Goodness I need to update my review!…read more Customer service is actually great here! The photo department is by the registers, so I have found it easiest to grab my items then when I am checking out I will let them know I also have pictures for pickup. Always works best. The pharmacy has been, in my experience, slow at the drive thru. I am talking thirty minute to an hour of sitting in the line and waiting for my order at the window. I will refill my rx on the ap first, then wait for the notification that it's ready before driving over there. If you are in a hurry, it's best not to be lol. Overall though, it's a good location.

pharmacist should not be rude and impatient especially during times when people look to their…read morepharmacist for help, options, and understanding. The female pharmacist should take a refresher course in dealing with customers.

I absolutely love using this pharmacy. They know me, they're super kind, always willing to go above…read moreand beyond, AND there is literally never a line. I laugh at the Walgreens line from across the street anytime I grab meds.

Best pharmacy ever! Great communication, kind and gentle, and always helpful! I have nothing but…read morethe best experiences every time.

The store looks a tad sketch, but it was bigger than I expected on the inside. Restrooms were…read moreclosed, perhaps due to vandalism. I found the travel toothpaste and beverage I needed and got out of there for a price that wasn't crazy. They did have a drive-through window for the pharmacy and the location is probably the closest such store to the various attractions surrounding the historic district.

We wanted water for the day. We found what we needed. The store was clean and neatly arranged. We…read morewore masks but it looked like it was optional.

Utter BS - you can't even call in and speak to a live human. You must get routed to the VM, then…read moreleave a message, the hope they call you back. Total joke of an operation CVS has here, no wonder Walgreens is so much better... Unfortunately, my insurance carrier will only pay for my meds here, just pitiful.

Can't talk to a human. Endless phone trees and the phone system says they can't verify me.read more

I just picked up my prescription from the pharmacy in Blue mound which was an elixir solution with…read moreinstructions to take 5ml twice daily. You would think they would automatically include a measuring device to take the specific amount required, but no. I called back to make sure the instructions were correct and how I was suppose to take the medication. The pharmacy tech told me I could come all the way back up there to get one if I want or just Google the amount. REALLY so she wants me to take a guess with this prescribed meditation and risk a medication error. This is highly unprofessional and very inconvenient. I will definitely be changing pharmacies after this. 3/24/22

The absolute WORST cvs there is. You get a message your prescription is ready, you go and wait 45…read moremins in line just to get told it's not ready, they tell you it'll be ready in 30 mins so you go and come back and wait in line another 30 mins just for the idiot at the window double masking to say they can't find it. This is EVERY TIME.

This Walgreens is down the street from my house so its a convenient stop when we need things. The…read morestaff is always friendly and helpful, even in the pharmacy. The downside is...there seems to never be enough people working. The pharmacy is ALWAYS busy. I have gone to the pharmacy many times to find that the line inside was very long, and the line at the drive-thru was very long. I always feel bad for the pharmacy staff because they also look very overworked--they need more people back there. Tip: If you do not have the time to wait for your prescription to be filled, go to another pharmacy.

Beware: Find another Pharmacist, Walgreens has gone downhill in their services. Go to CVS or…read moreanother local pharmacy, just not Walgreens. They'll have me on hold for an hour, then when a tech gets on the phone and says hold on, they hang up. Called the front of the store to see if they can transfer me ahead because I've waited an hour and a technician either hung up the call or got disconnected. Nonetheless, I waited for my turn and I wasn't willing to wait another hour, they were just as awful and hung up every time it transferred back to them because the call was on a continual ring. I have to make my way up there only for them to tell me something they could have told me on the phone.

Couponing at this location is unfortunately a frustrating experience. The self-checkout machines…read moreare consistently slow and frequently freeze, making it difficult to use coupons and digital deals. Many sale items also aren't tagged properly, so I have to scan most items with the app just to verify they're part of the advertised deal. It turns a quick shopping trip into a much longer one. The front-end employees are always friendly, helpful, and do their best to warn customers about coupon issues or explain when deals will return to their accounts. They provide great customer service despite the system issues. My review is based only on my experience with the front-end staff and checkout process. I have not interacted with the pharmacy at this location. The employees deserve credit, but the self-checkout system and sale tagging need significant improvement.

I came in today to pick up my prescriptions after being at JPS with a back injury. I didn't have…read moreanyone to help me go inside to get my prescriptions, but I thought I had to go inside because of an automated text about my insurance. Anyway, I am struggling with walking at the moment, and there were two kind employees who immediately offered me assistance. I regret not getting the kind gentleman's name, however I did get Lisa's name. She was truly a gift from God today. She walked me all the way to the back, gathered my prescriptions for me, and even walked me all the way back to my car slow and steady. She was a true blessing on a day that had otherwise been so terrible for me. Kindness goes a long way, not just how she physically helped me, but even how that made me feel mentally... might seem like nothing to some, but it meant everything to me. Thank you Lisa, and thank you to the kind gentleman who was also working and offered me assistance. Keep doing what yall are doing, because yall are amazing people. Thank you for making me smile on an otherwise awful day. I wish you both many blessings.

My neighborhood Walgreens is really great. I get proper notifications and or a call from the…read morepharmacists regarding my prescriptions in a timely fashion. I know things get extremely busy for this store due to the heavy populous of residents, but they move efficiently and are always precise filling requests from my primary physician and//or doctor's clincs. I've never had to question this. The staff is always friendly and professional, and I think some people don't understand the thousands of requests, drive-thru customers and calls they receive which is a bit insensitive, so I'd like to just sing their praises for the excellent job I witness them doing for our area. You gentlemen and ladies are sincerely incredible! I'd like for corporate Walgreens to know and hear this from a customer who's been patronizing them for over 15 years now. It's so easy to be negative, but much more grateful when we are not focused just on ourselves as residents. * What might be most helpful, for Walgreens corporate management to consider building another much-needed store-facility on Basswood close to the CVS that's also in the area to increase customer support. Thanks!

The absolute WORST pharmacy I have ever been to. However for some reason it's the only place that…read morehas been taking my insurance and 24 hour. Not that it helps because not once has it been a smooth transaction. There is an issue every single time. I came in with paperwork saying everything is approved and they still have issues. Why can't I just pick up my medications without arguing every single time with these people. No urgency, lack of info, incompetent staff. DO NOT COME HERE

I'm in town visiting and this Walmart was nice and well organized with good customer service.read more

I like this place for quick shopping. Everything is easy to find, the store is clean, and staff is…read morealways helpful.

Whenever I patronize at this location, George Chandrathil, the store manager goes out of his way to…read morehelp me either locate a product or by assisting me when I check out. He knows what customer service is ALL about and inspires his present employees to do the same!!! As an Jeet Kune Do instructor (Bruce Lee's Method Of Self Defense) I admire EFFICIENCY and PATIENCE and that's what you'll receive at this location!!! INSTAGRAM: JKD Sifu Mike Goldberg

I have not had a problem with them actually filling prescriptions or the service, but the drive…read morethrough pick up lane is consistently so unbelievably slow. There could be two cars in line and you will easily wait 30 minutes. If there's more than two cars just come back later because you will be in line forever.