We went to the prepared food section to get a few items and the woman behind the counter who is wearing sunglasses with cleaning equipment. Two minutes had passed by before she even acknowledged us. We smiled and said hello and she didn't smile back, which made things feel very awkward. She took our order and gave us our items and again we said thank you very much and smiled, and she just turned away. As he went on with our shopping, we felt that we imposed on her and that we were bothersome in someway just on her body language, and the fact that she didn't respond to our smiles or hellos. I feel Albertsons could do a lot better in managing their employees to treat customers with respect and kindness. I think from now on, we'll go and do our shopping elsewhere. . Albertsons, please do better. read more

Laura! This one goes out to you. Of all the hall monitors that never put their badge down, you stand alone on an island of rule following psychos. Imagine having 9 self checkouts open and 1 human checker with a line spilling into the isle and telling people "the self checkouts are 15 items only, go wait in line." Btw the sign says "ABOUT 15 items". Don't worry Laura, I trust you. I know you aren't really scanning items, you're counting. Counting the items in everyone's cart down to the rolls of toilet paper in a case. What would society do without your logarithmic calculations in your brain? Ai isn't taking over the real world people, not with Laura on the job. Self checkouts are there for people who live alone and just need milk. People with families be gone with you! Stand in line and wait while the self checkouts stand idle for the REAL customers. Anyway Laura, you suck. read more

I still really love this store overall, but after years of shopping here there are a few issues, the main one being their overly soaked lettuce. Most of the lettuce can take it, but their red lettuce cannot, which is my favorite. Every time it is soaked, I mean hold-upside-down-dripping- with-water soaked, and then it deteriorates quickly even if I wash and roll it in towels immediately when I get home. I've asked them if there is a way to change where the red leaf is, so it does not get so much water, but they don't seem to care. Now I can't even buy red leaf at this store, which is really inconvenient. The red leaf is not like soaked at other stores, so I'm not sure why it is here. Well, it's winter now, and I'm getting all my lettuce from my garden, but I'll check the red leaf again when my crop runs out. Also, they have a million types of the same bread (how much white bread do we really need?), but only have one selection of dark rye that is often out. If you see this, please try dark rye. It makes great meat sandwiches. I love it for my Tuna and Turkey Sandwiches. Maybe if more people get it, they'll buy more! ;) They also got rid of my favorite Pomi boxed tomatoes. I wonder if it's the tariffs. read more

Albertsons - All this bread, yet no dark rye. They carry one, Oroweat Dark Rye, but it's often out. - Grocery Near Me - San Dimas, California

We came in here to do a little grocery shopping and to see what deals they had on sodas. The Coca-Cola products sign said, "buy 2 get 2 free," so I purchased 4 12-packs for my son's team. When I got to the checkout, the deal did not pop up, even after I put in my phone number. What I didn't know, and the cashier never told me, was that deal was through the app only! I only found that out after I came back the next day to complain to guest services and this rude bleached blonde woman told me that was the app deal only and a lot of stores are doing that (which is b.s., Stater Bros. doesn't do that!). I called customer service, which was even more useless, and she told me to take the receipt to the store to try and get a refund. I told her at least twice that I already did that! I don't know what is going on with this store, but the customer service sucks! Shop at Stater Bros., much friendlier and the prices are not deceiving, you get what you pay for! read more

10/11/24 Maybe it's an OFF kind of day but today customer service took a hit. Came in for buttermilk, butter, half & half, & sour cream, needed a QUICK-no muss-no fuss experience & what I got was... "Sorry, not today" Went to the self checkout to be expeditious but ran into a problem so I hit the button for HELP, no one came. Waited for a few minutes, popped my head to show the checks stand on the next aisle & waved the universal "I need help" sign, the cashier & bagger saw me--- I thought they'd send someone... waited another few minutes, nothing. A couple next to me ran into a problem, they, too, waited. Exasperated, I almost thought. "Hey I should just leave with my stuff without paying since no one is paying any attention to me any way". I finally figured it out & paid, left cursing under my breath. Now I remember the reason that I rarely go to Albertson's. The store is well stocked, clean, prices are fairly steep (since customer service is below par), parking is plentiful. I will take my business where i feel appreciated. Note to self: DO NOT EVER SHOP AT ALBERTSON's (this location) unless you don't mind being ignored. I wish this experience didn't sour my perspective on this supermarket. read more

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Food of course it's great. Has everything we need. They're cool and chill here. Very helpful group.

Looks like an uncoordinated discount store but with Erewhon level expensive pricing. First and last time I'll be shopping here.

I've been shopping here for the past decade and a half and I am satisfied with the selections they have of canned goods, ice cream, dairy products, jarred goods, and baked products. They also have specials and discounts from time to time, so just pay attention to updates from the app. Whatever your budget is, you can make it work here. I adore the employees. They are always kind to me and treat me and my family so well. We always exchange pleasantries and I've gotten to know many of them through the years. During the pandemic, being able to chat with them kept me sane. They were my only in-person socialisation! I also appreciate that there is a Starbucks here (and they offer lots of deals through the app) so I can get my caffeine fix before I start shopping. There's also a UPS drop off station that serves as an Amazon return center and offers various other services like notarizations. I always feel super productive anytime I'm at Albertsons. It is so great that the grocery is organized, well-lit and clean. And all the carts have wheels that work properly - don't you just hate it when you get a cart that has only 2 or 3 of the wheels that turn? You'll never have that issue here. Sometimes when I'm having a bad day, I come here to decompress. I'm not sure why but being here always cheers me up. Know though that you'll always bring home more stuff than you expected (because they offer great deals!) so make sure you give yourself a nice pep talk prior to entering and stick to that budget! read more

Bad experience with Starbucks today . Rude girl who made the wrong drink and would not remake the drink . Starbucks is too expensive to receive an incorrect order . read more

Without being willing to explain how ive been treated by the mgmt in this store several times now with regards to a botched up on line order (that, by the way, they charge a fee for and RARELY have organic in stock and switch it to non-organic without approval) me being very sick and awaiting major surgery, im just in too much pain today. But the store manager is incompetent and extremely unhelpful!!! Very bad customer service and yet you pay these rediculous prices!!!! read more

I like Albertsons but the lack of cashiers is troubling. The store has one cashier monitoring the self checkout which has more self checkout than cashiers. I do not work for Albertsons and I do not work for free. Get your act together and open up more cashier lanes. read more

Love this Albertson's. I ordered a dozen mixed fresh bagels for 3 meetings. They were bagged up soft and ready for pick jp at 630 AM. Everyone loved them also picked up 2 fall cakes for the cake walk at son's school Easy peasy. Store is clean and employees are friendly! read more

I thought self check out would be fast but it took 10 minutes for someone to come to clear order

The training for the lead employees at this store is clearly lacking. My husband and I used the self-checkout and were wrongly accused of stealing. Mistakes can happen -- perhaps the employee didn't see us pay -- but the way the situation was handled was completely inappropriate and against proper training standards. As someone who previously worked as a supermarket manager, I can say this with confidence. An employee named Ruby ran out of the store, yelling, 'You didn't pay for that! You can't take it!' -- without first verifying the situation. We had, in fact, paid, and we were able to show our receipt immediately. Once she realized her mistake, it was clear she felt embarrassed. Proper training should always emphasize verifying facts and calmly asking questions before making accusations. The experience was unprofessional and completely avoidable with the right approach. read more

I had to scan the mail three times to be able to get the price and the self check out and to be able to pay you need help with assistance so you have to weigh more than 30 to 15 minutes so it takes long while read more

This location is my go to for grocery shopping. It has ample parking and places to return the carts without having to walk them all the way back up to the store. One of the largest most organized and clean Albertson's around. They have a bakery, which always has fresh baked goods and you can order personalized cakes there as well. The butcher is fantastic. He takes all the fat off of the meat that I order and chops it into small pieces for me. Always has a good selection of fresh beef. There is a pharmacy inside which is helpful. They also have a UPS store inside, as well as a red box, coin exchange, lotto machine. And the bonus is a Starbucks! I always grab a yummy drink before shopping. read more

Shout out to the bakery dept. for making a delicious fresh strawberry cake for my husbands birthday! Everyone who helped me at your bakery was extremely polite and professional. The tall young man who helped me place the order was so helpful with going over my options. The cake was so fresh, moist and delicious! Thank you all!! read more

Albertsons - Fresh strawberry vanilla cake with whipped cream frosting. - Grocery Near Me - San Dimas, California

The fruit and veggie aisle is always a disappointment. Multiple times I've seen ROTTING produce on the shelf. It's not hard to check daily and remove these items... read more

Albertsons - Rotting apple - Grocery Near Me - San Dimas, California

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This Albertsons location has been a hit or miss to be honest. I usually grab a Starbucks and most of the girls aren't really friendly. They never seem to want to be working. Have attitudes and just weird energy. The deli has been okay, pretty neutral. This store feels outdated. If I can avoid coming here I will. Meh, nothing to brag about. Needs an update. read more

A little on the smaller side compared to the one on Route 66 in Glendora. But I was able to find everything I was looking for right away

This is probably one of the biggest and cleanest Albertsons that I've been to. Shelves are always fully stocked, bakery items are fresh and the butchers at the meat department are there to help. There are also self checkout kiosks which I really like. There is a Starbucks inside - BONUS! and a Redbox kiosk and a Lotto kiosk too. read more

Lady working the check stand with shirt braids and the gold chain has an unnecessary attitude problem. Judged me by my looks and treated me like I deserved no respect. Absolutely pitiful "customer service" from someone who's supposed to act like a face of the company. Makes me never want to shop at any Albertsons again if that's the way they train their employees to treat others. Apparently normal decency for a human isn't required. Shameful. read more

Last week, I was looking for a place where I could buy two dozen Halloween cupcakes to bring to work. I wasn't a huge fan of the cupcakes because they were dry and too sweet, but you get what you pay for. It was only $17.99 for 2 dozen custom cupcakes. Although, I wasn't a fan of their cupcakes, I did have a great customer service experience over the phone. The young lady that helped me was named Daniella. Although she seemed new and it took longer for her to take my order, her kindness outshined the negatives. She was patient and genuine and was able to jot down all the information I gave her for my order. I specifically asked for 1 dozen white and 1 dozen chocolate. I asked what Halloween toppers they had and specifically asked for just the ghosts and pumpkins. In addition to that, I requested the colors purple, white and green for the buttercream frosting and to not put the ghosts on the cupcakes with the white frosting. She did everything I requested! Thank you Daniella for a positive bakery experience! Most grocery store bakeries lack customer service. You're a great asset to this store and Albertsons. read more

Albertsons - 1 dozen white and 1 dozen chocolate cupcakes with Halloween theme. The toppers were cute! - Grocery Near Me - San Dimas, California

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I shop at this location ONCE a week. Yesterday I had My WORST experience. I went through the line and CHECKED out, then I went to customer service and I stood there TEN minutes before a representative came. Now after 4 minutes of NO ONE coming to HELP ME, I made it known I needed help. Six minutes later, a guy came walking by, I grabbed his attention QUICK FAST. He was like, you need HELP. Man, I may need to find another store to take My hard earned money read more

Bakery Review.. I was pleased with the Bakery. Everyone is super friendly and knowledgeable. Letty decorated our cakes wonderfully and was so kind when answering my questions. She really did go above and beyond. I would definitely recommend ordering here. Beautiful decorating and yes, it tasted amazing!!! Thank you to the bakery employees who helped taking order and decorating my 2 year old LOVED her cake!! read more

Albertsons - Birthday cake- bakery - Grocery Near Me - San Dimas, California

This location is always clean, well stocked and never ridiculously busy. The deli has great salads and sides as per usual with Albertsons delis. The meat counter has a great selection and okay prices, the registers are ample and the line isn't too terrible depending on the time of day you come. The only drawback is the serious lack of staffing. The counters are often low on helping hands and the ones that are there aren't the friendliest. Perhaps I'm accustomed to the smoking faces of my other go-to for groceries (the one where they wear Hawaiian shirts) so the lack of enthusiasm really hits home here. They're not unfriendly but they're not exactly warm either. Perhaps that's an issue concerning management because employees always behave in a way that's reflective of how they feel they're treated. read more

Albertsons - Best chicken ceased salad EVER - Grocery Near Me - San Dimas, California

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Shout Out to Michael in the meat dept. I won't go into detail, but they didn't have what I needed, he shopped with me, found a substitute, cut it to fit my needs, the came out to the floor to find me to give me my package. What better service can you ask for. Thank you Michael, you made my day special. read more

Very nice Albertsons location. Clean, plenty of staff to assist, and plenty of items. My most recent (8/10/22), they were under a major remodel, but it doesn't affect your shopping experience. They have lots of self checkout machines, but personally I prefer the old fashion method. It's a great Albertsons location and if your in the area it's a great place to regular for grocery shopping. read more

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I bought a Thanksgiving dinner here. I will never again! The mashed potatoes were rancid! The turkey had barely any meat on it. For the money it is not worth it...... read more

Albertsons - Rotten stinky watery and grainy mashed potatoes! - Grocery Near Me - San Dimas, California

Meat manager Pablo came thru and took great care of my 70 steak order for our high school football team. Gave us a great price they were ready on time for pickup. Nice thick 1/2 lb steaks. We appreciate your help, definitely will come back. read more

Hi, I like shopping at Albertsons I only wish this particular one was closer to the house. We only have Vons and Stater Bros so we make this trip out to this Albertsons when we are looking for a better selection or we area ready to do the huge, stock up, shopping. Some may say this place is over priced, but I will gladly pay more for what this place has to offer. It has an awesome deli section. An abundance of already prepared options for those times that there just does not seem to be time to cook. I also am a big fan of the bakery and the very nice selection of artisan breads they offer. The vegetable and fruit selection is the best in the area.... I love the fact that they display the produce so well and the fruit selection is so varied. Love this store, love the selection..... Enjoy read more

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Absolutely terrible store. Waited 15 minutes in line because they didn't want to open a second register. Then I get home to realize the put the imitation cheese right next to the real thing. I had to throw away my meal and ordered out. This store cost me an hour and $40 out of my wallet. I Just moved here I will never visit this store again read more

Great store, wonderful selection.I visit this Albertsons in San Dimas often, Employees at this store are always friendly, This review is "specifically" for LAURA (manager) I was here today and was doing my normal shopping and was looking for an item on my list which I could not locate, I was fortunate enough to ask Laura about this product and where to find it, Laura not only advised me what aisle it was on she actually walked over to the exact aisle and located this item for me WOW talk about customer service!!! She went above and beyond in my eyes, What a great experience, Laura is truly an asset to the company and another great reason why I come here,Please "recognize" Laura for her awesome service she absolutely deserves it!!!! Great customer service Laura keep it up!!!!! Thank you! read more

I walked into this location with my coupon for a free refill of Primo water 5 gallons. The coupon said free water up to 5 gallons I had an empty container turned it in want to get a fresh container of water and the cashier per the manager would only takeoff $2.45. I understand the maximum price at the bottom says $2.45 however the coupon says free water refill up to 5 gallons. The manager what appear to be a Hispanic woman with dark hair honored it after I had to continually debate with her over some simple water the coupon is definitely confusing, she even took a picture of it and I let her know can you bring it up to management because these coupons that I have says 5 gallons. I try to explain to her I go to Walmart in Glendora and it's an even exchange she had such an attitude like she owned Albertsons and told me, "well I'm not gonna argue with you and you can get your bottle back and take it to Walmart because we don't do that here at Albertson's as if Walmart is some low class place for someone as myself. I try to be as nice as possible but this woman was so cocky even one of the customers in the store said "oh I'll pay for her water". I thanked the customer and let her know it wasn't necessary because the coupons is free! I reminded her "I'm not arguing with you" but as a customer as well as a manager we need clarification on this coupon. She was very condescending with that snooty look in her eyes. I will never return to this Albertson's and I live right here in La Verne. The other cashier that was trying to help me it was very very nice it was the manager that was being so rude and made me feel like I do not belong in that store. OUTCOME: 5-Stars given to another manager named Gina who I spoke with later that afternoon, by simply making acknowledgment to my issue and apologized. She understood why I was disappointed; it had nothing to do with the price of the water, it was the initial manager's attitude and her curt and ridiculing response regarding the coupon. I was embarrassed if front of other customers. Thank you GINA for your kindness! read more

Albertsons - This Albertson's does NOT honor the coupon, they discount $2.45, but very misleading... Primo Water has been notified. - Grocery Near Me - San Dimas, California

Huge store. Great prices. They have the brand of dog food I like. The only negative thing I've found is they don't seem to carry much champagne. Other than that, I have nothing to complain about. Service is great, workers are friendly, and on a good day, they will crack a joke and have you laughing! Seriously though, get some champagne! read more

I have lived in La Verne for 35 years and have been going to this Albertsons since they opened. I've always had very good experience when I'm shopping here since it's very well stocked and clean environment. However right before Thanksgiving, I went to the meat department to get some prime rib since it was on special. The staff who helped me, a guy in his 40s not particularly friendly, asked what he can help me with. I asked for the prime rib and he started preparing it and as he was doing it, I politely asked if there were more lamb chops since there were only 3 on display. He appeared irritated and responded with "Can't you tell that I'm the only one here?". What I should've said was "and I'm the only customer here"! Instead I said "thank you" and just left as soon as I got the prime rib. I also returned about 2 weeks later and was unfortunately helped by the same staff. Again he seems irritated that this other customer and I were even buying anything at the meat counter. I understand people have good days and bad days. However as a customer, I expect some type of professionalism when I'm at your establishment. If this staff is not happy with his job he should be placed somewhere in the store where he doesn't need to deal with customers. I'm seriously considering not going to this store because of this but again I've had good experience otherwise. Alternatively if you can tell me his off days I will try to shop on those days. Thank you. read more

I really don't want to give this store one star, but I have to. I moved to the area over 2 years ago and not once has a cashier been pleasant to me or my husband. No hello, No thank you. RUDE!!!!! I dread going there. The On-site Manager as well at the District Manager have done little to nothing to improve their personnel's attitude towards their customers. Very disappointed! read more

I ve come to this Albertsons many times in the past, I felt i experience some racism at this location. Since San Dimas is kind of a racist area anyways. But we were recently here to pic up some things and visit my brother during the holidays to get some food. Nice deli area with good customer service. Theyve hired a bunch of new people. Food was fresh, Very big store. Had a good experience this time. I just hope it stays this way. read more

This review is strictly for the sushi they sell in the refrigerated section. It's actually really good! I consider it my secret. Although, people must be catching on because it sells out really quickly. Usually by 7 or 8pm, it's sold out completely. I would've thought it would've been like any store bought sushi, aka, hard rice or gross fish. It's not like that though. The rice is fresh made and it's actually sticky like Japanese rice should be. The fish is surprisingly fresh and I haven't gotten a piece I didn't like. I don't know if every Albertsons have this, but it's really good here read more

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This is just for today. Because this Albertsons on Bonita is great. So.... Today I went in market on Bonita, wanted some short ribs. @$8.99 a pound, I got 2, she charged me $11.99 the butcher was a female, very rude! I asked for bacon pieces, rudely said " find then in meat section, (there weren't any) went back and told her there weren't any. She said come back later... I was a little Annoyed . I asked her for 2 short ribs, she charged me $11.99, I weighed them they were a little under a pound! She was very rude!!! I put them back in meat section, found a pack, with 4 ribs (large) price was $6.94 read more