This review is of Dr Albin's intake, insurance verification, and appointment staff - it is not is review of Dr. Albin's work. Unfortunately, I've discovered that if you have trouble working with the front office staff, those problems will sometimes outweigh the benefits of seeing a specific doctor.
Making an appointment with Dr. Albin is more complicated than it is with many other doctors. Because I have a chronic health condition, I frequently see many specialists. There are a number of hoops you need to jump through before scheduling an appointment with Dr. Albin. First, you'll frequently encounter a voicemail message regardless of whether the office is open during normal business hours. The outgoing message indicates that the office requires 24 hours to get back to you before scheduling an appointment. It appears that this office requires all of your insurance information and will verify that before even scheduling an appointment for you.
I'm very lucky to have amazing PPO coverage that's accepted at any office that takes insurance. I left detailed information on my voicemail message, including my full Insurance member ID number. When I received a call the next day from Dr. Albin's office, I was asked I was told that I did not give complete member ID information. I read the information back directly from the online website. I was told that I was not reading the correct number and that I would need to call my insurance company to verify that I have the correct number. I asked the employee I spoke with to repeat the number back to doublecheck it, but she refused. I offered to provide Dr. Albin's office with the phone number of my insurer, and with the screenshot of my information, which should have allowed the administrators for Dr. Albin to look up all of my information. They refused to do that and insisted that I prove to them that the number I already gave them was correct.
If the office staff are refusing to take the time to verify my insurance information upfront, I can only imagine the problems that I would have with them on an ongoing basis failing to process needed paperwork on my behalf. I decided to make an appointment with another specialist. It's unfortunate, because the review here on Yelp made me inclined to work with this doctor. Your results may vary, but buyer beware. read more
