after we got home, and I'm super happy to report that the Service Dept. was very helpful and we were able to get it taken care of same day! Overall, !! Thank you!

went in looking for a affordable suv, I looked at a few places then found this place…read more what a great experience purchasing a vechicle. My salesman Andrew Denny did a fantastic job getting the deal done and taking the time to listen to my needs. Thank you sir

I found myself in a difficult situation while traveling thru Castroville. Blake and his crew…read morestepped up and got me on my way in very short order. while what I had done was not cheap or inexpensive, it was well within the expected price range. I come from a background of working with and owning automotive businesses and will highly recommend this business.

These guys know what they are doing, I had 2 other shops try to find my problem…read more Chandlers not only found the problem but, repaired it at a very reasonable price. They are nice and friendly people to deal with, I will continue using them for all of my repairs. Delano M

If you are in the West San Antonio area and are having ANY issue with you car or truck Eller's is…read morethe place to call for Repair. Lightning fast quality and Friendly service! You will not be dissapointed!

This is one of those reviews that is worth listening to. And I can't even make up how awfully this…read morecompany treated me. I'll bullet point it to make it easier to read: -I had my engine replaced -It didn't last a year -They blamed me for putting "Stop Leak" in the radiator. No idea what that is. -The radiator was perforated. Which could have only happened when they installed it. -They claimed I voided the warranty -My son of under 1 years old was in the truck during the summer when I had to pull over in the heat of the day. That's extremely dangerous. -I called multiple times and was promised a call back. Never received one. -They claimed they were changing shops and missed my calls. I talked with a person. -When I had my uncle out to help, we discussed and Junior tried to shut the hood on my uncle's hand. -I eventually had to give up on my truck because they would not return my calls. -This is the worst spot I could ever recommend going to. Junior is either a bad manager/owner or his team isn't good. I lost my truck because after multiple months of calling, they would not return my call. This is the worst I've been treated by any business. What was ironic was Junior stated he is not a crooked mechanic. He actually is and this is a crooked business. You can drive 15 minutes anywhere and not be affected like I was. Absolutely the worst I've ever come across. If I need to provide the phone log, it would be easy. Dude came recommended. Junior apparently isn't like his dad and very willing to screw you over. Again, I lost a vehicle over this. It was potentially worth 13k and I spent 3,500$$$ to have an engine put in that didn't work. They lied and won't return phone calls. I'm not the only comment on here that states that.

We went to Castroville quick lube for a basic oil change. The tech mistakenly drained the…read moretransmission fluid. They attempted to re fill with a generic transmission fluid and we said absolutely not. subaru has a certain type they use on their vehicles so we said we wanted the car towed considering we could not drive the vehicle. The district manager, Robert Lopez refused to tow the car so we had to foot the bill plus the needed repairs to the car. This is not over with, we are moving forward with this negligence...

I have been a loyal customer of this establishment for many years, however when a new member of the…read moreCastroville quick lube team drained my transmission fluid instead of my oil I am now taking business elsewhere and I have had to pay for a new transmission. When I brought my situation to management they said they needed to send the information to the owner. When I told the owner my story he said he would look into it. That was almost a month ago. I am a mother of 4 who was sent in an unsafe vehicle with her children, a teacher who has had to leave her students without a teacher due to the failed attempt to fix my car, and now I've paid over $8K to replace a transmission that should have been done by this business's insurance company. My calls and emails continue to be dodged and nothing is being done about any part of the situation, and if it is then none of it has been communicated to me.

GREAT EXPERIENCE! Very personable, friendly, and attentive personnel. Specifically two thumbs-up…read moreto Curtis and Bill in the Service Department. The crew went out of their way to assist/correct the problems with my vehicle. I'll be back for all future service and will recommend your Dealership to everyone I know. Thanks for the GREAT service experience.

Very detailed. Quick. Nice staff. I have gone to them multiple times for get my car fixed. Prices…read moreare reasonable. They also have coupons and discounts.

Went to get my oil changed and it was very expensive, around $100. They did not even change out the…read morefilters, just told me they were very dirty. They also told me I have an oil leak in my car and wanted to sell me a degreaser diagnostic for $150. I never noticed an oil leak before, but suddenly there's a big mess of oil in the garage. I took my car to the Honda dealership and they tell me there is NO OIL LEAK. But now I have to PAY FOR THIS AGAIN because Honda had to diagnose the issue and my car has leaked a LOT of oil in the last 48 hours. --- I called and spoke with the manager Nate. He was polite and respectful, and they agreed to refund me. I appreciate that. ---